“Moments after ordering the game I realised it was an on line game. I had thought that I was ordering a hard copy disc for the PC. I asked immediately for a refund but found you to be very unhelpful.”
The product listing clearly states its a download and our refund policy clearly states that no refunds will be given for mistakes in purchase once the key has been dispatched. It is not our fault you never bothered to read anything about what you were buying. Not to mention the item you purchased isn't even available as a hard copy!
As for being 'very' unhelpful we explained why a refund could not be made we even replied 3 times trying to explain to you why. So just because it wasn't the outcome you were looking for you deem this 'very unhelpful'.
So we are being punished with a 1 star rating for the customers own mistake.
“Cheapest price online and an easy transaction. However, what's with the 2 hour delay between making payment and getting your game key-code - shouldn't this be an instant transaction? Oh well, all's well in the end I guess.”
Sorry for any delay you received each order has to be processed manually due to the amount of fraudulent order we receive this includes verifying the order is genuine.
If it wasn't for the fraudsters then yes it would be an instant transaction.
Our key delivery system wasn't working at the time of the order however we explained this to you in the email we sent manually with the keys for your order.
You placed the order at 4:11pm
emailed us at 4:35pm
replied with keys at 4:58pm
That's 47 mins which is longer than our average delivery time sure but because we had an issue with with our system it's understandable. So its actually pretty disgusting for you to now leave a 2 star review after having explained this in the email we sent.
“Gamer247 is sooo easy to use and doesent take any time at all.you have to be verified but not the tedious type.I had a small problem but i emailed them and they were very helpful.I would uses it all the time.”
Thanks for taking the time to leave a review, we were experiencing a high amount of fraudulent orders at the time so that's why you were asked to verify it's not always the case.
“Bought the game on their site, directed me to Gamersgate where I downloaded it. The download didn't work. Spoke to Gamersgate who said I need to remove antivirus before downloading which is a load of garbage.
I understand it may not be Gamers247 error but if they are going to sell you you on to other business then they should at least make sure they are reliable.”
So what you're saying is you were provided with a solution to the problem but you ignored it.
90% of our business is based on downloads from third parties be it Steam, Origin or Gamersgate in this case. We sell numerous copies of all games and never have problems with people downloading them, usually because in the rare case they encounter a problem they follow the solution provided!
Don't you think our reviews would be littered with people complaining they can't download the game if that were true ??
“Sims3 Pets at Home game key bought for my daughter. Wasn't sure about this website - but a quick search of their name shows they are safe. Took the plunge and saved 50% on the price that EA/Origin was selling it at! Even got a free Steam game key thrown in with the order! Would highly recommend.”
“I bought a CD, and it arrived with the lid of the case broken and unusable. I emailed prior to leaving this review, as requested, but was informed that nothing would be done, but I could have 20% off my next order. Which is useless since I won't be ordering from here again.”
You contradict yourself we offered you 20% off your next order, thats not nothing, we even sent you a follow-up email explaining in detail why we couldn't send out a replacement case.
But lets take a moment to examine this; you purchased a cd for £1.99, we sent it brand new and sealed in an unbroken case, in a padded envelope by first class post.
You contact us to let us know that the case arrived broken, we inform you that we won't be able to replace the case but we can offer you a 20% discount on your next purchase.
Your response is to leave a 1 star review.
The one star in no way represent the level of service you received nor does it represent the quality of the item. From personal experience as a retailer and a consumer, it warrants no less than 4 stars. Taking into account the value of the item (£1.99) the fact that you received it the day after you ordered it, the fact that it was brand new and sealed as described and the fact that we offered you a discount on your next order. The only issue being that the case got damaged during transit.
What this 1 star actually represents is how petty you are, we are actually thankful that you won't be ordering from us again because franky what retailer would want you as a customer ??
“I was a bit unsure at first but purchased a sims game and was amazed at how speedy the emails were and how good a price the game was! Brilliant thank you”
