We have sent 8 emails to this customer explaining what is already clearly written on our website. Our refund policy and system requirements for the product are not hidden nor are they in small print however this customer has chosen to ignore them.
The only thing accurate about this review is that its the customers mistake not ours and yet, again we have received an unfair 1 star review.
“Great service - good price. Swift delivery of activation code - no issues with steam. Would recommend and will use again. Good for purchasing games when steam has no offers - would definitely recommend”
Thanks Matt we always aim to process orders as quick as possible however because they are done so manually it can take longer than you're accustomed to.
“Took half a day to load up.
As soon as one set up was completed, another part started, and so it went on and on and on. I felt like ditching and deleting it in the end.”
“Shocking company - payment taken but game code never sent. No response to complaints emails and no refund. Never use this website. Police complaint made - these are fraudsters beware!!”
Sorry for the delay in processing your order unfortunately we have to manually verify all orders and on rare occasions it does take longer than our average 10-20mins turnaround. We would welcome you back anytime to see that 2 hours is not our usual processing time :)
“So I was chilling deciding whether I should get Batman from Steam when I came across this website. After reading reviews on the site (bad and good) decided to go with the good! WORTH IT!! BIG TIME! PERFECT RESULT, FAST RESULTS and in the middle of the night.
Thank you Gamers247”
Thank you for making a purchase with us and leaving a positive review. Unfortunately the majority of our negative reviews come from customers who are unfamiliar with digital products or who simply don't bother to read what they're purchasing beforehand. We try to make the process as simple as possible by providing guides and all the information prior to purchase. We are glad you are not one of those people Nicolas :)
“Obviously I cannot tell people my true opinion.
That David from website has said due to my negative feedback he is not going to investigate the issue anymore.
Like he was investigating at all before.
So do NOT buy anything from this website.
No matter what is the problem, they never refund the money. and they do give you DISABLED KEY”
“very indifferent support for people very new to computers. Very difficult to find out how to download game and or some reason my computer has deleted the link to Steam which was sent along with my purchase. The game that was bought was corrupted,either in transmission or at source and as such not fit for purpose. They have refused to do anything about it so I am referring them to Trading Standards.
Your service has nothing to do with "expertise" I am rather glad that I am not a computer nerd. The download was faulty and you were extremly rude and unhelpful,and as you see I have no problems in editing my post!”
All the download information is available prior to purchase, if you do not feel competent then do not purchase just to leave us a 1 star review when it proves to be to 'technical' for you. When you contacted us you told us you were having trouble 'creating a username' for Steam, I think that speaks to your level of computing.
The buyer has since contacted us again stating he has download and installed the game but has refused to edit the review to reflect this.
