“Game unplayable due to a fulfillment website, Tdu2, being atrocious and not letting me register. I asked game 247 for assistance and was met with a surly rude response. No offer to assist me or to refund. Avoid at all cost. Unprofessional outfit.”
When you contacted us you made some unclear statements about fulfillment even though the order was already fulfilled which we replied and said we were unsure what you were talking about you also requested a refund to which we quoted our refund policy which is readily available. You had no interest in resolving the 'issue' you claim to be having, the fact that you leave negative feedback so shortly after only goes to verify that. Yet still we asked for further clarification of the issue you were experiencing to which we received the response "If I have to explain it to you, you will never understand"
“I loved the look of the website as I found it though google. Then I found the sims 4 spa game, I looked at the price and it was soo cheaper then oragin.
However I did have difficulty buying the game, because after I buyed it I had to look in the question section about the website if my order would come automatically now or not. Then it said it takes 10 to 20 mins for the order to come though email, which I thorugh was fine but mabey next time they should say on email how long it will take.”
Thank you Brittany we spend a lot of time making our website aesthetically pleasing for our customers, the delivery time mentioned is just an estimate in truth it varies from order to order as each order has to be individually verified before dispatch.
“I has a slight problem trying to add my downloaded game to my library on Steam. I contacted you for help and email came back same day with information to help me.
I am now up and running.
Thank you for your help”
“This is amazing! I am limited in my understanding of gaming and computers in general aside from internet browsing and Microsoft, but even I was able to download the game I wanted. I bought a link for Theme Park and it works perfectly! Such a nostalgia trip! Thought I was going to have to buy some sort of windows 95 PC to cure my itch to play these retro games, but this was such a great way of doing it! Theme Hospital is next on the agenda! They just don't make them like that anymore!”
Thank you for the high praise Kate, can we suggest trying out the Rollercoaster Tycoon series its also favorite of our customers and in many ways similar to Theme Park :)
“I was disappointed in the waiting time, 2+ hours to receive my game. However, when the game was finally received the code worked perfectly and there was a guide to help installation (which wasn't required but a nice feature). Would consider using again but not if I'm in a rush!”
Sorry you had to wait so long for your order Jay our average time is around 20 mins to process and dispatch however sometimes it takes longer to verify the order especially if you are a new customer.
“Fantastic deal for what I've got! And a really smooth and fast transaction, got my codes in just a short space of time after purchase. Would deffinetly shop on gamers247 again :-)”
“Very Poor is too good of a rating for these children. This bambinos are absolute morons and have no ability when it comes to Customer Service to any expected standard as far as I am concerned and when you post a rightful and accurate feedback on them they harass you and threaten you if you don't remove it. Children go ahead and comment away. Your reputation at poor business acumen is becoming known from your own behaviour and now you are telling lies to try and keep a false good rating. Love to see you in court but wouldn't waste my time cleaning out the pennies from the account mommy opened for you. Still waiting, but you will struggle when it's proven that your data is wrong and items accessed days later.
On 24 Apr 2017 14:00, "Gamers247" wrote:
Gamers247
We have collected evidence to show that you have in fact claimed the games that you stated you 'could not access' and as such the information you have posted about our company is false. We are within our right to pursue you legally for slander and defamation, however we are contacting you in fairness beforehand so that you may rectify the false information you have left. If you choose to ignore this email then we will proceed as stated.”
“I wanted to play previously much loved windows 95 games but couldn't get hold of a decent Windows 95 laptop without paying extortionate prices. A friend searched for the games I wanted to play (7th Guest and 11th Hour) and woohoo ! found they came as a bundle on Gamers247. The step by step to downloading the games was brilliant and within an hour I was up and running and have been happily playing and enjoying my games ever since.”
“I was dubious at first, the game I wanted was £11 on Steam and £5 on Origin but only £2.99 on Gamers247. There was no option for PayPal at checkout which made me think scam. After a bit of investigation I decided to go for it and they even gave me an extra 10% discount at checkout! After checking out 5mins later the code was sent via e-mail with full instructions on how to redeem. Will definitely use them again and would recommend them too.”
Its actually because we have been scammed by Paypal and its users so many times that we no longer accept it as a payment method. We are happy though that you decided to go ahead with your purchase and had a positive experience Keir, have fun gaming :)
“The service was average, the game / code came quick enough but the member of staff I emailed with a concern couldn't of been less helpful and didn't have a professional attitude he just simply stated .. "I font know what you mean"
Probably won't use again”
So the service was 'average' as you claim and yet you leave a 1 star review, which is a contradiction.
Also the email you sent us was;
"I clicked on the link to view digital content and it showed a blank page, I can no longer find this button."
We still have no idea what that means and instead of clarifying what you meant you decide to leave a 1 star review. How are we supposed to help you when we don't know what the problem is ?
There was nothing unprofessional about our reply we keep the emails short and to the point to avoid confusion and because we have to deal will lots of customers.
