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Garden Buildings Direct Reviews

1.1 Rating 350 Reviews

3 %

of reviewers recommend Garden Buildings Direct

Company Reviews

1.1

Based on 350 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Garden Buildings Direct Reviews

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th August 2022

Garden Buildings Direct 1 star review on 18th August 2022

86

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“*PLEASE DO NOT BUY* purchased a Billy Oh Renna tongue and groove corner summerhouse at the end of May 2020 at an eye watering £1500 expecting a quality product..... How wrong were we! My husband is a joiner and is utterly disgusted at the poor quality of the materials used for this shed, he has over 30 years experience and this was so badly constructed that he had to make adjustments to make it all fit together. The roof is so flimsy that he had to construct his own sturdier version Now we have heavy rain and the boards are leaking inside the building. We have painted the walls inside and had hoped to have a finished floor and furniture in place but at this moment in time this is not possible as it is not fit for purpose. I wish we had checked reviews before we purchased 😔 Very let down and feel we have wasted our money Giving this one star is being too kind”

Garden Buildings Direct 1 star review on 3rd July 2020

Garden Buildings Direct 1 star review on 3rd July 2020

Garden Buildings Direct 1 star review on 3rd July 2020

Posted 3 years ago

“Horrendous quality DO NOT BUY! Poor customer service, very upsetting experience. I rarely write reviews, however this is well earned money that's been wasted :( We are currently filling in the copious gaps (2 inch +) with expanding filler. We had to buy more timber and my very experienced DIYer partner found it near on impossible to construct. Please don't buy, spend a little more and avoid this company.”

Garden Buildings Direct 1 star review on 20th June 2020

Garden Buildings Direct 1 star review on 20th June 2020

Garden Buildings Direct 1 star review on 20th June 2020

Garden Buildings Direct 1 star review on 20th June 2020

Garden Buildings Direct 1 star review on 20th June 2020

Posted 3 years ago

“I'm writing this after owning my shed for 18 months, it started falling apart about 6-7 months ago, rubbish quality! Thought i'd treat myself to a new one when i bought it, after having my previous one for over 15 years, wish i had never bothered. Timber is terrible and the build quality is non existent, looks NOTHING like it does on the website. Also said i'd get 5% off future purchases if i left a good google review, absolute rip off.”

Posted 3 years ago

“**ALL MY FRIENDS PLEASE SHARE!!** So this is a shed that was *custom built top of the line wood the lot** my dad paid 3k for this and then for it to be delivered and built by his “professional joiners!” Firstly they were late and my dad had to get on to them multiple times when they finally arrived they refused to build it until the full amount was paid even though he’d paid a large deposit already! So they put it together and my dad went around and there were as you can see so many mistakes and errors from gaps in the wood to smashed windows to nails sticking out!! But they’d already been paid! So they left... now my dad has had Michael Joinery in and fixed it £550 worth of damages fixed which were damages done by his workmen!! My dad gave him a chance he called text said he just wants the money for the repairs nothing more! AND GUESS WHAT THIS SCUM BAG DID!!! BLOCKED HIM!! So please share and comment on his pages including his trust pilot which is where we’ve gone first!! He’s done this to a few people now absolutely disgusting behaviour by someone who charges thousands upfront!! Let’s say he’s picked the wrong family!!”

Garden Buildings Direct 1 star review on 10th June 2020

Garden Buildings Direct 1 star review on 10th June 2020

Garden Buildings Direct 1 star review on 10th June 2020

Garden Buildings Direct 1 star review on 10th June 2020

Garden Buildings Direct 1 star review on 10th June 2020

Garden Buildings Direct 1 star review on 10th June 2020

Garden Buildings Direct 1 star review on 10th June 2020

Garden Buildings Direct 1 star review on 10th June 2020

Garden Buildings Direct 1 star review on 10th June 2020

Garden Buildings Direct 1 star review on 10th June 2020

Posted 3 years ago

“My experience of purchasing a shed from Garden Buildings Direct has been very poor from start to finish and I would never use them again. When the shed was delivered all the parts were there but some were damaged and the floor panels were really badly made with gaps between them. I needed some replacement parts and I have written nine emails and called them up three times and the parts have still not arrived. Not once has anyone called me back and there is no way of calling the company to discuss customers service issues. Although we are now in lockdown so the company is probably understaffed, I have been trying to resolve this problem long before lockdown started. The shed itself is OK, but certainly not worth all this aggravation. AVOID!”

Posted 3 years ago

“Would certainly not recommend !!! Mis sold the size of shed. Wanted 5x4 got a 5x3. On the first page when you select your size it shows the overall dimensions. A log cabin dimensions should be measured by base only. The eves or overhang should be considered “only” if the cabin has a veranda. Fact ! The quality of the timber was also very poor. We received T&G logs which didn’t fit, warped damp floor boards that had to be corrected. A window where silicon wasn’t correctly applied. A large percentage of the boards delivered were also not strapped or packed on delivery. Etc etc.... I’ve Sent numerous emails and obviously the company have not listened in any shape or form. Just keep getting the same rubbish empathy script with no personal meaning. I was told by “joe” that this happens regular and therefore I would not be reimbursed or compensated but I would get a phone call from a Manager which never happened. Customer care does not exist ! I am now Out of pocket by a large sum of money due to correction work needed and the price differential of a 5x4 to a 5x3. Extremely unhappy and will be consulting Consumers affairs to take further. They are fake be warned... I wish i read othwr feedback prior to purchasing. STAY WELL AWAY !!!”

Garden Buildings Direct 1 star review on 3rd June 2020

Garden Buildings Direct 1 star review on 3rd June 2020

Posted 3 years ago

“Shed came, the timber was pretty damp. Alot of bits warped but managed to get it together. After a few dry days the door buckled leaving a big hole. They sent another one out straight away. Within a month the feather edge boards were cracking and snapping off on every single panel. Contacted them saying I wanted a refund as it was not fit for purpose. They sent me out replacement panels. Upon inspection every panel had the same problem, wood splitting (mainly by pins) and boards popping off. Another piece snapped as I picked the panel up to move it from my front garden. Sent another email and more pictures. Still ongoing, but no matter the outcome I'd tell anyone to avoid buying from this company. The quality is absolute s***!”

Posted 3 years ago

“I don’t write reviews as I think if there is an issue I like to give companies the opportunity to rectify! Do not bother with this lot! 100% all the good reviews they get are fake! Summerhouse arrive on time that’s where the good bits end! It’s wet, mouldy, every panel damaged, rusty screws, poor wood quality .... I could go on! Contacted and promised a call back from someone called Mia who never calls! Try to request a refund and amazingly the only person who can process is .... you guessed it .... Mia! So if your reading this - I want my money back and you can collect your awful summer house! DO NOT BUY FROM THEM!!!”

Posted 3 years ago

“come to put the summer house realy twisted doors dont fit flimsy wood big gaps had to fill to repair cost almost as much as the summer house its self and leaking inside where t and g does not fit together please do not buy total waste of money”

Posted 4 years ago

“❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌DO NOT BUY FROM THIS “COMPANY “ !!!!!❌ ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ Only giving them one star as any less wasn’t an option Ordered a cabin play house for our little girls birthday over a month before the actual date with the guidance it would be delivered within 7-10 days so we had plenty of time to build it . It finally arrived 4 days before Her birthday after numerous phone calls to their terrible customer services ! It arrived with around 600 pieces of wood all dumped at the side of the house . They tell you to check everything is there but how can you possibly do that . Once started building it it was clear there was pieces missing . Phoned customer services to tell them the 6 pieces we had so far noticed that was missing “ ok I’ll get them out to you in 5 days “ no apology or anything .so now we’ve missed the birthday it was bought for and 4 weeks later we are still waiting for the missing pieces . The company don’t answer the phone now either . We have ended up buying wood to make the missing pieces our selves as this was the only option left . We spent nearly £1500 will billyoh plus £200 extra to make all the missing pieces ❌THERE WHERE 27 PIECES MISSING IN TOTAL ! ❌ and we even had to make a new door the one they sent didn’t fit PLEASE PLEASE DONT ORDER FROM THIS COMPANY . THEYLL HAPPILY TAKE YOUR MONEY THEN NOT DELIVER WHAT YOUVE PAID FOR READ OTHER REVIEWS , ALL WITH THE SAME PROBLEMS !!!!! You post a negative comment on their fb page and they just delete it ❌❌❌❌SHOCKING COMPANY ❌❌❌❌”

Posted 4 years ago

“Dreadful quality product and customer service Our shed from this unprofessional bunch cowboys was just a cheaply made flimsy few sheets of metal from the Far East. Go somewhere with a good reputation if you want to spend wisely. Wish I had read reviews effort I got my fingers burned. The shed we bought leaked and we had to cover the roof with roofing felt and batons, the rain still blows in the doors. Am taking Summer Garden Buildings to small claims court.”

Posted 4 years ago

“Summer house arrived gone 11pm absolute ridiculous time for a summer house delivery.was too dark to check if anything was missing.The driver still had one more delivery after mine.If I would have know about the ridiculous delivery times that I payed £50 for I would not have ordered it. This summer house is not good quality the window panel’s didn’t fit the frames the doors do not marry up with each other.poor instructions very confusing. I will not be purchasing anything from this company again in the future.”

Posted 4 years ago

“Absolutely shocking service. Due to the rain we couldn’t build the shed we ordered for almost 2 weeks. The shed was NOT even a little bit straight forward. The most awkward thing putting together. Once we put it up after several days the doors don’t even stay shut. The lock on it doesn’t even hold it shut. The most useless shed I have ever seen. Anyway, speaking to someone they confirmed they would not refund us although this is something that is not our fault. There conclusion was to “send us out some new doors” which we never received... still haven’t have 5 months haha. Useless. Wish I had read the reviews before I brought from here”

Posted 4 years ago

“I wish I had read these reviews before purchasing! please do believe everything you read on here, I just purchase a new shed from them which arrived damaged and extremely poor quality, nothing like the pictures on site, trying to arrange a collection of the shed and a refund and they wont have it, i've had to escalate with PayPal. why should i pay high prices for a worse than secondhand item? AVOID! Customer service are extremely poor and so are products!”

Posted 4 years ago

“Myself and my daughter bought an expensive playhouse. Thought they smelled musty. Opened them up to see where smell was coming from. All toy furniture is thick of mould. Floor is soaked through and thick of black mould. Ruined both houses. I have taken photos and will be putting it on social media to warn people not to buy their products.”

Posted 4 years ago

“Customer service was very poor.even at the ordering stage. I was promised by the person I spoke to that although my date would show as the Wednesday, it wouldn't be delivered until the Thursday as per my request, he would ensure this happened. I was so doubtful I also stayed home on the Wednesday's which was just as well as it was delivered!! Driver was excellent, only good bit of the whole transaction. Shed is average quality at best, does the job I suppose.”

Posted 4 years ago

“This company is a load of rubbish. Cheap wood, soaking wet and and instructions in the plastic all soaking g wet. Paid extra for a stronger floor to find out that was worse than the shed. Customer service is a joke, rude dont refund you even when under 14 day return. Avoid if your life depended on it”

Posted 4 years ago

“Terrible company. The quality is worse that you can even imagine. It looks they are making sheds out of packing box woods. Customer service is even worse, dont seem to care and have a terrible return policy.”

Posted 4 years ago

“Waiting and waiting for product. Customer services shocking, they dont care, they dont answer questions, its delay after delay its all a scam. Still not refunded us. AVOID!!! DONT BUY ANYTHING FROM THEM.”

Posted 4 years ago

“Do not deal with this company.we bought a 12x8 log cabin in august. the pieces were stored in my garage whilst the base was being prepared.due to bad weather and family problems we finally got a clear weekend to construct this.on January the 9th.firstly the floor was badly made and not square.follpwing instructions to the letter we built up the frame.when reaching top of the window we found one side was much higher than the other.after measuring we found the slats were all 5mm wider on one side.impossible to complete the building.after several e mails we were told that due to not building within 30days of receiving it the warranty is void They also insist that the parts have swollen up and we must just wait for it to settle.this is nonsense and insulting to my intelligence.i will be taking legal action Please don't trust there b******t on the website about customer service.”

Posted 4 years ago

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Garden Buildings Direct is rated 1.1 based on 350 reviews