Gardeners Dream Reviews

Name: Gardeners Dream
Address: Gardeners Dream, Glasgow Road, Kilsyth, Glasgow
Rating: 2.67

2.7 Rating 245 Reviews

40 %

of reviewers recommend Gardeners Dream

2.7

Based on 245 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

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Gardeners Dream 1 star review on 10th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed a order for a olive tree last Sunday 28th June and according to the website it says it was dispatched Monday 29th June 2020, we paid extra for delivery so we would get it quicker and its now Friday 3rd July and still nothing. On the website it says it was dispatched by Dpd and we did not receive any tracking information, we emailed them asking about tracking but then told it was DX Express not Dpd. We should of had a tracking email sent to us the same day but nothing we was advised the tracking would be sent later that day but nothing. We have called both couriers and both told me have nothing for our address also the sender needs to give you the tracking number that was given when parcel was sent. We can not contact them just goes onto a record message asking you to email them but when you do you don't get any reply. My advice is DO NOT USE THIS COMPANY YOU WILL BE LET DOWN.”

Helpful Report

Posted 5 years ago

“Very disappointed with my purchase of a small lemon tree. When the tree came it was attached to a frame, on the website it showed this tree grown to be strong and "like a tree" however, I was then told it shouldnt be removed from the small frame! After complaining I was then told it could be removed from the frame. The tree had been attached to the frame for so long it was clearly not going to grow upright! Very disappointed and no real customer service ! :(”

Helpful Report

Posted 5 years ago

“The plant and pot were nothing like the image. It was very overpriced. When I complained they were very unhelpful and said they have to charge more than a garden centre due to postage. Yet they say that postage is free. I feel misled all round.”

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Posted 5 years ago

“I always check that any plant I want to order from Amazon is supplied by Gardeners Dream . I cannot comment on their customer service as I have never had to speak to them. Consistently fresh , well packed plants delivered promptly .”

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Posted 5 years ago

“Bird Suet Pellets with Mealworms: 4.5mm dia, 15mm-30mm length. Dry, hard pellets that crush to fine powder with occasional seeds/husks. At first the birds picked up and dropped them, seeming to prefer the softer type bought previously, but after a week or so they all took to them and now don't want the next brand I'm trying. Many of the pellets are 30mm and would sometimes clog up the feeder. Left in a glass of water they don't readily dissolve, so may suit the mesh type that is open to elements. Would suggest buying a small pack to try out.”

Helpful Report

Posted 5 years ago

“I bought some grass seed what I was expected is not the same Completely different item and I do not ever recommend you to anybody I wish I could give you less than one star very disappointed with your order and I will not ever buy again from you”

Helpful Report

Posted 5 years ago

“The worse plants I have ever seen outside a compost heap damaged badly packed and overpriced going by the reviews little chance of getting my money back gardeners dream more like gardeners night mare”

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Posted 5 years ago

“Terrible quality of plants received barely alive with dried up stems and roots. Very disappointed and will avoid in the future.”

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Posted 5 years ago

“We received a Golden Wedding Rose yesterday from a friend, to celebrate our 50th anniversary. What a disappointment.... a week spindly specimen with a few forced buds and no visible root system. Not what I would expect of a presentation rose in June, the month of roses. I will be surprised if it lasts to the end of one month....shocking!!!!”

Helpful Report

Posted 5 years ago

“Terrible quality of plants, both were sent to me nearly dead and with most of the leaves eaten/mouldy or falling off. One of the plants had a stem that was a dead twig. After complaining to the staff they continue to claim the plant is in good condition and will flourish in due course. I resent having to pay £6.99 each for nearly dead plants and sadly these will have to go in the bin soon as I don't want to risk my other plants getting any disease.”

Helpful Report

Posted 5 years ago

“Very disappointed, tiny plants with no labels or instructions on care, will not use again.”

Helpful Report

Posted 5 years ago

“Ordered 8 plants but they came with no label on each one to say what they were. I tried googling each plant to identify them by their leaves but it was impossible”

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Posted 6 years ago

“Within minutes of realising I'd ordered the wrong shrub, I used their contact to cancel through their website. I received a reply asking for my e mail so that they could cancel my order and replace with the shrub I wanted. I was then advised, your order has been packed & dispatched, with the shrub I had told them I didn't want and then telling me to refuse delivery. How does one do that in the current clime when packages are left on the doorstep with the courier making a hasty retreat? Customer service is appalling, go to your local garden centre, at least you know what you are getting.”

Helpful Report

Posted 6 years ago

“Plants a lot smaller than expected for the price,and one was totally dead.Plant had been over watered and gone mouldy within the tied plastic covering around the pot.Have asked for a replacement or a refund, but don't hold out too much hope going on previous reviews.Glad I didn't make a larger order.Plus point was the order did arrive fairly quickly.Glad the garden centres are open again!”

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Posted 6 years ago

“I ordered a Betula weeping birch and it is stunning. It arrived within a couple of days and is even taller than I expected absolutely beautiful. I will definitely use again.”

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Posted 6 years ago

“Fish flakes for pond fish ordered. Packaged in padded envelope when should have been packaged in a box. Complete waste of money as 3/4 of flakes crushed to powder”

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Posted 6 years ago

“10 mixed Plants arrived with no labels. Emailed the company and had 1 response then didn’t get back to me. I wad hoping to look up the plants with my son and plan where to put them. Sadly we could identify most of the plants as some had no leaves. Waste of time and money. Plants no looking sad while I still await a response 4 days after delivery. Go to you local gardens centre instead.”

Helpful Report

Posted 6 years ago

“My Philadelphus plant arrived today in a very large box, the plant measures 6 inches and although I understand that plants are dormant at this time of year it is a very poor specimen for £6.99.Disapointed.Mrs.Howard.”

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Posted 6 years ago

“No refund for over 3 weeks faults item and then wouldn’t reinburs my postage very bad customer service”

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Posted 6 years ago

“Delivered on time . No planting or cultivation advice included. 3 of 5 bulbs purchased were ok. 1 had its growing point snapped off. One was a weak specimen. Won’t use again.”

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Posted 6 years ago

Gardeners Dream is rated 2.7 based on 245 reviews