Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrociuous Sent me a dead tree three months ago and just igore all emails. I wish i had read the reviews. They truely suck.”

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Posted 5 years ago

“Ordered 4 giant cordalynes which when arrived were no where near the size ordered. Emailed 3 times, got a ticket number so I would be in queue for a reply. 6 weeks later, still no reply . I will not be using them again.”

Helpful Report

Posted 5 years ago

“Ordered goods 30/04/20:goods arrived 24/05/20:plant looked dead. Sent email including photos requesting full refund but received no acknowledgement or refund. Have tried contacting but all avenues have been closed. Have now contacted my credit card supplier who have put it into “dispute” to try to resolve my complaint. Advise anybody in similar position to try this course, hopefully Banks will have more clout than an individual”

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Posted 5 years ago

“Terrible customer service. I ordered plants on 17th April and 2 months later they have still not arrived. I understand certain delays due to COVID but this is farcical. I have emailed twice with a response asking me to be patient. I have since requested a refund which has been completely ignored. Beware !!!!”

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Posted 5 years ago

“Extremely disappointing. Took over six weeks to get my plants. They finally arrived badly packed, covered in sellotape and extremely TINY.”

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Posted 5 years ago

“I have contacted my credit card for a refund of my money as this company will not communicate with me despite about 13 attempts. When I ordered the delivery time was 3-5 days with exceptional circs due to covid of 10 days max. They took my money immediately, then next day, after it was beyond the 24 hr period to cancel, mailed to say expect 2-4 weeks delivery. It's now 5 weeks and nothing. When they changed the terms they should have offered the customer a choice, a refund or to continue waiting, that would have saved them a lot of reputational damage. But instead they switched off the phones, and chat function, refused to communicate, refused visitors in person (not sure the address actually exists anyway it's only a postcode) and refused to discuss refunds. But left customers waiting and waiting, some over 2 months. Some say when the plants arrived they were dead anyway. AND they are still taking orders! Flabberghasting!! So I will eventually get my money back from the bank, and then I can spend it on a proper gardening centre, but by then it will be the end of the summer, so thanks Gardening Express for cocking up my summer. don't shop with this company even if you life depends on it. Hundreds of people have reported them to Watchdog so watch the TV in the coming weeks!! you have been warned”

Helpful Report

Posted 5 years ago

“Beware of this company I ordered lots of plants they even tempted me to buy more to get a free gift. They don't respond to emails and my order was placed over 2 months ago . Beware!”

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Posted 5 years ago

“Rubbish company. Have not delivered after 35 days and not replied to my emails”

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Posted 5 years ago

“Ordered over 35 days ago still not received my order or even a reply to my emails”

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Posted 5 years ago

“The worst company I have every bought from. They said due to Covid19 there may be a delay in delivery would be 2-4 weeks. Completely understandable. However it took over 8 weeks to receive the plants. No communication about delay. Did not keep buyer informed nor engaged. I emailed a dozen times after the 4th week to ask for the order to be cancelled and for a refund. I received two unhelpful responses. I even wrote a letter and sent it special delivery and they didn’t have the courteous to respond to it. Only some of the plants have arrived so far. No response to request for a refund. Customer service is the worst I ever experienced. God knows when the order will be fulfilled!!!”

Helpful Report

Posted 5 years ago

“No reply to our request for a dead plant that we received in very bad condition”

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Posted 5 years ago

“Do not order from this company! Plants arrived damaged and most have died. I raised this with them the beginning of May and I am still waiting for a reply!”

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Posted 5 years ago

“Ridiculous customer service.after 5 weeks they have sent part of my order, not very good packed and i am still waiting for my trees. I ve sent few emails and still waiting respond. Never again! Dont waste you time and money. when i asked for refund or compensation they said they cant cancel my order and sent me poorly packed succulent plants.”

Helpful Report

Posted 5 years ago

“Horrendous customer service followed by abysmal quality plants. Begrudgingly having to put one star. A nearly £400 order which has left me extremely disappointed and frustrated with some plants that look as though they’ve been purposely dehydrated and packaged with zero care. Not to mention I’m extremely out of pocket considering what this amount would have got me elsewhere. Avoid at all costs. Any positive reviews that can be found online I assume must be written by the ‘extra staff that were being train in order to respond to tickets raised of the website’ because they’re certainly not responding to the majority of their customers. Interesting that the website links through to their Facebook page which appears to offer comments of hope, however majority of comments (negative no doubt) seem to have been disabled as shown in the photo. The best bit, after waiting since the 12th of April I’ve only received half and as there’s been no way to cancel order post 24 hours after ordering...I’m waiting in great anticipation for the remainder...not”

Helpful Report

Posted 5 years ago

“This company is an absolute disgrace, I fully understand that during the current pandemic there will be delays but 2 months is not good enough. When my plants (20 ordered) finally arrived in a flimsy cardboard box 4 were dead, 4 were crushed and broken and most of the others did not look too healthy either. I have contacted this company on many occasions and not once have I had a reply, please do not waste your money buying from this company their plants are rubbish and their customer service is non existent”

Helpful Report

Posted 5 years ago

“weeks and order arrived today well 1 box out of 6 . The other 5 finally came . Condition better than expected after seeing so many horror photos on social media . Some of the plants are certainly not as advertised . Would I of spent £200 on the same quality of plants on a garden centre , No . To rub salt in the wounds they included a £5 off your next £50 spend in June to thank me for my patience , never again , Lesson certainly learnt .”

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Posted 5 years ago

“This company is a complete con. You expect delays during a time like the C-19 lockdown. However, they still haven't delivered almost 2 months after the order was placed. They send fob off generic emails and do not respond to tickets raised on their website. Only today did they send an email saying the order was being passed to their order picking team - a couple of days after I started the credit card reclaim process - I recommend you do the same by the way as this lot are muppets.”

Helpful Report

Posted 5 years ago

“I would strongly recommend you do not use this company. The order took over months to arrive and the plants were packed so tightly and crushed so badly they were only fit for the compost. The plants which were not crushed were past flowering and in poor condition. One star is generous. Appalling.”

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Posted 5 years ago

“Delivery arrived plants looked half dead. The 2 standard Roses I ordered I've had to throw away as they have done nothing. Always go to your local nursery avoid this company at all costs . My Dad also placed an order and paid £100 for a palm tree which has also since died. He has tried to contact them with regards to this matter and has heard nothing ....”

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Posted 5 years ago

“Aquileja arrived after more than 2 months waiting. Finally arrived and they had been packaged upside down! Stems falling off, appalling condition. Difficult to get refund, poor customer service, would not use again.”

Gardening Express 1 star review on 15th June 2020

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews