Gardening Express Reviews

Name: Gardening Express
Rating: 1.19

1.2 Rating 228 Reviews

4 %

of reviewers recommend Gardening Express

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1.2

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Gardening Express 1 star review on 18th September 2025

Zoe Yarde

Gardening Express 1 star review on 23rd June 2025

Donna

Gardening Express 1 star review on 4th May 2025

Frazer

Gardening Express 1 star review on 25th February 2025

Ian Hind

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two trees and two strawberry plants on 30/03. At the time, their website stated: “Our current average Dispatch time is approx. 3-5 working days for all items in stock/season, but please allow up to 7-10 working days for dispatch during peak season/around public holidays.” Fair enough. But by 10/04 – nine working days later – my order still hadn’t even been dispatched. I emailed to chase, only to receive a vague “your order has now been picked” response on 11/04. No dispatch confirmation. No tracking. By 15/04, still nothing. I emailed again, pointing out the ridiculous delay. On 16/04 I was told my order was being dispatched that day. Great – except as of nearly 6pm, it still hadn’t been picked up. So, by their own admission, the plants have been picked and sat in a box somewhere for six days. No light, no water. No care. It’s utterly shambolic. I’ve had orders from other suppliers arrive the next day. Gardening Express, by comparison, feel like a case study in how not to run a business. The only thing they’ve delivered is frustration. I wish I’d read the real reviews – not the suspiciously glowing ones littered across their site. Based on this experience, I’m now just dreading what will actually show up. If it’s not shrivelled, half-dead rubbish, I’ll be shocked. Their customer service is terrible, their dispatch process is laughable, and their competitors are miles ahead. Gardening Express? More like Gardening Regress. A cowboy outfit that isn’t even fit for a rodeo. Avoid.”

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Posted 1 year ago

“they sold me dead plants. refuse even a partial refund, kept sending me T&Cs saying that 'i hope this helps you' :) horrible, horrible company”

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Posted 1 year ago

“I bought 2 snake plants and they were dying within 4 days of them arriving. I stupidly didn't check Gardening Express 14 day guarantee (until today) and decided to try and save them by repotting the plants in a better draining potting mix. When repotting them, I discovered half of the plants had soggy, rotting roots. I did not water these plants after checking the soil, so i can only assume they were over watered prior to dispatch. V disappointed with gardening express, and the plants provided.”

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Posted 1 year ago

“I purchased: Ash & Steel : 7-piece Heavy Duty Stainless Steel Garden Tool Set - Essential Garden Tools Bundle This was for my Son's birthday as he was in the process of buying his first home. Unfortunately he the purchase didn't complete until October 2024 so has not used any of the tools until February 2025. The very first time he used the spade it snapped!! The response I recieved was "Unfortunately, these are not covered by our guarantees". Rubbish and not fit for purpose, so is the spade!”

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Posted 1 year ago

“Very poor packaging and plants out of pots and damaged on receipt”

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Posted 1 year ago

“Awful company”

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Posted 2 years ago

“I ordered a Miscanthus Little Zebra which took 10 days to arrive.It bears no resemblance to the photos showing a vigorous shrub with distinctive markings.This plant is a pathetic drab weed-like overgrown grass.Yea I should return but am disabled and can't face packing it up”

Helpful Report

Posted 2 years ago

“What a rip off company avoid at all costs , ordered two large lavenders and got got two small plants cut back to base in a very large pot, the dim wit at customer services said ignore photo , they grow large , suggested plaster this with owner on linked in , may get a grown up response”

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Posted 2 years ago

“I wish I have read these reviews before making my purchases 🥲 I ordered two Large Salix Flamingo plans at £39.90 plus £6.99 delivery What I expected was 2 full tall plants of 90 to 1.2m high, which was described in garden express’s website However when it arrived there were two 20cm Salix branches sitting on top of two plans sticks instead This is so disappointed and missed leading, I am buying the full plans and not a grafting cut of 20cm Also there’s some small branches that were broken And to return this I have to pay for shipping. I certainly will not order anymore from Garden Express and warn people to be careful of what they are buying before paying for it.”

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Posted 2 years ago

“Pile of rubbish £49.95 for a twig of bamboo this company doesn't care”

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Posted 2 years ago

“GARDENERS BEWARE. Plants were very small, very few leaves and very poor quality. When I complained to the company they said they will improve with growing! In my experience you want the best quality plants to begin with. POOR SERVICE. I will not use again.”

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Posted 2 years ago

“What cowboys to say the least. Spent over a hundred on plants. They arrived battered, dead, broken stems and dry as.a.bone. no water for transit. They couldn't be saved despite paying over £30 in products to help revive. I contacted gardening express immediately. What a farce.. supply pictures, prove your invoice, etc. despite me providing everything. Then we need to the shipping box. What a load of rubbish. Then ah well we can offer you £20 refund. No love I want a full refund they are dead!! I want a refund. Then radio silence. Ten plus emails sent. Clearly now ignoring all communications. I've reported to trading standards and the ombudsman. STAY CLEAR OF THESE CROOKS. Use other sites like roots plants or the garden centre nearby if you don't want the hassle. I'm happy to provide emails and photographs to prove the poor performance of this disgraceful company. 0 stars would be given if the option were available.”

Gardening Express 1 star review on 23rd June 2024

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Posted 2 years ago

“Took weeks for delivery so I had to write multiple emails and then was dumped on my doorstep on a day when I specifically asked for it not to be delivered. Customer service poor. The timings on their website are lies. Refused to give me any sort of refund for the stress and inconvenience. Avoid”

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Posted 2 years ago

“Total shambles of a company , order some hedges and a Japanese maple , the hedges and the other little plants looked like the were thrown in the box with no protection whatsoever then to top.it all I ordered a Japanese maple which was covered in brown spot when it arrived , u sent them pics but apparently they couldn't see the spots and asked for more pics , now they have blocked me so I've had to take it up with bank , plus their attitude stinks , avoid at all costs”

Gardening Express 1 star review on 4th June 2024

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Posted 2 years ago

“Ordered clematis and nemesia the nemesia wad dead and squashed by the nemesia threw it away,they say take photos they said couldnt make it out send again you cant talk to them what a shamble of a company stay well away.”

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Posted 2 years ago

“AWFUL - do not take the risk! The plants you receive are tiny (barely established) and when they arrive are half dead and badly broken. I bought 8 plants, one was a giant daisy for £9.99 (half price apparently) - there was nothing giant about it - you would have got the same in B&Q for £3.99! It had been put in a plastic bag and wedged between two fuschias. Half the (not giant) plant was broken or dead. I raised it with customer services and was advised that it would grow again with the correct care!!! You would be better getting some half dead plants from the local supermarket when they sell them off and seeing if they survive - the sale section where no returns accepted. This is a COWBOY set up and very misleading. Unfortunately it’s not letting me upload the photos on here!”

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Posted 2 years ago

“Wish I'd read reviews first instead of wasting money. Plants nothing like shown on website. Poor quality. Can't believe they were 'reduced 'from £15.95 to £6, not even worth that. Saw established trees in B and M for £10, after I'd received these. Certainly not paying postage to return them, cut my losses”

Gardening Express 1 star review on 17th May 2024

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Posted 2 years ago

“I should have put no star but its impossible. Bought goods worth £120 total 6 plants . Only one survived. Begonia is dead, magnolias delivered without roots, roses same. I put them in the ground hoping for the best but all dried out. No guarantee and refunds. So don't waste your time and money . They are not worth it at all. Please avoid !photos available.”

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Posted 2 years ago

“I ordered some Amaryllis bulbs with various other plants. Have used this company for a few years but won’t be using them again. The Amaryllis did not turn up I queried it and as the customer says below you get the third degree but basically they don’t believe you and make it very difficult for you. Won’t ever use again . I am waiting for a small Ofer I placed a couple of days ago . It the delivery guy does not knock on the door open the parcel it will be refused . Two can play this game”

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Posted 2 years ago

“Have used this company for years but sadly there standards have declined dramatically x I ordered over £100 worth of plants in the last two months and half of them have been sick or dead x Trying to get replacements or vouchers is so stressful as they continually ask for more photos of the plants as they can’t make out which plants which ( maybe because there dead) and then I sent photos through a garden app that tells the state of the plants and they wouldn’t accept these photos a week had went by so I had binned the plants and then there insisting unless I retake photos no refund will be given x I just gave up and there’s been absolutely no contact to see if they can resolve the issue or why I haven’t sent the photos x Absolutely disgraceful way to treat there customers x Go somewhere else that’s my advice x”

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Posted 2 years ago

Gardening Express is rated 1.2 based on 228 reviews