Animal Friends Reviews

Name: Animal Friends
Rating: 1.64

1.6 Rating 583 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

Questions

Metrics

1.6

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Animal Friends made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Animal Friends 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Claim was sorted quickly”

Helpful Report

(Pet Insurance) - Posted 9 years ago

“Quick and easy to set up. Policy options comprehensive. Luckily I have not had to claim so cannot comment on that part of the service but overall very happy.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“No problem buying the policy. Have to wait and see what happens if I claim. Previous experience with Insurance Companies is quite a delay between claiming and getting paid. Have not had a claim with Animal Friends, so who knows they may be an exception.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“I am very happy with my policy”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“I'm satisfied.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“cannot comment as have no other dealings so far other than starting the policy”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“Excellent level of service, spoke to a women who spoke with a dialect that was obviously a native English voice. Clearly spoken, warm,friendly and professional manner.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“covers everything that is needed at a good price”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“The Policy is exactly what it says, no frills.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“No claims or queries”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“Excellent service, the sales advisor I spoke to very knowledgeable and overall a great service.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“Unfortunately I lost my puppy Roman shortly after taking out the policy with them. During this difficult time they were happy to pay out for the necessary treatment & part of the cost I paid for him as he was a pedigree. This took some of the stress away from me and kept my costs down. I would be happy to take out a policy with them again in the future when I get a new dog.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“professional staff. Quick Return on claim. No Problems so far.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“Quick, easy, cheap! What more do you want”

Helpful Report

Posted 10 years ago

“Got a compare the market quote and then called as needed a question answering! Very helpful and I got my meercat so very happy”

Helpful Report

Posted 10 years ago

“Very quick and easy way to find the right pet policy”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“Very good value”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“Customer service very helpful”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“Animal friends have been very very helpful and I have had no problems with them when dealing with any claims I have had A...star????”

Helpful Report

Posted 10 years ago

“Paid my £300 vet bill on 02/02/15, and the claim was approved by Animal Friends and the money was in my account by 12/02/15.”

Helpful Report

Posted 10 years ago

Animal Friends is rated 1.6 based on 583 reviews