Animal Friends Reviews

Name: Animal Friends
Rating: 1.64

1.6 Rating 583 Reviews

15 %

of reviewers recommend Animal Friends

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1.6

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fair prices and always been responsive and easy to process claims through my vet”

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Posted 4 years ago

“Recently Had a claim with them, a few small deductions i am querying but overall a positive experience. Paid out in good time after receiving the claim. As with all insurance it is worth reading the General Exclusions in pol wording or phoning direct to ask if they cover specific things”

Helpful Report

Posted 5 years ago

“Day 3 each time I write a review they take it off...yesterday I took a screenshot before I left a review ...I am going to help you very good pet owners save your money...put some away each week and pay it yourself...these lot use LOOPHOLES to get out paying you for vets bills...if you look on comments on any of there face book pages take a look I left videos on there about 50 by now and every time I keep going ....MY DOG WOULD HAVE DIED if I did not have money I was saving for a new electric wheelchair. I paid there vet bills ...if this lot take this review off I will look in to reporting them I screen shot each time I leave dead back PLEASE DON’T USE THIS LOT ARE SCUM...”

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Posted 6 years ago

“Hard to judge an insurer until you need them but the buying process was painless and the price was good.”

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(Pet Insurance) - Posted 7 years ago

“Not had to use my insurance thankfully, but had no problems setting it up!”

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(Pet Insurance) - Posted 10 years ago

“The initial buying process was good but I had some difficulty obtaining the policy documents from the company claiming they had been emailed to me but I did not receive them. initially they seem reluctant to resent them which seemed strange. With a little persuasion they eventually did and they were fine. Policy appears to be good and covers exactly what I wanted.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“Very helpful and efficient. I also like the fact that they donate some of the premium paid to animal charities. Unfortunately (or should I say fortunately for me) approximately six weeks after taking out the policy I had to make a claim as my dog had a grass seed imbedded in his rear end which caused a nasty abscess which had to be drained, the vet quoted I would probably have had more chance of winning a prize on the National Lottery than this happening especially as it was in early Spring and not Summer when grass seeds are more prevalent. There was no hesitation on Animal Friends part on paying this claim and I have recommended them to other friends with domestic animals.”

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(Pet Insurance) - Posted 10 years ago

“Great customer service thank you.”

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(Pet Insurance) - Posted 10 years ago

“Iv just spoken with Animal friends as my dog passed away at the weekend I was disgusted with their approach to how much useless information they required from not only my usual vet but the vet who came to my home to put my poor dog to sleep he was so poorly. I had been with this company for years and the premiums were expensive 52.00 per month ! Don’t bother pet owners they make it impossible to make a small claim when you are desperately upset.”

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Posted 7 months ago

“I've read the poor reviews on here and I am sorry for the negative experiences. My own experience is different, our boy, George, an eleven year old Bichon Frisé, snapped a cruciate ligament earlier this year, we were devastated when we were told the cost of putting him right and frankly didn't know how we were going to mend him. Although there was considerable cost to us the insurance paid 80% of the bill, the vets were brilliant liaising directly with the insurance via their portal and left us to concentrate on George and not worry about dealing with admin issues. I have given 3 stars, I would have given more but there was an issue which irritated me. and that was was the fact that in eleven years we had never claimed, but because George is getting older, they load the payments, hence my contribution of over £1000. George is obviously worth every penny but I did feel that we were being penalized because of his age.”

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Posted 9 months ago

“Been with these for years, my dog has now a heart murmur, I can't claim cos my excess is £100, so I haven't benefited st the moment, but plan to stay has my dog may only have a couple of years left, I shall let you know, if the cover what they claim, euthanasia if required, cremation and 300 to a new dog, I have a feeling looking at the reviews il be lucky”

Helpful Report

Posted 3 years ago

“This company are completely fraudulent I have been with them for 4 years paying over £80 / month for my two small dogs. As soon as I put a small claim in it was instantly rejected as a payment went in a day late. This company is making lots of money and not paying out they are con artists and should not be trusted. If you think your pets are insured with these people they are most likely not so stop payment immediately and go to another insurer.”

Helpful Report

Posted 4 years ago

“Decent service, decent product for my dogs ruined only by the huge (10%+) price rises every year regardless of any claims or not. Buy if you want the service, avoid if you hate being gouged for no justifiable reason. To be fair the problem seems endemic to the pet insurance market, and AF still come best for my needs on a price comparison site.”

Helpful Report

Posted 5 years ago

“Glad to say I've never had to claim on my animal friends insurance for my dog. Rang animals friends 3 days ago to cancel my policy as my dog passed away, this morning I received a lovely sympathy card hand written from the lady i spoke to when I cancelled my policy, this was unexpected and a lovely gesture”

Helpful Report

Posted 6 years ago

“I left an earlier 1* review for Animal Friends following their decision to refuse a claim for my sick cat on the basis that his gastro-enteritis could somehow be interpreted as an underlying condition. I made a complaint through their system and, much to my surprise, they upheld my complaint and made a payment of £400. In fairness to Animal Friends I am giving them 3* for having a complaints system which, at least in my case, can result in a changed decision. So my advice would be that if you have a claim turned down, don't necessarily assume this is the final word”

Helpful Report

Posted 7 years ago

“Cannot recommend. They will examine your animals medical history to see if there is the slightest get out from meeting a claim. Tried their utmost to avoid paying out for my dogs cruciate ligament. Finally got paid after intervention from 3rd party senior vet. Having paid out they immediately placed restrictions on the policy against any further cruciate surgery and also tumours as my dog had a small fatty cyst removed during the anesthetic. Very little cover left now/”

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(Pet Insurance) - Posted 8 years ago

“Policy is not what it seems. My vet wanted me to make a claim as she sed I would probably be covered but after ringing to inquire I found I wasn't”

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(Pet Insurance) - Posted 9 years ago

“Would not recommend this insurer.did not make any attempt to understand circumstances behind my claim just wanted to find an excuse to refuse claim.”

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(Pet Insurance) - Posted 9 years ago

“Come renewal price went up from £12.86 to £17.48 per month - way over inflation rate. And to make it worse they had removed the cover for pre-existing conditions - "Previously, we could start covering some pre-existing conditions if your pet hadn't needed or been recommended to have treatment within 24 months of your policy start date. We have removed this 24-month period for pre-existing conditions, meaning that pre-existing conditions will not be covered by your policy."”

Helpful Report

Posted 1 year ago

“They have always been very good with my cat who had has had complications following a major accident aged two. Now 13. Policy increased 100% two or three years ago and has now increased another 100% to £104 per month on top of £100 excess per year and 20% contribution towards bills. Very unhappy.”

Helpful Report

Posted 1 year ago

Animal Friends is rated 1.6 based on 583 reviews