Animal Friends Reviews

Name: Animal Friends
Rating: 1.64

1.6 Rating 583 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

Questions

Metrics

1.6

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Claim was sorted quickly”

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(Pet Insurance) - Posted 10 years ago

“Quick and easy to set up. Policy options comprehensive. Luckily I have not had to claim so cannot comment on that part of the service but overall very happy.”

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(Pet Insurance) - Posted 11 years ago

“No problem buying the policy. Have to wait and see what happens if I claim. Previous experience with Insurance Companies is quite a delay between claiming and getting paid. Have not had a claim with Animal Friends, so who knows they may be an exception.”

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(Pet Insurance) - Posted 11 years ago

“I am very happy with my policy”

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(Pet Insurance) - Posted 11 years ago

“I'm satisfied.”

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(Pet Insurance) - Posted 11 years ago

“cannot comment as have no other dealings so far other than starting the policy”

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(Pet Insurance) - Posted 11 years ago

“Excellent level of service, spoke to a women who spoke with a dialect that was obviously a native English voice. Clearly spoken, warm,friendly and professional manner.”

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(Pet Insurance) - Posted 11 years ago

“covers everything that is needed at a good price”

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(Pet Insurance) - Posted 11 years ago

“The Policy is exactly what it says, no frills.”

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(Pet Insurance) - Posted 11 years ago

“No claims or queries”

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(Pet Insurance) - Posted 11 years ago

“Excellent service, the sales advisor I spoke to very knowledgeable and overall a great service.”

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(Pet Insurance) - Posted 11 years ago

“Unfortunately I lost my puppy Roman shortly after taking out the policy with them. During this difficult time they were happy to pay out for the necessary treatment & part of the cost I paid for him as he was a pedigree. This took some of the stress away from me and kept my costs down. I would be happy to take out a policy with them again in the future when I get a new dog.”

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(Pet Insurance) - Posted 11 years ago

“professional staff. Quick Return on claim. No Problems so far.”

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(Pet Insurance) - Posted 11 years ago

“Quick, easy, cheap! What more do you want”

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Posted 11 years ago

“Got a compare the market quote and then called as needed a question answering! Very helpful and I got my meercat so very happy”

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Posted 11 years ago

“Very quick and easy way to find the right pet policy”

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(Pet Insurance) - Posted 11 years ago

“Very good value”

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(Pet Insurance) - Posted 11 years ago

“Customer service very helpful”

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(Pet Insurance) - Posted 11 years ago

“Animal friends have been very very helpful and I have had no problems with them when dealing with any claims I have had A...star????”

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Posted 11 years ago

“Paid my £300 vet bill on 02/02/15, and the claim was approved by Animal Friends and the money was in my account by 12/02/15.”

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Posted 11 years ago

Animal Friends is rated 1.6 based on 583 reviews