Animal Friends Reviews

Name: Animal Friends
Rating: 1.64

1.6 Rating 582 Reviews

15 %

of reviewers recommend Animal Friends

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1.6

Based on 582 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My pet has liver disease and is being managed with medication. However, he picked up a stomach bug, was hospitalised and the bug was flushed from his system -no problems been fine ever since. Put the claim in for this and they automatically linked this with his liver disease. My vet wrote in support of my claim stating it was an infection, and not the same as the liver disease - two separate issues. They still refused to listen, still refused to pay. Then they increased my policy costs by over double. I would like to have given them Zero stars - they are not there when you really need them. Not so sure they should be called Animal Friends!!”

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Posted 5 months ago

“Avoid this company if you want peace of mind, never pay full claim”

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Posted 6 months ago

“They didn't pay for emergency treatment saying the dog was not in pain with a ear infection and a preferred ear drums . And this year they have increased from £19.05 to 45.12 So it's a Goodbye from me they are first class rubbers”

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Posted 7 months ago

“They find any excuses not to pay out your full clames ,I've had my renewal this morning last year £19.08 this year they wanted £45.00 a mouth more than doubled from last year , So guess what? I've kicked them in to touch, they got the wrong name Animal friends”

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Posted 8 months ago

“I have been trying to get £350 after years of no claims and insurance, and they have now claimed my cats recent issues are "pre-existing" from oct. 2018, 2 months after my cat was born. My vet records didn't show the issue until over 1 month after I got insurance with them, back in 2021. Even then I didn't claim, now it's gotten so bad that he's been in and out of the vets for check ups, experimental food trials, and now what could be long-term medicine if it works. If it doesn't, I will have to front the costs myself as they will continue to claim it was "pre-exisiting" when asked for evidence that this condition was shown back then (as I've searched through his previous vets history), they have declined to send evidence and offered "if the vets could send additional information amd evidence" the claim *could* be overturned. I'm so disappointed as I've been a customer for years now, and when I finally actually need their help financially, they skirt their responsibilities. Awaiting a response now but depending on how that goes, will be in contact with an insurance ombudsman. Just ridiculous.”

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Posted 8 months ago

“Stay away. Sorry to say they are another dodgy insurance company that destroys customers when in need. Loyalty only goes so far until you try to make a claim after paying to them each month. They did everything possible to prevent paying and even tried blaming us! Complaint department was very rude and did not want to know. Now with county court…..”

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Posted 8 months ago

“Nobody answers, live chat gets cut off, not good service at all when your pet is in pain. Really disgraceful service.”

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Posted 8 months ago

“No stars!! Uncaring and unsympathetic. Increase without making it clear. Devious.”

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Posted 8 months ago

“They do not adhere to their own policies and make it up and close ranks. Go elsewhere.”

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Posted 8 months ago

“Thieves. My premiums went up from £23 a month to £56 without warning. Simply because my dog is 10 and I've been claiming for arthritis, libella injections. I expect some increase but this.is beyond a joke. DO NOT USE THEM”

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Posted 9 months ago

“Was with you for over 11 years with my two cats. Never made a claim when my first cat had to be put down. I paid the whole bill. Then my second cat due to age had to be put down. Treatment and euthanasia bill was very expensive. By the time l paid excess and twenty percent of treatment l had £40 or so back. Loyalty doesn't pay.”

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Posted 9 months ago

“Keep well away you pay but when it’s time for them to pay they find any excuses not to”

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Posted 10 months ago

“They sent me an email saying it was time to renew. Logging on to my account as advised there were no policies found.....I still have over three weeks left before the renewal date! Looking deeper into the site I found the word "cancelled" by my current policy. What??? Having previously emailed them over two weeks ago and had no response I tried to ring them for an explanation, but after listening to irritating music for over 7 minutes I gave up. Working from home, I guess. So it seems my dog was not even covered after I paid last year's premium. Don't touch them! Crooks.”

Helpful Report

Posted 10 months ago

“We were paying £39 a month for our dog during 2023 to 2024, double the price for the previous year and for renewing for the 2024 to 2025 year they want £85!!!!!!!!!! Greedy. Have cancelled the policy renewal. Very sad.”

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Posted 10 months ago

“Would give zero stars if I could, recently lost my beloved dog and declined my claim 1st time claiming as well, happy to take your money every month but when you need help they don't want to know I would avoid using this company.”

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Posted 10 months ago

“Avoid like the plague paid for 3 years, constantly upping the premium, when cat was run over they would not pay a % as they said i had agreed like a car it was worth nothing, I had sent them the cost of cat and on every renewal, they said i had put zero value, i sent them the proof of cost, this has took 3 months after keep asking for proof and i kept sending, Do not use them unless you are very precise in your dealings”

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Posted 10 months ago

“My dog had a emergency operation the Vet claimed directly because she was not spat Animal Friends declined to pay I paid for years in never claimed anything not even told me it was declined, this insurance is a rip off and I cannot this insurer Animal Friends are not animal friendly. Don't use them should advertise on TV.”

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Posted 11 months ago

“Animal Friends has insured my Goldendoodle since she was a puppy. We opted for Animal Friends because of their founding ethos about contributing to charities and the fact that AF had a 25-year track record offering affordable pet insurance coverage with exceptional customer service. However, in May, when my premium was up for renewal, AF raised it from £43.75 to £91.87, an increase of nearly 110%. What’s more, the only notification of such a massive rise was an email. Our original premium when we joined in 2020 was £24.60 — the new fee is a 248% increase. My dog was diagnosed with an irregular heartbeat two years ago, and the premium rose last year, as I expected. But this year's rise smacks of profiteering.”

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Posted 11 months ago

“Avoid. Cowboys. Never knowingly pay a claim. Should loose their licence.”

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Posted 11 months ago

“Recently received renewal for our cat. Insurance has doubled (to over £1400 a year), even though we haven't claimed anything for 5 years. When I queried it they were unable to justify it. Feel stuck as we have a lifetime policy so won't be covered if we move elsewhere. Shocking!”

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Posted 11 months ago

Animal Friends is rated 1.6 based on 582 reviews