Animal Friends Reviews

Name: Animal Friends
Rating: 1.64

1.6 Rating 582 Reviews

15 %

of reviewers recommend Animal Friends

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1.6

Based on 582 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've read the poor reviews on here and I am sorry for the negative experiences. My own experience is different, our boy, George, an eleven year old Bichon Frisé, snapped a cruciate ligament earlier this year, we were devastated when we were told the cost of putting him right and frankly didn't know how we were going to mend him. Although there was considerable cost to us the insurance paid 80% of the bill, the vets were brilliant liaising directly with the insurance via their portal and left us to concentrate on George and not worry about dealing with admin issues. I have given 3 stars, I would have given more but there was an issue which irritated me. and that was was the fact that in eleven years we had never claimed, but because George is getting older, they load the payments, hence my contribution of over £1000. George is obviously worth every penny but I did feel that we were being penalized because of his age.”

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Posted 8 months ago

“Was with you for over 11 years with my two cats. Never made a claim when my first cat had to be put down. I paid the whole bill. Then my second cat due to age had to be put down. Treatment and euthanasia bill was very expensive. By the time l paid excess and twenty percent of treatment l had £40 or so back. Loyalty doesn't pay.”

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Posted 9 months ago

“Keep well away you pay but when it’s time for them to pay they find any excuses not to”

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Posted 9 months ago

“They sent me an email saying it was time to renew. Logging on to my account as advised there were no policies found.....I still have over three weeks left before the renewal date! Looking deeper into the site I found the word "cancelled" by my current policy. What??? Having previously emailed them over two weeks ago and had no response I tried to ring them for an explanation, but after listening to irritating music for over 7 minutes I gave up. Working from home, I guess. So it seems my dog was not even covered after I paid last year's premium. Don't touch them! Crooks.”

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Posted 9 months ago

“We were paying £39 a month for our dog during 2023 to 2024, double the price for the previous year and for renewing for the 2024 to 2025 year they want £85!!!!!!!!!! Greedy. Have cancelled the policy renewal. Very sad.”

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Posted 10 months ago

“We recently lost our beautiful Staffie Mia and all I can say is that we had no hassle whatsoever in claiming or Animal Friends settling the bill at the vets they made it easy for us at a really difficult time all I can say is Thankyou”

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Posted 10 months ago

“Would give zero stars if I could, recently lost my beloved dog and declined my claim 1st time claiming as well, happy to take your money every month but when you need help they don't want to know I would avoid using this company.”

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Posted 10 months ago

“Avoid like the plague paid for 3 years, constantly upping the premium, when cat was run over they would not pay a % as they said i had agreed like a car it was worth nothing, I had sent them the cost of cat and on every renewal, they said i had put zero value, i sent them the proof of cost, this has took 3 months after keep asking for proof and i kept sending, Do not use them unless you are very precise in your dealings”

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Posted 10 months ago

“My dog had a emergency operation the Vet claimed directly because she was not spat Animal Friends declined to pay I paid for years in never claimed anything not even told me it was declined, this insurance is a rip off and I cannot this insurer Animal Friends are not animal friendly. Don't use them should advertise on TV.”

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Posted 10 months ago

“Animal Friends has insured my Goldendoodle since she was a puppy. We opted for Animal Friends because of their founding ethos about contributing to charities and the fact that AF had a 25-year track record offering affordable pet insurance coverage with exceptional customer service. However, in May, when my premium was up for renewal, AF raised it from £43.75 to £91.87, an increase of nearly 110%. What’s more, the only notification of such a massive rise was an email. Our original premium when we joined in 2020 was £24.60 — the new fee is a 248% increase. My dog was diagnosed with an irregular heartbeat two years ago, and the premium rose last year, as I expected. But this year's rise smacks of profiteering.”

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Posted 10 months ago

“Avoid. Cowboys. Never knowingly pay a claim. Should loose their licence.”

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Posted 10 months ago

“Recently received renewal for our cat. Insurance has doubled (to over £1400 a year), even though we haven't claimed anything for 5 years. When I queried it they were unable to justify it. Feel stuck as we have a lifetime policy so won't be covered if we move elsewhere. Shocking!”

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Posted 10 months ago

“Efficient, pay quickly, Rufus has an allergy and has to take a tablet every day, insurance does go up every year but not too much so far very happy!”

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Posted 10 months ago

“We have insured our pets with Animal Friends for years now and their service has been wonderful. Their new Pawtal system makes resolving claims very simple. Just pay the excess of £99 to the vet, and all claimable illnesses or accidents will be paid for direct to the vet without the owner's outlay upfront.”

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Posted 10 months ago

“Get the money into my bank within 5 days of a claim that is exactly what you want”

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Posted 10 months ago

“Made life so much easier by a non fuss action looking after our cat. Last thing you want when dealing with a problem are hiccups , excellent company to deal with”

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Posted 10 months ago

“Up my premiums from £45 to £106 making my annual payments more than the £1000 my dogs insured for, when I complained they didn't see this as a problem. Wouldn't touch them again”

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Posted 11 months ago

“Just received my new quote , it's gone up over £60 a month taking it to £107 , yearly payments being £1280 , my dogs only insured for £1000 , then they take of the excess, when I phoned to cancel they didn't understand why , they're a joke dont touch them”

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Posted 11 months ago

“lost my dog on the 1st of June she got put to sleep rejected my claime I thought are you messing just lost my dog how can this been It says in black and white up to £500 now I'm not expecting all of that but definitely some back £680 ...plus a week before out of the blue insurance going from £32 to £100 month been paying insurance from 10 weeks old never though on the death of my dog the insurance would let me down vets rip off and insurance rip off too greedy people in my appinion don't care about animals 🙏 rip molly”

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Posted 11 months ago

“Come renewal price went up from £12.86 to £17.48 per month - way over inflation rate. And to make it worse they had removed the cover for pre-existing conditions - "Previously, we could start covering some pre-existing conditions if your pet hadn't needed or been recommended to have treatment within 24 months of your policy start date. We have removed this 24-month period for pre-existing conditions, meaning that pre-existing conditions will not be covered by your policy."”

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Posted 11 months ago

Animal Friends is rated 1.6 based on 582 reviews