AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.39

2.4 Rating 1,076 Reviews

35 %

of reviewers recommend AXA Insurance

Company Reviews

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2.4

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 20th June 2025

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When trying to contact them regarding a claim that was in process it took over one hour to speak to someone on the phone and the next day it took 1 hour 10 minuets to talk to someone who then said I was in the wrong department and was in the right place at the beginning. Useless”

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Posted 8 years ago

“I've had a bump with my car 3 weeks ago i called the claims department straightaway to inform them. I'am now still waiting for someone to get back to me about repairs etc i've tried to call them myself but can never get through, they close at 5pm i tried calling them at 8am waiting 10 mins in a queue then i couldn't wait any longer. Never ever have i known an insurance company like this its ridiculous I strongly advise no-one to insure with them, if you have a bump your stuck!!!”

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Posted 8 years ago

“My car was crashed while parked in front of my hose. Axa takes forever to answer calls, very unprofessional customer service, it takes at least 40 minutes to get through to an advisor no matter what time I call. They hire a thrird party to deal with their out of hour calls which is so disappointing because the third party is not able to do anthing. Overall happy to leave Axa, my car was written off as no fault of my own but Axa still charged cancellation fee for the insurance. Unbelievable.”

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Posted 8 years ago

“Victim of an accident which happened in February 2017, it is now April and still not sorted. They unashamedly undervalued my car as a write-off and are basically forcing me to accept. I don't want to write off my car. I'm very disappointed so far with Axa I paid more to be with them because I thought they were the best company, But instead I feel bullied by them, they dont care about us the customer, they only care about looking after their own interest. Also to add, they don't bother contacting you for anything, you have to do all the work. I have sent so many emails, made so many phone calls and been on hold for so many hours. Very disappointing insurance company, if I had known, i would have saved my money and gone somewhere cheaper. My case is still ongoing, I will update my review once case is closed.”

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Posted 8 years ago

“Took our home insurance with them at a very keen price via a price comparison site but on renewal the premium was hiked up by 33% despite no claim on the policy. By the time I realised it was outside the cancellation period.”

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Posted 8 years ago

“Very easy to create a travel policy with them. BUT when I needed to claim because I missed my plane they were not helpful for me to pursue my claim for compensation. Its only a small claim but they make it SO DIFFICULT and long winded with lots of obstacles that most people will give up the fight! BEWARE that many insurers are backed by this company (including M&S insurance), so check each policy small print first. DONT BUY FROM THESE PEOPLE.”

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Posted 8 years ago

“Very disappointed with axa put in a claim on Oct after sm1 went into back of me and my car was due to go in April to get fixed. For Such a big company they are so slow and very unhelpful wld never recommend them.”

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Posted 8 years ago

“The worst service ever !! Still awaiting payment of a claim that has been accepted 3 months after the initial claim. Incompetent, unhelpful, lack of accountability.”

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Posted 8 years ago

“Possibly the worst customer service ever, the claim was 10th January 20017, so far nothing has happened at all,there was a couple of hysterical; calls from them to confirm there was no injuries at all, then nothing ! I have been on the phone 20 minutes and still could not get through, do not insure with these people !”

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Posted 8 years ago

“Very bad experience. a guy from this company called me being very rude and almost shouting saying that my claim will be rejected because I have unrelated damages to my car and he accused me that I am a liar (different expressions)”

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Posted 8 years ago

“Part of Swiftcover group worst after sale company ever ,they never answer the phone last time I tried I gave up after 80 minutes”

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Posted 8 years ago

“Involved in an accident one afternoon last week which wasn't my fault - spent 2 hours trying to report it during working hours. Eventually it was answered by an out of hours company who took all the details and said I would be called on Monday morning. No call came on Monday or Tuesday morning. Called back and spent another 30 mins on hold. Eventually someone answered, asked me to confirm date of accident and then put me on hold for another 15 mins. Upon answering that call the person refused to talk to me as I was the named driver not policy holder. I put them on hold to get the policy holder and returned to find they had hung up! Another 20 min wait to get through again and finally a helpful man took my details. In the meantime Hastings Direct had contacted me 3 times to intervene as the other party had admitted liability. Called them and it was answered immediately and they were helpful. Let's hope the repair through them proceeds as smoothly - Won't be using AXA again.”

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Posted 8 years ago

“Absolutely awful insurance company. I was in a collision with one of their policy holders in december 2016. I have spent the past 2 weeks being placed on hold and passed around different teams and nobody could help me. My insurance company have contacted them several times and still nothing off them. I spent 2 and a half hours on hold and still didn't get to speak to an actual person. Absolutely disgusting customer service, I pray that nobody's vehicle is hit by someone whom is with these as they still haven't even contacted the man who drove into the back of my vehicle, 4 months on.”

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Posted 8 years ago

“Useless company with very poor customer service.”

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Posted 8 years ago

“AXA needs to revise their strategy, it seems to be upside down! I have been with the insurance company for almost a year but i will not be renewing to the 2nd year. Why would I want to go from paying £155 to £289 per month when I did not even claim? Meaning that, what AXA is rewarding me for being a careful driver is pretty much double what I was paying? I feel offended that they are still sending me reminder emails.”

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Posted 8 years ago

“I used them to insure my household move from Dubai to Europe (NL), filed a claim when my car was damaged (they walked on the hood!) and repainted. They accepted the claim, but its been 5 weeks since they told me to get the claim paid out. Always the same feedback : "we'll ask our accounts department". They never follow up and I have to contact them again. Do not use them, you will get needless frustration and stress from this company. Also the moving company ISS WW movers who happily sell you this insurance are useless in resolving the insurance part. By the feedback they give, I can see they deal with it regularly and routine based feedback. Be wary to use either of these companies.”

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Posted 8 years ago

“Been on hold for 45 minutes. Unacceptable.”

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Posted 8 years ago

“Just a jock. Got NCD for 3 years, this year 4 years. No accident or anything els, from 100 pounds monthly go up to 135.44. WTF. This how rip the people off. Put price up to find new insurance company that you not get claims (hope you understand). Every year is same shit💩. I will cancel my 3 car insurance, home insurance and business insurances. And will talk to my parents as well to find other insurances company. If you want get AXA insurances think twice. Call them and have look how is customer service (not helping at all) look review on net ( not that good) unfortunately I have look after got insurance. We have hope big company, good service but is flop.😡😡😡😡😡”

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Posted 8 years ago

“They actually don't deserve a single star. Every excuse not to pay out on a genuine claim. Total scam. Don't use them”

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Posted 8 years ago

“Notified them of an accident where another person rear ended my vehicle, they logged it as a non fault claim, my insurance renewal has gone up! AXA didn't even make a phone call regarding the event. Spent 2 hrs on phone to have it changed to notification and after being assured its changed, it still isn't. Why after the third parties insurers dealt with claim start to finish ahs my insurance gone up? Why after holding and being transferred all morning, and assured the correct notification was put on system, its not! Renewal is cheaper if I start a new quotation with AXA by £130!!!!! Pathetic customer service 4 Policies with AXA, been here many years and this is the reward for customer loyalty.”

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Posted 8 years ago

AXA Insurance is rated 2.4 based on 1,076 reviews