Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“carrot is an amazing insurance, I would definitely recommend. Never had any problems and feel very confident driving knowing I can check my score afterwards. Getting Rewards with driving good is fantastic.”

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Posted 9 years ago

“Love the driving score dashboard Simple and easy! The rewards are also amazing! Really makes you try your best on every drive to keep your reward high! Only down fall is the long ringing times and queues! I can never get through!”

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Posted 9 years ago

“Worst insurance company having the worst experience!!! Black box sending wrong information all the time!! Haven't even received my reward yet!! Don't go with the company gives you a lot of headache!!”

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Posted 9 years ago

“really helpful and they want to make sure you are safe as possible on the road. they offerd me a driving course to attend and there rewards work really well and the app is really helpful”

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Posted 9 years ago

“very good, only problem is the miles... i'm running out already :( only have 1000 left after 3 months of driving...”

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Posted 9 years ago

“Carrot Insurance is very good insurance and cheaper than all of the others I previously searched for. The rewards are also a very good incentive to drive well, also you don't lose points too easily, you'd have to drive quite bad to get a low score. The one reason it is 4 star and not 5 star, is the measuring of usage for the points e.g. it lowers the score for driving multiple times within a short period of time, but also Carrot advertised "no curfews", however when I drove later than 11pm my usage score went low for that drive. They are advertising no curfews, but penalised me for this.”

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Posted 9 years ago

“Only a quick call away if you need assistance, the app is great for keeping up to date with your personal driving scores. 10/10 carrot !”

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Posted 9 years ago

“The people who work for Carrot insurance are friendly patient understanding and have always helped me out when I either had a question or when I had to send details of drivers license etc by email”

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Posted 9 years ago

“The gentleman that dealt with our application was very pleasant and helpful. However since then it has been difficult to get in touch with Carrot. Long queues to speak to someone meanwhile my phone bill mounts up. What I wanted to know was the password we gave on application (forgotten it).... I would be very grateful if this was e mailed to this address. My son would like to access the app so he can track his driving skills PLEASE!!”

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Posted 9 years ago

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Posted 9 years ago

“Great company, great rewards, and the app is great to keep track of what your driving score is like and what bonuses you are gaining from better driving”

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Posted 9 years ago

“I've had no problems with this insurance company and they were excellent and prompt when replying to queries through email. I love the app where you can track your driving! Overall I'm really happy!”

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Posted 9 years ago

“Overall I am happy with the insurance, I haven't had to make any claims so I can't comment on customer service. However when I had to change cars due to my first one not being safe to drive, I upgraded to a slightly newer car which is obviously a lot safer. I was disappointed that the price increased so much! Also the "Admin costs" of changing the car are way too high. £150 is a lot considering my monthly cost of the insurance increased.”

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Posted 9 years ago

“I'm 18, wasn't sure about how insurance worked, wasn't too fond of the idea of having a black box, but I must say, Carrot's iBox insurance is actually very good. I didn't know much about insurance and how it works and so when I had a question i'd give them a call (and always be waiting no more than 5 minutes) and my question would be answered very politely ( even though my questions were sometimes stupid, the customer service advisos were always very helpful and never condescending).”

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Posted 9 years ago

“I am 18 and a first driver. Was very happy choosing carrot insurance as the black box encourages me to drive safe in order to keep others safe. Would recommend to all first drivers out there!”

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Posted 9 years ago

“Great company and the black box is going very well so far! For a first car im happy I insuranced with these guys, low price.”

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Posted 9 years ago

“I love the fact that I have insured with this company. Being able to keep others safe and myself is very important and this company helps customers achieve this. Just brilliant!”

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Posted 9 years ago

“So far so good, I haven't had any issues with carrot, they are easy to contact and very helpful. Love how I can keep tract of my driving score! Would definately recommend!”

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Posted 9 years ago

“Easy company to deal with very efficient, loving the cash back!”

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Posted 9 years ago

“I haven't needed to get in contact with carrot for any reason then to get my master card and I was very happy with their service”

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Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews