Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For a first time driver you cant really go wrong with Carrot. They gave me the best insurance price by at least 200-300 pounds compared to other insurers'. They constantly analyse hour driving style, and let you know how you could improve. Thus saving you even more money!”

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Posted 9 years ago

“The only reason they get an extra star because it is really good for value but that is about it. Customer service takes ridiculously long to get through to. So many petty rules and undisclosed information. Its a case of the cheap price definitely affects the quality of support provided.”

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Posted 9 years ago

“It's a high price considering but the app is great to keep track of your driving. The only issue is getting hold of them to talk to and speed and smoothness is also a big deal they score you very low even for first time drivers which is unfair.”

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Posted 9 years ago

“The setting up and box installation was great but after that, you just cannot get a response to your queries. The box is quite inaccurate and states it's being driven when it's not. The score goes down quite a lot with usage but the score doesn't tie in with how the policy states it works - therefore your score is affected incorrectly”

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Posted 9 years ago

“Already paying ridiculous money a month and still always being charged with unnecessary premium fees. When I call up I'm on hold for 30minutes minimum. Just happy to be driving.”

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Posted 9 years ago

“Fjsjsns dehsbd”

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Posted 9 years ago

“Carrot is a good insurer for a young driver, the rewards program is a good incentive to make drivers drive more considerate and carefully; however the black box system is a bit vague on the iOS app and can seem flawed on some occasions, the phone line isn't a 24hour service and you need to prepared to wait at least 20 minutes in order to get to customer service, the customer service is sloppy at times and in general the services carrot provide are great but some reform is needed.”

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Posted 9 years ago

“Great award scheme, not had any problems so far! App is easy to use and very usefully for seeing how I'm driving! Highly recommend Carrot!”

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Posted 9 years ago

“Carrot insurance is generally good, however i'm fed up of getting hit with a poor score on usage no matter what time I drive. Other than this it is great even if i did receive my rewards card 2 months late!!”

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Posted 9 years ago

“It was easy to get on the insurance but because it requires the black box fitting this took ages! Then when I was about to secure a place I then get told my insurance will be cancelled. I come on holiday for 2 months and as soon as I get here your asking me to provide my drivers license even though when the man came for the black box fitting, he said don't worry about sending it in because he will do it. Instead of calling you up to chat about it, they will just threaten you by saying we are cancelling your insurance. You then send these documents off and you don't get any confirmation email no matter how many times you say have you got my details now?! Stupid”

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Posted 9 years ago

“No issues with the company so far. Prompt replies to any queries and the cash rewards are great!”

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Posted 9 years ago

“Cheap, easy, helpful”

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Posted 9 years ago

“very poor insurance. i wouldn't even give it 1 star. they take to long to answer the phone and there not helpful at all. Do not choose carrot. You will be wasting your money i promise you.”

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Posted 9 years ago

“When I took out my policy I thought it was they were great ! Totally understand why people think their great ! I recommended them to lots of my friends ! I now know BiG mistake soon as you need them for anything ! Forget it ! I been told they will call back ! i waited few times ! Only to find out today they phone system not allowed out calls !! Wow !! Rearly !! Or just another excuse !! Customer service worst ever call them see how long you wait ! Just to ask a question i garantee no answer to the question ! It's like talking to a robot ! With no common sense ! Sales line great take the money ! Then just read policy very carefully before you except ! Would be my advise”

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Posted 9 years ago

“Before you take out a policy make a call to their customer service 03333551725 and select option 2 as existing customer See how long you are prepared to wait ? To be answered ! Don't worry you will have plenty of time to think about this once your in queue !!!”

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Posted 9 years ago

“Well I've had no problems with Carrot Insurance, I recieved my first rewards quarter on time and recieved my carrot card soon after, the only bad thing about it is I would say the Usage part of the driving score is too harsh, my driving is 10/10, smoothness is 10/10 then my usage is like 4.24/10 as I've been driving during rushhour and it affects my score quite a lot, doesn't seem very fair but other than that its great”

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Posted 9 years ago

“Veri happy”

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Posted 9 years ago

“I insured my daughter in Dec 15 ,2015, constantly says she's out driving even though the car was parked outside , as for the carrot card !! Still waiting, sent emails still no reply”

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Posted 9 years ago

“Awful. Avoid completely. I chose this company as a young driver myself I found the best deal to be with carrot. What a huge mistake that was. I would not recommend anyone. They find any way to get money out of you. First of all the installation of my black box was around Christmas time and there was lack of spaces so this meant that I was outside my time limit and my policy would be cancelled. I phoned carrot about extra time and was passed on the the installers of the device the company who fit explained that I could have extra time and arranged a date however they explained that it should've been carrot who called and not myself. Customer service at carrot do not have any knowledge anytime I was calling I would be put on hold in order for them to ask someone a question. I was insured on my old car then upgraded to another and was charged £400 for this. Then the limitation of miles?!! I was not aware that when my policy started I would only be limited to 8000 miles in a year. It wasn't until I received a notice of cancellation email informing me if I didn't purchase "top up miles" then my insurance would be cancelled! To be able to send this email to a young person is horrific they do not know the panic that I faced. Not only have I received this email just the once it will not be 3 times. The price they pay for these "top up miles" is horrific at minimum for 1000 extra top up miles is around £90 they charge an admin fee of around £50. Oh and don't even think about getting through to them if you only have 10 minutes to spare customer service queue is almost an hour long each time you call. Aiming at young drivers is a way for them to get customers. I honesty cannot say a good words about this company. By having a "reward scheme" is only a measly way to attract customers when in reality you will end up having to put more money back in to the company than first quoted. I feel sorry for anyone who has been sucked in by carrot. DO NOT USE. MONEY GRABING.”

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Posted 9 years ago

“AVOID AVOID AVOID !!!!!!!!!!!! The Dashboard facility is an excellent idea for concerning parents. But that's where it stops. Customer Service is a shambles. Be warned up to 1 hour waiting times. Carefully check dashboard data. Black Box gives incorrect data.(problems with the ignition not turning off to record correct journey time and mileage) Had my sons Black Box checked 3 times now. Countless times chasing different departments. Now taking legal action for a comedy of errors over a 14 month period. YOU'VE BEEN WARNED”

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Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews