Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever. The scores I get from every trip are never correct. Gave me speed warnings for no reason (I'm on my last warning) and when I ring them they won't have none of it. They lower your score when it comes to get cash back even if your a perfect driver then the score shoots back up again once you've had your cash back. Do not go with this insurance they just mess you about.”

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Posted 9 years ago

“customer service has got to be the WORST ever , can never get through . but if you ring ther renew number it goes straight through funny that because once they have your money theey are not interested they are s_ _ t”

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Posted 9 years ago

“Absolutely shocking company. Keep finding ways to get more money out of you and when you finally get to speak to someone after being on hold for 30 mins they are so unhelpful. Avoid at all costs. You will regret it if you buy a policy”

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Posted 9 years ago

“The customer service is utterly appalling, It takes 45minutes to get through to anyone at any time during the day. The staff are all clueless and are happy to try and take any extra bit of money out of you at any given opportunity. If you can avoid them please do. Just take a look at the reviews they aren't all wrong. PLEASE PLEASE AVOID”

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Posted 9 years ago

“The only good thing about this insurance company is the rewards card and it's a good way to check driving. However this company has disappointed me massively because the scores do not make sense. For example I done a 6 minute journey in the afternoon and the usage was so low and then I done a 2 hour journey on the motorway and my usage was average. I am also getting very low scores for my speed, even though I am sticking to the speed limit. This could be very damaging because if it happens frequently, drivers could risk their licence being taken away from them. Also customer service is terrible and you have to wait ages on the phone to speak to somebody. Do not get this insurance, it is a fix in my opinion.. I will not be getting insurance from this company ever again.”

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Posted 9 years ago

“Literally the worst customer service of any company I've ever dealt with. Expect 30 minute + waiting times on the phone as a minimum, and constant contradictions from different members of their team. Being told to hold one moment whilst you're transferred to the right department, waiting 15 minutes and then being hung up on is also common. The last thing you want when dealing with claims, renewals and finances is a company this poor.”

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Posted 9 years ago

“Very average company carrot card is good but too ages to come though but not a bad company the app is useful”

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Posted 9 years ago

“Simplicity”

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Posted 9 years ago

“Carrot is an awful insurance company. They wanted me to send them my driving license details within 7 days which is did as I have e-mails to prove it. I have just found out they cancelled my insurance a WEEK ago. They could have got my license taken off me if it wasn't careful. They don't respond and need to sort it out, but of course they are just selfish and want more money!! Fuming in a understatement.”

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Posted 9 years ago

“Carrott is a great insurance company to go with ,expecially if your a new driver.It was quick and easy to apply for and i didnt have any problems atall.They dont increase the amount of your insurance they are simply based on rewards.They reward you fir driving good which i think is a really good ideal to help your driving stay good.I would highly recommend this insurance company.”

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Posted 9 years ago

“Nice friendly service, but hold time is far to long and when I got my box installed there was no communication on when they would be with me even though they said I would get a a text the day before. Also it was confusing when they left me a voicemail saying that they needed to talk to me and when I rang back after half an hour on hold they said that they said they didn't need me”

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Posted 9 years ago

“I couldn't even rate this company 1 star. Waiting time to get hold of them is horrendous . No communication from them about anything. My box stopped working after a while and everyday my score was the same. They tried to charge me a ridiculous amount to add miles on based on the broken box score. Luckily they over writ this to get it down for me. I was then expecting a call to get my box looked at, never got the call!! Changed my address and was charged a £35 admin fee. Stick to the company names we all know!!!”

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Posted 9 years ago

“Love the iBox idea and keeping track of howhat i drive!!”

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Posted 9 years ago

“a very good company, i am a new qualified driver and this was the best option for me i strongly advice any young new driver to have a good of being a carrot insurance costumer.”

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Posted 9 years ago

“Dreadful company, attractive to young drivers with their cheaper than other companies policy, but beware if you make any changes during your policy be prepared for the costs involved. We moved house within the same postcode area and its considered low risk (Cat A) and my sons monthly payment went from 141 pounds a month up to 280. He also had to purchase more miles which then sent it up to 376 a month. To date we have had no communication from the company of the amendments to his policy, so purely based on what the girl on the end of the phone said and nothing to back up the changes, they have just taken 376 out of my sons account. Telematics box seems to work when it wants to, driving scores make no sense at all i.e same journey one day can score a 10 and the next day can be a 4 even if driving style is the same and No sign of the promised reward card. He has been waiting since January for that. As a parent I am absolutely fuming not many 18 year olds can pay near enough 400 a month for insurance. The initial premium of 1500 pounds is now going to cost him just under 4000 when the policy finishes! Call them and you are just on hold for a lifetime and the service is equally poor. Choose wisely as you only get what you pay for”

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Posted 9 years ago

“It's very easy and I love that you have an app that users can use to keep track on our driving status.”

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Posted 9 years ago

“Had a dashboard on feedback of my driving also told me how I can improve on it.”

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Posted 9 years ago

“Absolutely disgusting, tried so many times to speak to their customer services and they never answered. I been trying for two days now!!!! avoid if can because email and contact centre is awful.”

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Posted 9 years ago

“Customer service for existing customers is beyond poor! They don't answer the call or emails. Tried 30 times to contact them as I had changed my car to no avail.”

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Posted 9 years ago

“cheap for my first car ,love the app can see how im doing, very friendly”

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Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews