Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a bad service.. been calling every day for the past few weeks and they always keep in on hold for 30+ min . I asked for my money back on my black box removal because I don’t need it anymore because I had an accident with my car and other insurance company written it off so what is the point to remove it .. I asked last week if they can help me and give my money back so a guy named Patrick or something like this told me that he is gonna call me back on next day .. and guess what they never called me. I tried to call again today but I don’t have that much time to be on hold for soooo long .. so disappointed with this company.. paid over 2k for insurance and that is what I received back ..”

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Posted 6 years ago

“It’s a con”

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Posted 6 years ago

“Carrot insurance isn't given enough credit. Seems to be so many bad reviews, if you give your insurance chance to kick in and speak to them with any problems they are happy to help and resolve any problems! 5 stars from me carrot. Reasonably priced, polite, honest, responsive via Twitter. Would recommend to friends/family. Many thanks! Alice”

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Posted 6 years ago

“I purchased a years worth of insurance from this company costing £2300 I waited two weeks before having my blackbox installed and upon receiving it I realised their telematics are unfair and stressful I decided to cancel and was hit with a £900 loss from my refund for using their insurance for one month I would not recommend this company to anyone and actually advise you stay away from them... to top it off it’ll take between 45 minutes to a hour and a half to get through to ANYBODY at this company”

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Posted 6 years ago

“I don't even want to give them 1 star! .. awful company.. they cancelled my policy, no emails no warning or anything.. they cancelled because my pics hadn't up loaded properly than Charge me 200 quid for it. Customer service is appalling nearly 3 hours on hold get threw to some one I say how long I've been on hold for he says " oh no" and hangs up!.. please please please do not waste your time and money in this company they will be bankrupt soon enough .. all of there customers are leaving and they don't see a problem!! They are laughable.”

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Posted 6 years ago

“Please avoid, this company is not worth saving the extra penny's for. After being on hold for more than 45 mins, I finally got through to someone. the Orange box has been faulty for a couple of days and I have tried to rectify this issue myself as they have been no help at all. After finally getting through after 3 attempts I was told that this is an error on my end with the app and for me to cancel would be a charge of £75. Luckily I am within my 2 weeks otherwise a percentage of my quote would've been added to this cost for their faulty equipment.”

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Posted 6 years ago

“Absolutely terrible service. I have emailed several times about an enquiry, in which I have not received a reply yet. Every time I call, I am out on hold for over half an hour. I have also waited nearly an hour online to be connected to an operator and have still not got my query sorted.”

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Posted 6 years ago

“The customer service of this comapny is absolutely appalling!! You are on hold for well over 30-40 minutes before you get through to someone. Sticking to the speed limits and being careful at all times yet my new driver app is giving me negative scores. Emailed me this morning to cancel my policy with no warning email or phone call what so ever. Would not recommend this insurance company at all!!”

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Posted 6 years ago

“Please avoid this company at all costs! The black box is DIRE, you can not get through to them on the phone, live web chat gives you a scripted answer. They promise to reward good driving and due to the black box deciding that 3 journeys in a day is bad or too much useage you loose points and therefore promised rewards, you drive on a motorway and they mark your speed down because anything over 50mph is deemed to be speeding .... I could go on, but simply just don't pay a little more and go elsewhere I wish I had”

Helpful Report

Posted 6 years ago

“Don’t go with this company!!! On the first day of the policy I was unable to log in to the app so I rang up, after 40 minutes of being on hold a woman finally picked up the phone.. and then put it down!!! So I was back in the que. finally got through to someone and sorted out logging into the app. The next problem I had was uploading the photos they require. Again, had to ring up, 30/40 mins waiting on hold. Step by step a man explained to me how to upload a certain photo I was having difficulty with, whilst on the phone to him I did it and it was accepted by the app. 5 weeks in to my policy everything is going fine, I even received treats through my app! All of I sudden I receive an email saying my policy had been cancelled!!!! Due to failure of correctly uploading photos. Got on the phone to enquire, spoken to a young woman who couldn’t tell me much, other than it had definitely been cancelled leaving me with no insurance. Later the women then told me I owe them £150 as a cancellation fee, even though it wasn’t me who cancelled the policy. Later on this day I applied for a new insurance company, and having my insurance rise a hefty amount due due to a cancellation of insurance on my account through no fault of my own!!!”

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Posted 6 years ago

“Appaualing customer service. Left on hold for long periods of time. I cancelled my insurance and i have been charged £900 for the 2 months using the policy after they threatened to cancel my policy. I have now been waiting 2 weeks for a refund into my account and i have been in contact regularly for my refund and still nothing recieved. This is causing a big inconvenience to my life as this money was to purchase my next policy. I would higly recommend avoiding this company.”

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Posted 6 years ago

“Awful expierience from start to finish, claimed 3 of the “amazing rewards” and never saw anything, almost impossible to set up named driver accounts with absolutely zero help from the customer service team. Even one star is being genourous!”

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Posted 6 years ago

“I have just set up my insurance with carrot and I have never had such horrible customer service. It has took me half an hour and fourty five minutes to get through on the phone. No one is replying to my live chats. I've not had one response to the multiple emails I have sent. I have not been sent any information to log into my dashboard to see my scores, when reading how to do it, it is saying all of my details are wrong.”

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Posted 6 years ago

“If I could give Zero stars then I would’ve but they were awful, I wouldn’t recommend them at all and would advise you go elsewhere. I spent so long on hold every time I called, I was told so many different things, one of the people I spoke to made me out to be a liar, the RS company contacted me daily before my policy even started, conned out of £269 for less than a month of insurance. USELESS!!!!”

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Posted 6 years ago

“Absolutely appalled with the customer service I have received from colleagues today. My insurance has been cancelled even though I have done, several times, what I was asked to do. I have received no help from anyone after being on hold for 30 minutes this afternoon. I was warned by many people not to go with the insurance company due to different reasons, which I stupidly ignored and now have to deal with the consequences even though I have uploaded everything I was asked to do numerous times. DO NOT INSURE YOUR CAR WITH THIS COMPANY!!”

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Posted 6 years ago

“Avoid at all costs, i cant cancel my policy because i have ran out of minutes on my phone and they wont cancel via email. that was after waiting 10 days for them to respond to my emails. its always taken over an hour on hold to get trough to them and there admin charges are ridiculous. £150 every time you change your car.”

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Posted 6 years ago

“Avoid at all costs. Your insurance will get cancelled like mine with your money lost. Customer service is terrible, always on hold for hours and hours. Avoid at all costs”

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Posted 6 years ago

“Awful customer service, awful experience. The app has been nothing but faulty. At first I thought it was the wingman. Had a new one sent out and then it worked for two weeks. Nothing but problems since. Doesn't track journeys, issues after issues. Problems with documents and wrong email addresses. I'm only 6 weeks in. It's going to be a very long year”

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Posted 6 years ago

“cancellation”

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Posted 6 years ago

“No problems at all however it does take a long time to get through to carrot insurance so to ring them for a query I wait a very long time but then I use Twitter to get hold of them separately which is useful.”

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Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews