Carrot Insurance Reviews

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was good to me when my dad passed away with my insurance”

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Posted 6 years ago

“Cheapest insurance by far, but a nightmare to get hold of through the phone”

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Posted 6 years ago

“A good cheap insurance but hard to get hold of on the phone.”

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Posted 6 years ago

“Takes ages to get through to them on the phone and the better driver app doesnt work most of the time, proper cheap insurance tho 👌”

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Posted 6 years ago

“I had to do a claim and all of the staff via customer service on the phone was really helpful. I received gifts from good driving every week which was a plus for me. I received things like gift voucher for Amazon, costa coffee and halfords...all of which i use all the time anyways.”

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Posted 6 years ago

“Within 24 hours of buying my policy online, my dad (who is on my insurance as a named driver) told me he’d received a speeding fine in the previous 12 months. As I live away from home I hadn’t been aware of this earlier but as I’d arranged my policy well in advance of my renewal date (meaning the policy hadn’t even started yet), I hoped it would be quick and simple to update Carrot with his new information and pay a small additional premium. Getting through to Carrot is ridiculously slow - you’re stuck in a queue for ages no matter what time of day you call (& at god knows what cost!). The online contact/email is pointless as they don’t reply for days, if at all. The additional amount they wanted to charge was extortionate so I instead asked them to take my dad off the policy. Their ‘admin fees’ are a complete rip off and they charged me £75 just to make this simple change to a policy that wasn’t even up & running yet!!! Their set up requirements are ridiculous e.g. having to provide everyone’s licence details via a request to the dvla. I can only hope I don’t need to make a claim and will NOT be using them next year.”

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Posted 6 years ago

“Rang customer service and they were very understanding and helped in the best way they could. Very friendly service. Very good price insurance and quick delivery of the wingman device.”

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Posted 6 years ago

“Firstly to get into contact with the company is such a lengthy and tedious ordeal. The voice says the same sentence over and over, it takes way too long. Even to contact them via social media can take up to a week or so. The black box expectations are not realistic. What so ever and can cause you quite a bit of stress if you are aiming for a good score. The cost of adding extra miles to your policy is ridiculous especially compared to other car insurers. I’ve also received emails that do not reply to me that state that I could have my policy cancelled if certain documents are not provided which again caused quite a bit of stress that was unnecessary.”

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Posted 6 years ago

“Customer service is just rubbish. They answer phone call after an hour of hold and rarely reply on social media. Their live chat and email looks like it's not working. I wish if i could give negative ratings as there is no option. i am giving 1.”

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Posted 6 years ago

“Great prices but if you ask a question be prepared for a long wait for the answer”

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Posted 6 years ago

“AVOID. AVOID AVOID If I could give a minus score I would. They cancelled my daughters policy after 2 months because she got 3 Red weeks. Never had such a bad experience. Constant threatening letters\emails. Needed copies of licences and No claims certificates and logins to DVLA to check all drivers points\convictions etc. I have never been asked for any of this before. Now awaiting a refund. Lets see how much they take off for admin on top of being 41% of annual charge for 2 months insurance. I have now gone back to a known insurance company and not been asked to produce any information.”

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Posted 6 years ago

“A very stressful and unpleasant experience My son took out a car insurance policy at the end of March 2019. On 30th March he broke a bone in his foot playing football and was unable to drive the car. I drove the car and parked the car on the driveway where it was parked for 3 weeks -( I was covered by my own car insurance). For the first week he received a minus score and received a cancellation notice. He tried to contact to ask why but had to hang up on 6 occasions as the hold time was well over 50 minutes. The next two weeks were amber scores and again he couldn't get in touch. During the next month he received two further cancellation notices demanding an additional £40 premium charge and £200 - Both were for slight inaccuracies in filling out the request for quotation. On the last occasions he has tried contacting to pay the additional premium but has not been able to speak to anyone after holding for over 50 minutes, He tried emailing and facebook contact and was told that apologies they were extremely busy and someone would be contacting him the next day to take payment. No contact. On one occasion when we managed to contact - prior to deciding to pay the additional £200 (after 60 minutes) we requested to speak to the cancellation team - we were put on hold again for a further 40 minutes at which time we had to hang up due to work requirements. With only two days left before the cancellation deadline we looked on line reviews and realised that there were many customers who had the same issues and read that customers who had their policies cancelled had suffered huge increase in premium when trying to find alternative providers. We tried to contact the cancellations line but after 60 minutes gave up. We have since taken out an alternative policy and have issued a cancellation notice by facebook and by email - currently with no response. I cannot understand why this company can achieve a three start rating given the appalling service that they provide. I read recently in a financial advice article that companies with bad reputations employ IT companies abroad to write false reviews to counter the poor reviews. If you look closely on trust pilot it is very easy to spot the non genuine review. This has been a very unpleasant experience with a heavy financial loss and looking at the reviews there are many people who have been cheated by this company. If anyone reading this has the same problem please can you write a review but share it with the pubic on facebook - Also please contact the financial Ombudsman and register your compaint.”

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Posted 6 years ago

“Best price for car insurance that I could find! The customer service is great, can’t doubt them. The app is brilliant and the treats you get for achieving a green week is great motivation.”

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Posted 6 years ago

“Terrible customer service, ridiculous policy requirements (e.g having your bluetooth on your phone turned on ALL the time), wingman will be glued to your car for eternity and Carrot will do nothing about it, they will suggest 'twisting it the right' or 'turning your heating on' neither of these or any other methods I have tried work. Extortionate cancellation fees. If I could give 0/5 I would.”

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Posted 6 years ago

“Very affordable and the black box installation was very quick and use full to access via the app”

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Posted 6 years ago

“Not to good my app never works properly I have tried to contact about it and they tell me the same thing but never seems to fix it. I have never been able to claim my vouchers rather, I am staying with carrot for another year but I will be in contact to try sort out my issue.”

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Posted 6 years ago

“I have had my car insurance with Carrot for almost one year now, I did have some issues using the Better Driver App initially however when I addressed these issues, their technical team were happy to go through different troubleshooting scenarios and fixed the problem for me. I always receive gift cards for driving well which is a great little added bonus, I will definitely be renewing my insurance with Carrot when it is due in July 2019!”

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Posted 6 years ago

“Had an incredibly bad car accident which caused my car to be a total loss... carrot insurance made it possible for me to get back on the roads in no time with the insurance quote being so affordable compared to your bigger insurance company’s... I have had no issues with this insurance company what so ever. Like every other business there is always going to be a wait to speak to someone on the phone. waiting on hold for over 30 minutes... that tells me they are very busy or dealing with someone in a worse situation than I’m in. Be patient!!!! Whenever I have spoken to someone on the phone whilst upset or frustrated they have always been understanding and helped as much as they can.”

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Posted 6 years ago

“Tried to speak to customer service to change the policy and left hanging for 45 minutes. Still haven't spoken to anybody”

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Posted 6 years ago

“Bunch of crooks!!!!! Cancelled my daughters insurance after 2 1/2 weeks without giving a reason. Called, spent over an hour on hold only to be told there was a problem with the bluetooth receiver (which is their product). My daughter complained that she didn't want a cancellation against her name and they said they would allow her to cancel it at a cost of £128.95!!!!!. Told her to cut her losses, can you imagine needing to contact in the case of an accident - no thanks! Will check independent reviews next time as the ones on the comparison sites were ok - probably fake. Shame on Aviva for underwriting them, will not use Aviva in protest too now. As most of the other people have said - avoid this insurer if you know whats good for you.”

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Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews