Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, very friendly”

Helpful Report

Posted 6 years ago

“Great insurance. Really good idea to have the wingman Bluetooth box it's really cute and easily accessible via the app. They’re also very helpful on the phone and offer a quick service.”

Helpful Report

Posted 6 years ago

“Difficult to get through to on the phone - on hold for 40 - 60 minutes. Their response times to emails can take up to 6 to 10 weeks. The Better Driver mobile app does not work well, which has led to cancellation threats on my insurance, not being my fault.”

Helpful Report

Posted 6 years ago

“Yes this company is cheap for insurance but terrible. They say you get free weekly gifts. I was apparently receiving a amazon giftcard by email (Never got it). Besides that i had to cancel my policy 14 days in and apparently i owe them money after paying £250! Dont insure with this conartist insurance.”

Helpful Report

Posted 6 years ago

“Good company cheap insurance best one of been with so far and Iv been consistent for 2 years now”

Helpful Report

Posted 6 years ago

“Doesn't answer emails, on hold for 45 minutes per time only to be left with questions unanswered and no justifiable help. Been lied to resulting in me paying £650 from a 3 year old insurance policy. Do not use. Useless company.”

Helpful Report

Posted 6 years ago

“If you want to sit on hold for 1hr every time you need to get in touch with customer service then this is the insurance company for you! If not I highly recommend you look elsewhere.”

Helpful Report

Posted 6 years ago

“Terrible insurance company to deal with. Complete bunch of charlatans. Expecting my son to continue paying for an insurance policy he no longer has. Blatant daylight robbery. You should be ashamed if yourselves. NEW CUSTOMERS BEWARE ******”

Helpful Report

Posted 6 years ago

“Have been trying to get hold of them for a month now via email and had no replies! The box doesn't work and isn't recording much journeys making it pointless! The only reason I signed up was because when you drive good you get high street vouchers but it's still not picking up my journeys! Have been with them for 3 months and they haven't been bothered to reply!!!”

Helpful Report

Posted 6 years ago

“Very easy app to use and self manageable”

Helpful Report

Posted 6 years ago

“Carrot not only supplies me with great cover but also rewards me for driving safely. Thanks carrot!”

Helpful Report

Posted 6 years ago

“They are very friendly and helpful, however the black box is annoying as heck and the scores can sometimes just fluctuate. The usage is something that hurts me a lot. You can’t make more than 7 journeys in a day or in a 24 hour rolling period otherwise your usage score is affected negatively. My scores for the past few months: speed:10 smoothness: 9-10 usage: -7 If it goes too low, they can void the policy. Just going and collecting my son from school is 4 journeys altogether (1 every-time you start the engine). I’d recommend only if you are not in need of the car more than 5 times a day (even small journeys count towards the total score).”

Helpful Report

Posted 6 years ago

“Customer service is disgusting. Can’t believe that it’s literally their job to be quick and efficient and answer within a reasonable time. But they can’t even do that. It’s as if there’s only 5 people working at once. When you do eventually get through on LiveChat, their responses are short and non informative, and then you’re just sat staring at your screen for the next 5 minutes waiting for them to reply. Really wish I didn’t choose my policy with them.”

Helpful Report

Posted 6 years ago

“Customer service is appalling. Rang this company 23 times over the space of 13 days, I was on hold for 45 mins each time. I emailed 6 times and even tried live chat on the website. The only way to get through to this company is to write a tweet to them. I cannot believe you charge £150 for admin fees, especially after being insured with Carrot for the past 2 years. I had members of staff ignoring my emails and not listening to when the best time was to ring me (work). I will not be insuring with this company for a third year.”

Helpful Report

Posted 6 years ago

“Quick and easy to deal with”

Helpful Report

Posted 6 years ago

“I recommend Carrot insurance they reassuranced me how to use the app and answered all my questions regarding the app. I often drop a text on facebook to them if I have any questions or concerns.”

Helpful Report

Posted 6 years ago

“Query sorted.”

Helpful Report

Posted 6 years ago

“They have been very helpful when needing to contact them using the live chat”

Helpful Report

Posted 6 years ago

“Fantastic customer service, polite and quick to respond.”

Helpful Report

Posted 6 years ago

“App is horrendous and buggy.”

Helpful Report

Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews