Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service”

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Posted 6 years ago

“Great insurance”

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Posted 6 years ago

“Exceptional services received. Would recommend Carrot insurance a million times over. 👍👍👍👍👍👍👍👍”

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Posted 6 years ago

“Carrot car insurance is a very easy insurance to understand and abide by! I’ve had a very pleasant experience with them, I started my insurance through phone call and the lady was very helpful and understanding of me, and made it simple to understand the policy! Yes customer service is a little hard to get hold of but the live chat is a very useful tool to be able to use if you need help ASAP. I would recommend carrot insurance to my friends as it’s cheap and easy to follow.”

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Posted 6 years ago

“Affordable insurance”

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Posted 6 years ago

“Service was okay when finally got through it took a while to get though and when I got through I got passed around quite a lot and nobody could seem to help me as I’ve had an accident recently however a few of the employees in the end were brilliant with helping me.”

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Posted 6 years ago

“Friendly and helpful staff! Have never had any problems!”

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Posted 6 years ago

“They are really difficult to actually get in contact with. Although the cheapest insurance for myself for my first year I would not recommend. Having the black box is fine just don’t think it is at all accurate. Still think for being 25 that my insurance being £1,500 for the year is quite expensive. Would have tried else where if I had of known how many issues I would have had with them. Also don’t think that there should be a curfew on the black box. And also the thing about taking breaks after an hour of driving is a bit ridiculous. Won’t be renewing with them next year.”

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Posted 6 years ago

“Amazing service, my black box was fitted instantly and paid annually for a year with a great price. Also had a recent accident that has been instantly dealt with, great insurance company.”

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Posted 6 years ago

“On hold for 1 hour or more whenever I ring up. Black box is constantly saying my usage is bad when I’m going to college or work. Won’t be getting insurance again, it’s terrible.”

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Posted 6 years ago

“Very easy app to use, no fuss no drama and the customer service team are always very helpful - only problem is it takes about 30-40 minutes to get through to speak to someone! Other than that it’s a really good app!”

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Posted 6 years ago

“Can only think the positive reviews are uploaded by their own staff. Really bad service & won't be renewing.”

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Posted 6 years ago

“Bad service, wish I read the reviews before joining up. Was the cheapest option but now cancelled and happy to pay extra for better service. Recieved the same text/email threatening me that they will cancel my policy because I had a red week. The ratings were very inaccurate, I'd do the same drive and one day have Red mark another day have Green mark, both drives would be similar time & drove exactly the same. Phoned up to cancel the first time & was on hold for 30 minutes, told them I wanted to cancel was put on hold for another 10 minutes, by this time I'd given up as I had other things to be getting on with. I thought I'd drop them an email just to let them know I'd be cancelling but still haven't recieved a response. Phoned the next day was on hold for 30 minutes again, when I said my reasoning for cancelling was due to the threatening emails recieved she said this is the first time someone has complained about this & she'll look into it... most if not all the bad reviews mention the threat of Carrot cancelling the policy, so this shows they aren't bothered about how their customers feel. Would recommend anyone to read up about Carrot before joining.”

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Posted 6 years ago

“Class best insurance I’ve ever had”

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Posted 6 years ago

“Carrot insurance may be cheap but the customer service is non existence. I have rang and have waited for over 50 minutes, yes 50 minutes I have emailed them and am still waiting for a reply after 35 days.....personally keep well away from these lot”

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Posted 6 years ago

“Cheaoer than others”

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Posted 6 years ago

“Customer Service was dreadful, drained me of my money. Wouldn't recommend for young drivers. Very unimpressed.”

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Posted 6 years ago

“Difficult to get a hold of. However, when I did the customer service was fabulous”

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Posted 6 years ago

“Good deals all the time”

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Posted 6 years ago

“Good prices.”

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Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews