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Computerquote Insurance Reviews

3.6 Rating 93 Reviews

62 %

of reviewers recommend Computerquote Insurance

Company Reviews

3.6

Based on 93 reviews


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023 9224 7870

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info@computerquoteinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You started off fine but soon trebled your prices. I expect increases especially for my older cat BUT to charge the ridiculous price for a cat under 2 was unacceptable. Even the renewal quote for my older cat was unbelievable. You priced me out of hi your insurance. So I went elsewhere.”

Posted 8 years ago

Dear Miss Wingfield, we're sorry that we were unable to keep your business. Please be aware that we launched new rates for younger pets from 1 January 2016, so I hope that we can be of service in future. Kind regards, Jonathan Walker on behalf of Computerquote Insurance

Posted 8 years ago

“Computer quote have been a great service however I would like to state that I am disappointed with the service from Allianz re a courtesy car. I am currently mid claim, my accident occurred on 15.1.16 @ 1330. I was told that I wasn't entitled to a courtesy car until 18.1.16 as my accident occurred after 12pm on a Friday . I feel this is not a fair policy when people pay premiums and buy policies on the provision they get a courtesy car, should I schedule an 'accident' to comply with this policy?”

Posted 8 years ago

We are very sorry to hear that your initial claims experience with Allianz was not satisfactory. We hope that you were subsequently supplied with a courtesy vehicle and that your on going experience meets your expectations. Dilys Gale on behalf of Computer Quote

Posted 8 years ago

“I would like to have my insurance details sent to me in paper form, so that I can a: Check that my details are correct B: Keep a record of my policy. I prefer to keep a paper copy, many thanks.”

Posted 8 years ago

Dear Mrs Atherton, our records show that the documents were posted out in September, when you purchased the policy. Do you require duplicates? Kind regards Dilys Gale on behalf of Computerquoteinsurance.com

Posted 8 years ago

“Being penalised for not sending in paperwork is rediculous. Your either an online company or your not proof of NCD and DD Instructions are all centrally automated if not this should be made clear not hidden in T&C's. Very underhand and very dissapointed. Kate”

Posted 8 years ago

Dear Miss Unsworth, unfortunately it is not possible to completely automate all procedures and we do try and make it clear that a signed mandate is required. if you had phoned us regarding this as soon as you received the email confirmation of cover with the links to the documents we would have been able to print them and post them to you sooner. I do hope that since this occurrence you have found our service to be helpful and satisfactory. Please do not hesitate to contact us if you require any further assistance, Dilys Gale on behalf of Computerquoteinsurance.com

Posted 8 years ago

“I recently had a water leak (underground) at our property so I called Computerquote for advice. They told me to ring Covea (the Insurers) which I did and they told me I should ring Computerquote !!!!, which I did again, they then said I should ring Covea again. To be honest I gave up, no-one wanted to help or show any responsibility at all. The combination of Computerquote and Covea was TERRIBLE, so avoid if you can. Although, I have just been sent my renewal 'papers' from Computerquote and their Insurers this time is Ageas......who knows if this will be an improvement but I will be going elsewhere. As regards my water leak, I had to get a company in to sort it all.”

Posted 4 years ago

“Still awaiting a claim for over 12 weeks with more and more hurdles to cross every other week”

Posted 7 years ago

Dear Mrs Cockett I am sorry that you are unhappy with the progress of your claim. In order to progress claims we do require a signed claim forms, details of previous vets and the start date of the condition. Once we have the necessary details I can assure you of a prompt response. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“Took ages to process claim and had to chase constantly for a response”

Posted 7 years ago

Dear Customer, we are very sorry about the delays you experienced with this claim. Your claim was added to our system on 8/7/16 and was caught in the delays we are experiencing with our Assessment Team. It was escalated on 8/8/16 and it was assessed the next day. We are recruiting Assessors to address this issue and reduce waiting times. Please be assured that we are working hard to improve our claims service. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“Sadly I am still waiting for an answer back to my query of 2 weeks ago”

Posted 7 years ago

Dear Mr Roberts, I'm very sorry that you have not received an acceptable level of service from us with regards to your claim. I will investigate this issue and post a follow up response as soon as I have an update. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

Dear Mr Roberts I'm very sorry that you have not received an acceptable level of service from us with regards to your claim. However, we have now investigated the situation in detail, resolved the issue and responded to you in writing. I hope you are now satisfied with the outcome. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“it doesn't matter”

Posted 7 years ago

Dear Miss Saban, can you suggest how we could have improved your experience with Computerquote Pet Insurance? Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

Dear Miss Saban We have written to you by email for further information on any issues you may have with out service - this matters to us, so please reply so that we can help you. Many thanks Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“Not happy at the moment with this insurance company.”

Posted 7 years ago

Dear Mrs McCormac I'm very sorry that you were unhappy with our service, with regards to a claim that was in dispute. To maintain confidentiality, I am not able to discuss specific details here but I hope you are satisfied with our written response previously sent in this matter. Kind regards Jonathan Walker

Posted 7 years ago

“I would like to thank you'll for the opportunity to give my review. I have had a nightmare experience for being your customer. My no claim discount certificate was provided to you when I took up icar insurance with your selves but I was shocked that you claimed that you have not received the said document after 1 year of me being your customer. and my renewal quote was erroneously stated and I had to send a copy of my previous years no claims discount to prove it. and I thought it was a one time error from you'll and still went ahead with taking up a further year insurance with you'll but still you asked me to send no claim discount certificate inspite of my being your customer for the previous year. and only after I had to spend lot of my time and effort it was sorted and I still was told that I cannot get my previous years erroneous no claim discount years amended .”

Posted 8 years ago

Thank you for your comments, we will investigate the circumstances that occurred and respond fully to you in due course, Dilys Gale for computerquoteionsurance.com

Posted 8 years ago

“I am getting very worried about an outstanding claim. I received notification that the only claim I have ever put in was received on 07/01/16, I telephoned on 18/01/16 for an update and was told my claim would probably take a further 2 weeks as they'd only got to processing claims to 22/12/15. I expected a 10 working day turnaround. As mentioned, very worried that my claim is not going to paid out”

Posted 8 years ago

Dear Mr Jiminez, we are sorry that you had an issue with an outstanding claim and I hope it has now been resolved. Please be aware that you can check the progress of a claim online here https://www.computerquotepetinsurance.com/home/trackclaim or by calling 0800 840 1212. Kind regards Jonathan Walker on behalf of Computerquote Insurance

Posted 8 years ago

“Cold hearted money grabbing insurance provider even when our pet had passed away they said we owed them £6:00!! Yes £6:00!! Shameful.”

Posted 8 years ago

“I missed to send the direct debit form in time and no reminder was sent to me. Computer Quote just fined me on that. Poor service.”

Posted 8 years ago

We cannot comment publicly on individual situations, but we do try to give exemplary service whilst applying the terms of our trading agreements. We hope that going forward you will have no cause to feel dissatisfied. Dilys Gale - on behalf of computerquoteinsurance.com

Posted 8 years ago

“They had the best lifetime policy available when my dog was a pup. 7 years on, my dog gets cancer, they want £200 a month to insure him the next year. Your lifetime policy is garbage, when you need what you’ve paid into for 7 years, you claw it back. Bad business, they think they have you over a barrel when you claim the very thing you chose them for”

Posted 1 year ago

“I put in a claim for £66 for a visit to the vets. This was for soft tissue damage to my dogs back. The claim was submitted by e mail on the 8/10/2017. I received an e mail on the 24/10/2017 saying they had received the claim and would process. On the 29/10/2017 I received another me mail requesting my dogs previous vets records to be supplied within 7 days or the claim would be cancelled. As the dog is a rescue dog I do not have the information required and e mailed back on the 31/10/2017 stating he was a rescue and I did not have the previous vets information. As nothing happened I called them on the 08/11/2017 asking the status of the claim. The answer that they were waiting for a response about his previous vets name and location, all be it the address I replied to stated that all replies would be dealt with within 2 days. I gave them the name of the rescue centre, and was told by rescue center that they had been in touch and had been given the previous vets name and address. I phoned again on the 10/11/2017 to see how the claim was progressing and was informed that they were still waiting for the information about the previous vet. The claim is for £11 which clearly they are having difficulty paying and are just delaying as long as possible. My advice to anyone considering this taking out pet insurance give this outfit a wide berth, they are not worth getting involved with.”

Posted 6 years ago

“Took house and contents insurance out in December,6 phone call later and now in April still had no documents posted to my address.”

Posted 7 years ago

“Took out the policy and unfortunately my spaniel got an expensive ear infection and they refused to pay out for the sake of a few days when apparently there is a 14 day exclusion period from claims - for which I couldn't see or refer to in any paperwork or documents sent - poor poor customer satisfaction and wish I would of took a policy out somewhere else more reliable !”

Posted 7 years ago

Dear Mr Jones Like many other insurers (such as Tesco and Direct Line) we impose a standard exclusion period for claims in the first 14 days of a new pet insurance policy, to protect from fraud. I'm sorry that you were not aware of the 14 day exclusion period, which is made clear both within our policy wording documents and on our website. I hope you find a suitable policy for your pet, kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“5 houses in our close lost roof tiles in a particularly bad storm. Our neighbours houses are all in the same condition as ours, and one of them even lost a tile from a new part of their extension. To clarify all mortar was intact until the storm hit. Our insurers were the only ones saying that they won't accept our claim. Very poor service indeed and can't even cancel our insurance with them due to having to pay for the rest of the year, as apparently even if your claim is rejected, they class it as a claim. Feel like we are trapped in a company with unjust reasons to reject your claim. All insurers should work to the same principles. We have written to the financial ombudsman and are awaiting a response as we haven't had any response to our emails from this company.”

Posted 7 years ago

Dear Mrs Simpson, we are sorry to hear of your concerns. From the details given we have not been unable to identify your policy. Please call 0800 389 9949 to advise us further. Dilys Gale, on behalf of computerquoteinsurance.com

Posted 7 years ago

“Terrible company !!! got hit by a drunk driver when my car was stationary the drunk driver who then got out the car and ran away then said his car was stolen. police have not helped the said that cant prove anything. So no one can help me I am 6 month down the line no further on with my claim I have lost my job because I have no car and I have a 1 year old daughter to clothe and feed and I am still paying for my policy witch I have no car for. Surly this is not right I feel I am paying a lot of money per month £105 in fact for a service I have not received .”

Posted 7 years ago

We are sorry that you have cause to raise a concern, we have not been able to trace your records form the details given so please call us directly on 0800 389 9949 so that we can discuss the issue. With regards Dilys Gale on behalf of Computer Quote

Posted 7 years ago

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Computerquote Insurance is rated 3.6 based on 93 reviews