elephant.co.uk Reviews

Name: elephant.co.uk
Rating: 3.00

3.0 Rating 130 Reviews

52 %

of reviewers recommend elephant.co.uk

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3.0

Based on 130 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had to make a claim so can't comment on that. Documents were easily viewable online anytime. Had to amend policy and was given small charge but at least it was done quickly.”

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(Car Insurance) - Posted 9 years ago

“Easy to use and cheap.”

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(Car Insurance) - Posted 9 years ago

“bvh.”

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(Car Insurance) - Posted 9 years ago

“Quick easy and efficient.”

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(Car Insurance) - Posted 9 years ago

“Very helpful advsiors when i rang up with a few queries found the whole process of setting up the insurance policy easy i would recommend and have recommented elephant to family and friends.”

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(Car Insurance) - Posted 9 years ago

“Great service.”

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(Car Insurance) - Posted 9 years ago

“I insured my car with Elephant a year ago. Very good so far, no problems at all.”

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(Car Insurance) - Posted 9 years ago

“Not very good”

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Posted 3 years ago

“Have been their loyal customers for the past 6 years but renewal price wa far too expensive! Great insurers don’t get me wrong, but need to support their loyal customers far more!”

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Posted 4 years ago

“Not very easy to communicate with, (other than when they want to sell you something).”

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(Car Insurance) - Posted 8 years ago

“Hi, last year when I went for this deal with elephant insurance company, after a month one of your advertiser called me saying there is a chance I can pay less, I work for a car company and I was about to get a company car, but then it didn't happen, so I said to the lady no there is no need for discount, then a month later I found out I won't get a company car, so I called elephant back asking for less payment because a months ago someone called me that there is a chance for that, and that someone said no it's too late. Is there any chance I can claim some money back? Thank you in advance.”

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(Car Insurance) - Posted 8 years ago

“Average. Standard and facility didn't match whilst giving courtesy car. Giving Fiat 500 was very poor in replace of Range Rover Evoque.”

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(Car Insurance) - Posted 8 years ago

“Cancelled within 24 hours of purchase and still got charged a penalty and they TRIED charging us more, which would have been against the Trade Practices Act. Had to battle against them for that and they did back down, but very unclear that any costs would be incurred because we informed them within the 'cooling off period' and HAD been told that we could cancel the policy within that time. Even with the cancellation penalty, we saved hundreds getting insurance elsewhere.”

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(Car Insurance) - Posted 9 years ago

“Cheap quote spoilt by greedy insurance firm charging £19-95 to remove cherished plate and a further £19-95 to swap from one car to another!! will never use again whatever the price!!!”

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(Car Insurance) - Posted 9 years ago

“Mistakes in invoicing / billing left me uninsured for 10 days without my knowledge. Elephant did correct this and restart my insurance, but it shouldn't have happened. Renewal time came and again they ignored my call to change my address, send the renewal to an old address, leaving me (again) unisured for a few days. Pretty bad overall and not the best price.”

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(Car Insurance) - Posted 9 years ago

“Long standing customer of over 8 years but wont be renewing. 2 stars as when I did make a claim (not my fault) they dealt with it well and in a timely fashion. Gave me a quote of 701 (yearly price) which made it more expensive than last year (60 a month, paying monthly) when they added the percentage for paying monthly. I did a price comparison on a well known site. It came back with a price of 420 a year or 40 a month including credit interest. This was for exactly the same cover (which I checked thoroughly), it even had less excess if I did have a claim. So I contacted elephant, who immediately reduced their price to 520 a year (50 odd a month paying monthly). So my question is if they can offer this lower price straight away why dont they when they quote you your renewal price. I'm technical enough to do a quote online but many arent, imagine all those people paying more money as they cant haggle with a lower comparison quote. I have like 2/3 weeks of cover left with elephant, then I'm switching. Every year I will now switch, there is no bonus to being loyal with most companies anymore.”

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Posted 4 years ago

“I have my car insurance with Elephant and they charged me 30 pounds extra for this month with no email to inform me. It is really hard to get hold of them and to reset the password it takes a day. Absolutely not happy with them and would not recommend.”

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Posted 5 years ago

“Originally the cheapest insurance that anywhere had to offer me but for the next year they charged me almost double what other companies were offering so I didn't renew with them and went elsewhere. I then kept getting letters saying I owe them £770, another years' worth of insurance. I rung them up to sort it out and they said my policy gets automatically renewed and now I have to pay £50 cancellation fee as well as £41 from December 18th to now (January 7th) for insurance I never even asked for, needed or used. BE AWARE OF AUTOMATIC RENEWALS BECAUSE THEY DON'T MAKE THIS CLEAR.”

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Posted 7 years ago

“Elephant insurance company is not great they slack customer service and plus the service is not great I do regret going with them from the beginning they say they can provide you with First class service which is a CLEAR LIE the management do not communicate with you as a customer if you have a problem when there customer support can't do much I just think I have had a bad experience with elephant until you try them you won't be able to tell for yourself overall I think they are very poor in every way!!”

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(Car Insurance) - Posted 8 years ago

“Bad communication when trying to install the box in my car, also said on numerous occasions that they were going to cancel my policy for no reason. As of this I will not be taking another policy out with this provider.”

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(Car Insurance) - Posted 8 years ago

elephant.co.uk is rated 3.0 based on 130 reviews