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First Insurance Reviews

3.7 Rating 385 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

3.7

Based on 385 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all cost. First was the cheapest insurer on a comparison website. Had to phone prior to starting policy, that should’ve told me then that this wasn’t right (never had to do this in the many years I’ve used the comparison website). The female on the phone tried every tactic to sell me legal cover. When she finally realised I wasn’t going to take it, she then told me my excess would be different than that quoted. I told her that wasn’t what I was quoted for. The females mode suddenly changed from terrible to absolutely shocking. She stated that “I take you don’t want the insurance then”. Can’t believe we still manage to get this customer service in this day and age. You have been warned.”

Posted 5 years ago

“The company think they have a clame on your no clames that you have built over the years an will not give you prof of them to insurer another car whilst still having a insured car with them at the same time the company is a complete joke”

Posted 5 years ago

“Very poor customer service, charge you for EVERYTHING wont be using ever again”

Posted 5 years ago

“Everything was fine to begin with, until 1 week into the insurance they send me a letter saying i owe an extra £500 to my premiums because i gave the wrong pass date on my licence. Even though i phoned them up to tell them to listen to the conversation with the sales rep and that he purposely put the wrong details to get money out of me. Then when they never phoned me back about it i cancelled my insurance before the 14 cooling period and they then again try and take extra money off me until i called out the guy on the phone for lieing. Shocking! stay away.”

Posted 5 years ago

“Got insurance from them one month back, although there was only one claim on my last policy with last insurer and that was settled with them, first insurance try to get more money saying that your claim is not been settled and you have to pay extra 160.00 for policy amendment. Really dont want to go with them next year.”

Posted 5 years ago

“Got the quote from Gocompare for 1008.79 for FIRST FOR INSURANCE. When called the company next day they asked for £1640. Totally rip off. Spoke to the manager and without any help. Please do not waste your time with these cheaters and liars. They will show less price on gocompare and then when you call them the price will go sky high. I will now speak to gocompare regarding this. They should allow such a company on their website. Good luck people”

Posted 6 years ago

“Last year in October 2017 had in incident I came to you , your company not help me”

Posted 6 years ago

“I selected them as the best price from a Compare site. Then they phoned me and want to spend 30 going over all my details in the Compare site. What a waste of time and the caller couldn't care less when I said I wouldn't have the insurance.”

Posted 6 years ago

“They are the worst insurance company i have ever dealt with! They are rude on the phone after they take your money! Their prices do not match with the quotes on confused.com. AVOID THEM!!!! Happy that i left them. uh and yeah until now i still haven't received NCB proof! I would rather pay extra than to go with this rubbish company!!! AVOIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIID”

Posted 6 years ago

“This company is a joke. spoke with allisha to update my driving details for her to tell me that they have cancelled my policy because of an undeclared previous voided policy. ive never had a policy before as you dont need one for sailing around on Royal Navy Ships. will make this statement in the next forces article as they just look at numbers and not custmer service. update your hold music as you have put me on hold for 32 mins so far and im pissed of with it sort your act out before my article gets publised to 132,000 troops.”

Posted 6 years ago

“This company is a joke. spoke with allisha to update my driving details for her to tell me that they have cancelled my policy because of an undeclared previous voided policy. ive never had a policy before as you dont need one for sailing around on Royal Navy Ships. will make this statement in the next forces article as they just look at numbers and not custmer service. update your hold music as you have put me on hold for 32 mins so far and im pissed of with it sort your act out before my article gets publised to 132,000 troops.”

Posted 6 years ago

“I found them on a price comparison site. Their quote was the lowest at £646. I couldn't complete the payment on line, so had to call and after 25 minutes on the phone with them, going over exactly the same details I had entered on the price comparison site and changing nothing, suddenly the policy would cost me over £950. A complete waste of my time.”

Posted 6 years ago

“Ripped me off completely! Sold me a years worth of insurance and it ended 8 months in, leaving me without a years no claims bonus because I had been short changed by them four months, lost a third of a year worth of insurance into thin air!? They didn't make it clear I was being insured for 8 months only and not a year and obviously that would have meant they weren't the cheapest and I wouldn't have gone with them! Rip off merchants! then they have the cheek to call me, text me, email me begging for another "years" insurance. Thanks first. Insurance is already a scam without a third of a year disappearing on me.”

Posted 6 years ago

“Poor customer service! They don't inform you of hidden charges! So glad I cancelled and will NEVER deal with them and will inform everyone I know to do the same. Am pursuing a claim with the Financial Ombudsman. They are a complete JOKE!”

Posted 6 years ago

“Tried to take out a policy, was phoned by a very rude salesperson. completely put me off taking a policy out”

Posted 6 years ago

“I had finished my contract 20.01.2017 with first insurance and get new car insurance with other company . but the first calculate new insurance for 2018 and start charging 128 pound my bank account also they refused to give me my no claim bones .they ask for cancellation fee which I didn't sign .they first company is a robber do not wast you money with them.”

Posted 6 years ago

“First time taking out van insurance, never knew it would be so difficult from start to finish. Now two months later they have penalised me for one word I said wrong, this company has got me into debt, very poor customer service”

Posted 6 years ago

“Absolute nightmare, try to keep you on the expensive phone line as long as possible every time. Repeatedly ask for proof of no claims bonus when they’ve been sent it several times. This company was cheap for a reason....rubbish, avoid!”

Posted 6 years ago

“I wouldn't recommend this insurance to any one I would suggest that you look for a better insurance company as these are are nothing more than a bunch of cowboys. They failed to take a direct debit then when I phoned up they'd cancelled the policy without getting in touch and tried to get more than double the money that was outstanding and said it was for another policy. I would definitely give the recommendation to use another insurance company if you don't want to get ripped off by these clowns.”

Posted 6 years ago

“I was insured through them with aviva. Tried to charge me £80.00 when I bought a new car to amend my details, aviva don’t charge for amendments. When I renewed it was £140.00 dearer than quote me happy! Guess who was the insurer with quote me happy, you guessed it Aviva. RIP off”

Posted 6 years ago

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First Insurance is rated 3.7 based on 385 reviews