Name: First Insurance
Rating: 3.64

“They are the worst insurance company i have ever dealt with! They are rude on the phone after they take your money! Their prices do not match with the quotes on confused.com. AVOID THEM!!!! Happy that i left them. uh and yeah until now i still haven't received NCB proof! I would rather pay extra than to go with this rubbish company!!! AVOIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIID”

Helpful Report

Posted 8 years ago

“This company is a joke. spoke with allisha to update my driving details for her to tell me that they have cancelled my policy because of an undeclared previous voided policy. ive never had a policy before as you dont need one for sailing around on Royal Navy Ships. will make this statement in the next forces article as they just look at numbers and not custmer service. update your hold music as you have put me on hold for 32 mins so far and im pissed of with it sort your act out before my article gets publised to 132,000 troops.”

Helpful Report

Posted 8 years ago

“This company is a joke. spoke with allisha to update my driving details for her to tell me that they have cancelled my policy because of an undeclared previous voided policy. ive never had a policy before as you dont need one for sailing around on Royal Navy Ships. will make this statement in the next forces article as they just look at numbers and not custmer service. update your hold music as you have put me on hold for 32 mins so far and im pissed of with it sort your act out before my article gets publised to 132,000 troops.”

Helpful Report

Posted 8 years ago

“I found them on a price comparison site. Their quote was the lowest at £646. I couldn't complete the payment on line, so had to call and after 25 minutes on the phone with them, going over exactly the same details I had entered on the price comparison site and changing nothing, suddenly the policy would cost me over £950. A complete waste of my time.”

Helpful Report

Posted 8 years ago

“Ripped me off completely! Sold me a years worth of insurance and it ended 8 months in, leaving me without a years no claims bonus because I had been short changed by them four months, lost a third of a year worth of insurance into thin air!? They didn't make it clear I was being insured for 8 months only and not a year and obviously that would have meant they weren't the cheapest and I wouldn't have gone with them! Rip off merchants! then they have the cheek to call me, text me, email me begging for another "years" insurance. Thanks first. Insurance is already a scam without a third of a year disappearing on me.”

Helpful Report

Posted 8 years ago

“Poor customer service! They don't inform you of hidden charges! So glad I cancelled and will NEVER deal with them and will inform everyone I know to do the same. Am pursuing a claim with the Financial Ombudsman. They are a complete JOKE!”

Helpful Report

Posted 8 years ago

“Tried to take out a policy, was phoned by a very rude salesperson. completely put me off taking a policy out”

Helpful Report

Posted 8 years ago

“I had finished my contract 20.01.2017 with first insurance and get new car insurance with other company . but the first calculate new insurance for 2018 and start charging 128 pound my bank account also they refused to give me my no claim bones .they ask for cancellation fee which I didn't sign .they first company is a robber do not wast you money with them.”

Helpful Report

Posted 8 years ago

“First time taking out van insurance, never knew it would be so difficult from start to finish. Now two months later they have penalised me for one word I said wrong, this company has got me into debt, very poor customer service”

Helpful Report

Posted 8 years ago

“Absolute nightmare, try to keep you on the expensive phone line as long as possible every time. Repeatedly ask for proof of no claims bonus when they’ve been sent it several times. This company was cheap for a reason....rubbish, avoid!”

Helpful Report

Posted 8 years ago

“I wouldn't recommend this insurance to any one I would suggest that you look for a better insurance company as these are are nothing more than a bunch of cowboys. They failed to take a direct debit then when I phoned up they'd cancelled the policy without getting in touch and tried to get more than double the money that was outstanding and said it was for another policy. I would definitely give the recommendation to use another insurance company if you don't want to get ripped off by these clowns.”

Helpful Report

Posted 8 years ago

“I was insured through them with aviva. Tried to charge me £80.00 when I bought a new car to amend my details, aviva don’t charge for amendments. When I renewed it was £140.00 dearer than quote me happy! Guess who was the insurer with quote me happy, you guessed it Aviva. RIP off”

Helpful Report

Posted 8 years ago

“DO NOT WASTE YOUR TIME! Spent 20 minutes putting details in go compare, only to be redirected to their site, spend more time putting more details in, for them to say sorry we cannot process at the moment, call you instantly on an outbound sales call, to spend another 30 minutes while they ask you every question again, to then increase the quote from go compare by 25%. Just an insurance broker.”

Helpful Report

Posted 8 years ago

“Keep pestering me even after I canceled my insurance. I have been with them for over 2 years no satisfaction at all they document upload is sit (they never get it) every single week they phone you up and say it's my fault (it's easy to check your driving license up for them at DVLA as any other proper company have it.) I payed for them £65 over 2 years and now they lift it up £87 a mouth no ideal why I couldn't read they documents on my email about the price till the last minute and they still pestering me WHY I LEFT and they do better deal. NO WAY JOSE. DON'T BELIEVE THEM they lying. (They cancelled my one of my policy without let me know it was a bit of headache at the police station but luckily I proved it!) Thank you very much. Go to compare.com it's better do not go on first central it is a lot's of crap same company as such.”

Helpful Report

Posted 8 years ago

“They quote a price online, ask random questions like how much I paid for a personal registration plate. Then add over £200 to the original quote without any reason... after the pleasure of waiting on the phone for over an hour. Really unprofessional service for a business trying to make a sale ...I can only imagine if I had to make a claim with them. Lucky escape I think - thank you for trying to rip me off First!”

Helpful Report

Posted 8 years ago

“Rubbish renewal, offering me the cheapest quote at £2000 after a year, after starting on £1000. Did a search on Compare the market and got numerous offers around £600 - 700. Don't waste your time with these clowns.”

Helpful Report

Posted 9 years ago

“""Firstly bad disgusting cutomers service Policy price and details change after taking out the insurance Pathetic company Dont waste your time”

Helpful Report

Posted 9 years ago

“very bad experience!!!! if you want to avoid problems stay way from them!”

Helpful Report

Posted 9 years ago

“worst company ever! stay well away! they are just interested in taking your money and they wont ask you before they take extra out of your account they just take it!!”

Helpful Report

Posted 9 years ago

“They charge up to a maximum admin fee of £85.00 plus a 20% load on any premium the underwriter may charge. When asking why they have a 'maximum' fee they explain well its between £30.00 and £85.00 - who decides who gets charged what? When complaining about the fee and asking exactly what they charges they incur to justify this fee you are just lied to - told they need to update the MID (they are a broker so it would actually be the underwriter who does this) when questioning their agents they just stutter with their responses and today I was just cut off chat when she couldn't answer them. Will be reporting this to LV directly as I am sure they don't want this farce of a broker insuring on their panel”

Helpful Report

Posted 9 years ago

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

First Insurance Reviews