First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 393 Reviews

68 %

of reviewers recommend First Insurance

Company Reviews

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3.7

Based on 393 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had finished my contract 20.01.2017 with first insurance and get new car insurance with other company . but the first calculate new insurance for 2018 and start charging 128 pound my bank account also they refused to give me my no claim bones .they ask for cancellation fee which I didn't sign .they first company is a robber do not wast you money with them.”

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Posted 7 years ago

“First time taking out van insurance, never knew it would be so difficult from start to finish. Now two months later they have penalised me for one word I said wrong, this company has got me into debt, very poor customer service”

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Posted 7 years ago

“Absolute nightmare, try to keep you on the expensive phone line as long as possible every time. Repeatedly ask for proof of no claims bonus when they’ve been sent it several times. This company was cheap for a reason....rubbish, avoid!”

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Posted 7 years ago

“I wouldn't recommend this insurance to any one I would suggest that you look for a better insurance company as these are are nothing more than a bunch of cowboys. They failed to take a direct debit then when I phoned up they'd cancelled the policy without getting in touch and tried to get more than double the money that was outstanding and said it was for another policy. I would definitely give the recommendation to use another insurance company if you don't want to get ripped off by these clowns.”

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Posted 7 years ago

“I was insured through them with aviva. Tried to charge me £80.00 when I bought a new car to amend my details, aviva don’t charge for amendments. When I renewed it was £140.00 dearer than quote me happy! Guess who was the insurer with quote me happy, you guessed it Aviva. RIP off”

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Posted 7 years ago

“DO NOT WASTE YOUR TIME! Spent 20 minutes putting details in go compare, only to be redirected to their site, spend more time putting more details in, for them to say sorry we cannot process at the moment, call you instantly on an outbound sales call, to spend another 30 minutes while they ask you every question again, to then increase the quote from go compare by 25%. Just an insurance broker.”

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Posted 7 years ago

“Keep pestering me even after I canceled my insurance. I have been with them for over 2 years no satisfaction at all they document upload is sit (they never get it) every single week they phone you up and say it's my fault (it's easy to check your driving license up for them at DVLA as any other proper company have it.) I payed for them £65 over 2 years and now they lift it up £87 a mouth no ideal why I couldn't read they documents on my email about the price till the last minute and they still pestering me WHY I LEFT and they do better deal. NO WAY JOSE. DON'T BELIEVE THEM they lying. (They cancelled my one of my policy without let me know it was a bit of headache at the police station but luckily I proved it!) Thank you very much. Go to compare.com it's better do not go on first central it is a lot's of crap same company as such.”

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Posted 7 years ago

“They quote a price online, ask random questions like how much I paid for a personal registration plate. Then add over £200 to the original quote without any reason... after the pleasure of waiting on the phone for over an hour. Really unprofessional service for a business trying to make a sale ...I can only imagine if I had to make a claim with them. Lucky escape I think - thank you for trying to rip me off First!”

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Posted 7 years ago

“Rubbish renewal, offering me the cheapest quote at £2000 after a year, after starting on £1000. Did a search on Compare the market and got numerous offers around £600 - 700. Don't waste your time with these clowns.”

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Posted 7 years ago

“""Firstly bad disgusting cutomers service Policy price and details change after taking out the insurance Pathetic company Dont waste your time”

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Posted 7 years ago

“very bad experience!!!! if you want to avoid problems stay way from them!”

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Posted 7 years ago

“worst company ever! stay well away! they are just interested in taking your money and they wont ask you before they take extra out of your account they just take it!!”

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Posted 7 years ago

“They charge up to a maximum admin fee of £85.00 plus a 20% load on any premium the underwriter may charge. When asking why they have a 'maximum' fee they explain well its between £30.00 and £85.00 - who decides who gets charged what? When complaining about the fee and asking exactly what they charges they incur to justify this fee you are just lied to - told they need to update the MID (they are a broker so it would actually be the underwriter who does this) when questioning their agents they just stutter with their responses and today I was just cut off chat when she couldn't answer them. Will be reporting this to LV directly as I am sure they don't want this farce of a broker insuring on their panel”

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Posted 7 years ago

“If you want an idiot in a call centre to try and tell you you're stupid then this is the company for you. Went through money supermarket and chose firsts quote, woman was very polite to my husband but when she tried to tell him the figures I worked out she had clearly upped the cost by over £150. I asked why and was told by the now very rude girl that it's because a valid quote is just an estimate and the company they were going to use to insure me was that price, I asked why put such a cheap quote on the site if the price when answering the exact same questions went up so much, I was told she would explain it in easier terms for me to understand, again she explained nothing so I asked again. You get the picture. This company just run rings around you without actually making any sense. Definitely not ever going to get my custom when then employ such vulgar little girls to work there who just want to flirt there way into getting your money and clearly don't like being questioned. They're beyond unprofessional and the fact they use unheard of companies and don't know big named insurance companies shows their unprofessionalism”

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Posted 7 years ago

“I just filed all information via go compare after click complete its direct me to phone call. Staff for first insurance told me its just verification question.I respond all question he asked. Nothing change what i fill on internet but he gave me £700 more quote than go compare.I also report them to go compare because of they waste my 45 minutes on the phone and try to cheat me!!! My advice for all do not choice this crook company.”

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Posted 7 years ago

“I can not see my policy”

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Posted 7 years ago

“Do not trust!! Shoddy company who are interested only in selling you extras. Obtained a price via the internet but was then forced to call them before they would activate cover, only to be placed on hold for 10 mins while the operator "spoke to the underwriters". I was then told the excess had increased by 4x but the premium was still the same price "because the underwriters done you a nice little deal and thrown in some optional key care cover at £16". Absolute shysters - stay well clear!”

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Posted 7 years ago

“Time wasters. They shown on confused.com the smallest price on market and when you call them they increase your insurance with 1k. Please avoid this company or you will end up spending 1 hour for nothing.”

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Posted 8 years ago

“Total shit Stay away”

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Posted 8 years ago

“The most ignorant insurace company out there DO NOT USE Liars and thiefs Worst experience ever Full of 2 faced liars Stay well clear of this shit company”

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Posted 8 years ago

First Insurance is rated 3.7 based on 393 reviews