First Insurance Reviews

Name: First Insurance
Rating: 3.64

3.6 Rating 400 Reviews

67 %

of reviewers recommend First Insurance

Company Reviews

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Metrics

3.6

Based on 400 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want an idiot in a call centre to try and tell you you're stupid then this is the company for you. Went through money supermarket and chose firsts quote, woman was very polite to my husband but when she tried to tell him the figures I worked out she had clearly upped the cost by over £150. I asked why and was told by the now very rude girl that it's because a valid quote is just an estimate and the company they were going to use to insure me was that price, I asked why put such a cheap quote on the site if the price when answering the exact same questions went up so much, I was told she would explain it in easier terms for me to understand, again she explained nothing so I asked again. You get the picture. This company just run rings around you without actually making any sense. Definitely not ever going to get my custom when then employ such vulgar little girls to work there who just want to flirt there way into getting your money and clearly don't like being questioned. They're beyond unprofessional and the fact they use unheard of companies and don't know big named insurance companies shows their unprofessionalism”

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Posted 9 years ago

“I just filed all information via go compare after click complete its direct me to phone call. Staff for first insurance told me its just verification question.I respond all question he asked. Nothing change what i fill on internet but he gave me £700 more quote than go compare.I also report them to go compare because of they waste my 45 minutes on the phone and try to cheat me!!! My advice for all do not choice this crook company.”

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Posted 9 years ago

“I can not see my policy”

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Posted 9 years ago

“Do not trust!! Shoddy company who are interested only in selling you extras. Obtained a price via the internet but was then forced to call them before they would activate cover, only to be placed on hold for 10 mins while the operator "spoke to the underwriters". I was then told the excess had increased by 4x but the premium was still the same price "because the underwriters done you a nice little deal and thrown in some optional key care cover at £16". Absolute shysters - stay well clear!”

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Posted 9 years ago

“Time wasters. They shown on confused.com the smallest price on market and when you call them they increase your insurance with 1k. Please avoid this company or you will end up spending 1 hour for nothing.”

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Posted 9 years ago

“Total shit Stay away”

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Posted 9 years ago

“The most ignorant insurace company out there DO NOT USE Liars and thiefs Worst experience ever Full of 2 faced liars Stay well clear of this shit company”

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Posted 9 years ago

“I uploaded my certificate for 3yrs no claims bonus, after almost 1 month I was sent an email to say they haven't got proof of 3 yrs & I should pay an additional £185.00. Really wish I hadn't chosen them, I will speak to them tomorrow then cancel if It's not rectified. Poor customer services. 😡😡😡😡”

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Posted 9 years ago

“I found them from "compare the market", but as I call them, they wouldn't answer me; I called them 4 times and every time I got hanged down.”

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Posted 9 years ago

“I was never told that even if I cancel within cooling off period I will have to pay £60 as admin charges. On complaining, I was told that its part of our T&Cs. Total rip off!”

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Posted 9 years ago

“They provided me with a quote online, I went ahead and bought the policy. They then sent me an email to tell me i'm not insured until someone phones me. During the phone call they went through all the information i provided and even tho it was exactly the same as I had done online they increased the quote by £800. complete waste of time!”

Helpful Report

Posted 9 years ago

“Do not insure yourself with this company. In the short time I was with them I got cut off 4 times and only managed to speak to someone when I pressed the option for new customers (which was answered in seconds). Misleading quotes Whether you cancel the policy within 1 minute for 14 days you incur an £85 charge. 38% interest rate on pay monthly policies And all other fees for changes are astronomical. Avoid like the plague.”

Helpful Report

Posted 9 years ago

“Misleading quote led me to this company. I'm very disappointed that first insurance gives false prices and then two weeks later pretend that the details have changed to double the original quote. Nothing has changed. If someone was of a trusting and vulnerable disposition, I could easily see how first insurance could exploit this for their advantage. If anyone is thinking of using this company as a broker, I would strongly recommend that they have a look at the genuine reviews further down the page detailing what you can expect from this company. And Im not talking about the dubious 5 star ratings. I expect they come from Bracknell. You have been warned”

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Posted 9 years ago

“Total con money supermarket should ditch these guys. Won't give me the policy for what they quoted and then threatened to take my payment from my card without my permission as they had my card details stored on there website database from when I tried to pay online. Which it won't actually do totally coned. Scum bag fat cat getting rich ripping hard working people. Hope karma bores you out.”

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Posted 9 years ago

“Don't trust this company they will increase your premiums for no reason.”

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Posted 9 years ago

“Do not go with them. They came up cheapest on a comparison site, but after waiting hours for a call to give out all the details I had entered on said site the price went up 20%, they want every document you have going to be uploaded. No other company I have been with is this bad. It's not worth the hassle and isn't cheaper.”

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Posted 9 years ago

“Price came up the cheapest on a comparison website so went ahead with putting card details in to then receive a message saying someone would call to get it set up and I wasn't insured until I spoke with someone. I called them as I needed to use my van early the following day (it was 6pm). After being on hold for what felt like forever I finally got to speak with someone. He didn't ask me any of the questions which were stated in the email. Eventually he was telling me the price would go up due to my 'no claims' I don't have any no claims nor did I say that I did! I told him of the price was increasing then I wasn't interested in pursuing it so the guy hung up on me. DON'T EVEN BOTHER! PAY THE EXTRA WITH A BETTER COMPANY AS YOU'RE GOING TO GET CHARGED IT ANYWAY!”

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Posted 9 years ago

“DO NOT USE abusive staff these are con artists”

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Posted 9 years ago

“Extra charges put on without discussion with me. When cancelling the policy within the first 6 days got charged £69. Got put on hold by a very rude operator. Never again...”

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Posted 9 years ago

“three days after receiving policy documents my car is still showing on the MIB aas being uninsured. so far ive been stoopped by the police using ANPR to check my insurance. digraceful and the customer service say it just takes time!! ridiculous attitude to have”

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Posted 9 years ago

First Insurance is rated 3.6 based on 400 reviews