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First Insurance Reviews

3.7 Rating 385 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

3.7

Based on 385 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute disgrace of a company, been with them over 5 years with no claims and no changes, changed number plate and address, cost me £81!!!! Absolute crooks. Will not be renewing, avoid at all costs. No wonder everyone is getting peeved off at getting ripped off.”

Posted 5 years ago

“Absolute thieves, changed address £65, changed car £65, added driver £65, took driver off £65 changes are now more than the premium, avoid this company”

Posted 5 years ago

“Really poor customer service provided by Hannah and Emma at the Redditch office! This company have not provided a renewal in the time frame stated and said that the email had been sent to me. I hope they can prove this considering I called them twice asking for the renewal. I was then told the they will not provide a renewal with 2 weeks until my policy comes to an end. This was due to two non fault claims being made on my part. They advised a manager would call me yesterday which didn’t happen inspite if numerous emails being sent to Hannah who very simply can’t seem to company procedure!!!! Let’s see if we have any joy today!!!”

Posted 5 years ago

“The company is a joke, went through comparison site, was told the quote could not be right and they jacked it up over £500, the eventually got it down so it was about 300 over. They asked for proof of address and then passport both was doing during the quote and accepted. They have not asked for this info several times and when I called them admitted they have it. Now the proof is not good enough for them and want more info I can’t provide as I’m working away. It’s borderline harassment due to their incompetence. Don’t use them.”

Posted 5 years ago

“absolute thieves . took my money and rind me up every week with another add on or some technical requirement i need to adhere to . which ends uo in more money . no one to complain too . carnt cancel as they'll administer more charges . complete con of a company . i can only assume they have no repeat custom the way they operate . i for sure will never use first insurance again . they need investigating for misconduct . when mentioned theres no one to even discuss your concerns. AVOID AVOID AVOID seriously crooks”

Posted 5 years ago

“rip off company. Avoid avoid you will be lucky if you avoid them. they charge a fortune if you want to make change or want to cancel it. total bunch of thieves”

Posted 5 years ago

“felt let down bi company operators fake and hiden information sending extra documentation in a limited time to be able to do something, different information from one day to another, they are tiyng to take you the money withaut giving nothing back asking extra money for canceletion”

Posted 5 years ago

“Over priced. Almost 3 x more expensive than other insurers. These 5 star ratings have to be false. Total rip off merchants. Dont believe the hype people, go elsewhere.”

Posted 5 years ago

“Do not go with this company. It is a rip off. Go somewhere else and i guaranteed it will be cheaper and have more miles. I ran out of miles and they want £235 for 1000 miles. Most company's charge £50. I am already paying over £200 a month. Asked to cancel and they want rest of the money for the policy so about £1000. Absolutely shocking. Total rip off”

Posted 5 years ago

“First insurance £ very expensive Adrian flux same criteria half price”

Posted 5 years ago

“£65 admin fee to change address is extortionate!!! Won’t be renewing policy when it ends.”

Posted 5 years ago

“I found this company on go compare, they offered the cheapest quote. I filled out the details online then I called them. They were asking me loads of questions that I had already answered, and some very irrelevant questions like, "where do you work?" They had me on hold for 15 minutes, terrible. I decided to put down the phone and look elsewhere.”

Posted 5 years ago

“Do not deal with this company. I have just cancelled my insurance with them after just 3 weeks. Firstly you cant get through to speak to them, no email or any direct easy contact. 2nd I sent all my documents as asked then received a text message saying they were cancelling my insurance unless I uploaded more information - that's it no telling me what I needed to upload and then when I called the customer service lady put the phone down on me! Really do not bother unless you are happy with poor communication and bad service.”

Posted 5 years ago

“Terrible customer service, try to rip you off at every opportunity, therefore I strongly advice anyone thinking to choose FIST FOR INSURANCE, it is a big mistake.”

Posted 5 years ago

“FIRST INSURANCE!? All I can say is...... It’s THE WORST company.”

Posted 5 years ago

“Con men. Cancelled a policy 1 month in without notice. Was told policy would be cancelled within 2 days by email on a Saturday morning. Their offices not open it would be too late to do anything. Claimed it was cancelled because hadn’t provided a marriage certificate which they claimed they requested but had no email or texts etc requesting this, plus what the hell do they need that for. Already had all necessary proof of address etc. Basically came to the point where they said there was nothing could be done except open a new policy and would loose almost the entire deposit after fees, meaning I paid £400 for 1 months insurance. Totally convinced that this was entirely deliberate in order to scam the deposit from us. Not taking this lying down and will be pursuing through all means possible. Total con. Furious”

Posted 5 years ago

“Sent me documents and charged me for cover they never put in place, fraud”

Posted 5 years ago

“Easily the worst customer service EVER, got everything wrong and even after my cover expired they tried claiming money from my account. Gave me one price then added things I didn't want. NEVER EVER AGAIN EVER!”

Posted 5 years ago

“Terrible customer service, try to rip you off at every opportunity.”

Posted 5 years ago

“Total rip off. Was insured for 3 weeks and cancelled. I paid £400 deposit. The underwriters only charged £118 for the period on cover and first insurance took the rest in fees/charges. And are now chasing me for another £150 threatening with court action. Avoid at all costs. Terrible company”

Posted 5 years ago

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First Insurance is rated 3.7 based on 385 reviews