Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.30

3.3 Rating 1,998 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Robots with zero customer care Unfortunately too many obnoxious staff overshadowing their helpful colleagues. Conflicting and confusing information from an array of associates backed up by denial of accountability. A scurry of minor issues leaves me trust less in their ability to represent me in a serious scenario.”

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Posted 8 years ago

“Got out this insurance in February 2016, as it was the cheapest one for me as a first time driver. After purchasing the insurance I started to read reviews and really should have listened to them but chose to see how my own experience with them would be. All I can say is don't! First of all, the preference of you not to use your car after 10 is not a preference, it affects your score massively, and it feels like I have my mother in the car with me at all times, cutting social events short because I have to be home before 10! (The reason I wanted a car was for my own independence, and that's gone out of the window!!) Also, the clutch went on my car last month, meaning in the run up to that happening my car's accelleration was very high for a few weeks. Therefore my score for the accelleration has gone down to below average. After ringing the company to explain my situation to see if the score could be undone at all (even willing to provide the supporting evidence), they turned around and told me nothing could be done, the score is based on my driving and that was my driving at the time. If you're thinking of going with this insurance please don't make the same mistake as me and others, spend that little extra on a better insurer.”

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Posted 8 years ago

“The 'not so' Smartbox. We purchased this policy for my son as we brought him a car for his 18th. It was one of the only Black Box policies that would insure a Mini Cooper and also have no curfew. How wrong were we on the curfew - 2 weeks later we get an email advising that his score is 35 and needs to get above 40. The main reason was because he drives after 10pm - which is most nights of the week due to work. We also have been struggling to get access to the App and their wait times on the phone are horrendous - but friendly and helpful once got through. I decided to cancel it and take out a policy with no black box through Admiral - OK - it's more expensive but there are no restrictions. My son now enjoys his driving - just need to disconnect the black box.”

Helpful Report

Posted 8 years ago

“Been with them for over a year and had no problems, or with the 'black box' itself. However, recently changed my vehicle and had to get a new box fitted. This came with a £135 'installation fee'. They said on the phone I have 21 working days to get it installed and gave me a choice of 3 dates for my area, policy was taken out on the 4th may, appointment for box to be fitted made for the 20th, well within the 21 day rule. Today I had a call from them (2 days before) as they could not get an engineer out to me and the only next date was the 27th, I arranged for the 27th and then they call me back realising they made a mistake as the date is after 21 days. I called customer services to see if I could get an extension but their reply was no and that I should of chosen a sooner date to start with and questioned why I didn't pick a sooner date! The lady then said my policy would be cancelled Monday if I don't get it fitted before then even though the 25th would be the cut off point for the 21 day period??? Then contacted the installation company and they said they struggle to get an engineers to my area, so therefore I have to travel 50 miles to my university address to get it fitted Wednesday so they don't cancel my policy. All I can say is, don't let customer services push you about on the phone and stand your ground. Didn't get any apology for the confusion on their part. I'm not paying nearly £700 a year plus 'installation' fees for that. Won't be renewing.”

Helpful Report

Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,998 reviews