Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.33

3.3 Rating 1,962 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,962 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 'not so' Smartbox. We purchased this policy for my son as we brought him a car for his 18th. It was one of the only Black Box policies that would insure a Mini Cooper and also have no curfew. How wrong were we on the curfew - 2 weeks later we get an email advising that his score is 35 and needs to get above 40. The main reason was because he drives after 10pm - which is most nights of the week due to work. We also have been struggling to get access to the App and their wait times on the phone are horrendous - but friendly and helpful once got through. I decided to cancel it and take out a policy with no black box through Admiral - OK - it's more expensive but there are no restrictions. My son now enjoys his driving - just need to disconnect the black box.”

Helpful Report

Posted 7 years ago

“Been with them for over a year and had no problems, or with the 'black box' itself. However, recently changed my vehicle and had to get a new box fitted. This came with a £135 'installation fee'. They said on the phone I have 21 working days to get it installed and gave me a choice of 3 dates for my area, policy was taken out on the 4th may, appointment for box to be fitted made for the 20th, well within the 21 day rule. Today I had a call from them (2 days before) as they could not get an engineer out to me and the only next date was the 27th, I arranged for the 27th and then they call me back realising they made a mistake as the date is after 21 days. I called customer services to see if I could get an extension but their reply was no and that I should of chosen a sooner date to start with and questioned why I didn't pick a sooner date! The lady then said my policy would be cancelled Monday if I don't get it fitted before then even though the 25th would be the cut off point for the 21 day period??? Then contacted the installation company and they said they struggle to get an engineers to my area, so therefore I have to travel 50 miles to my university address to get it fitted Wednesday so they don't cancel my policy. All I can say is, don't let customer services push you about on the phone and stand your ground. Didn't get any apology for the confusion on their part. I'm not paying nearly £700 a year plus 'installation' fees for that. Won't be renewing.”

Helpful Report

Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,962 reviews