Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.33

3.3 Rating 1,960 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,960 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Take long time to dealing with my claim”

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Posted 6 years ago

I am very sorry to see you have been in an accident and hope you are well. There are many contributing factors towards resolving claims which can cause unforeseen delays, but I'm confident we will work hard to close the claim as soon as possible for you. ~Connor

Posted 4 years ago

“The policy was renewed despite being cancelled! The redeeming factor was that the error was corrected quickly.”

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Posted 6 years ago

I am sorry to see we made this mistake, but pleased to see it was rectified quickly. Thank you for taking the time to leave a review. ~Connor

Posted 4 years ago

“Following an accident, I was sent letters threatening court action by the other party?s insurance company because Hastings had not paid them and they were holding me liable for the costs - this happened twice regarding the same accident. I had to regularly call and nag Hastings to get them to do anything which meant hours and hours on hold and phone bills of over ?100. It was horribly stressful.”

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Posted 6 years ago

Hi,? I am sorry you've been approached by the other party's insurance in order to try and gain a more advantageous settlement for them. We work hard to get the right outcome and on occasion are unable to prevent issues such as this. I do regret you spent money on phone calls and if you speak to the team we will be happy to look at that ~Joe?

Posted 4 years ago

“i think telling customers they was sending monthly payments to a third party company and also come out and service the boxes in the cars because I think mine is broken”

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Posted 6 years ago

Hi, if you have concerns over the functionality of your black box I would recommend contacting our SmartMiles team directly on?01733 308 380. ~Connor

Posted 4 years ago

“My smart miles score didn't reset on a new year”

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Posted 6 years ago

Hi Rhia, Thanks very much for the review. I can confirm the score doesn't reset upon renewing and continues as you were ~Joe?

Posted 4 years ago

“Can be alot cheaper.. without a black box. Doesen't feel safe or secure having a tracker”

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Posted 6 years ago

Hi, the black box is a vital stipulation of all of our policies. We use GPS tracking to measure vital elements of the scoring. If the SmartMiles policy is not for you, we do have a wide range of other products on offer to you. ~Connor

Posted 4 years ago

“I wouldn't normally post this but since I got an email asking for feedback... I emailed about my insurance renewal, as they sent me a price and said that I was saving ?200 from last years insurance quote, when in actual fact it was only a saving of ?30. I got a holding email from someone in a different department to say that my query would be responded in the next few days. No one did respond to say why the information given to me was wrong. My insurance was then automatically renewed and I'm still not sure why they told me I'd be saving ?200. I had a good experience with them last year though. I probably wouldn't use them again next year as I don't want a black box in my car forever.”

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Posted 6 years ago

Hi, I am sorry to see you were provided with misinformation. I'll be sure to pass your feedback onto our team so they can use it to improve in the future and avoid similar circumstances arising. ~Connor

Posted 4 years ago

“They would not give me a breakdown of my renewal cost. I only scored 5% for acceleration and would like to know how much this cost when renewing my policy. With a 1.2 engine you have to rev it to climb hills therefore I will always have a low score as you have designed the system for me to fail and in doing this you are costing me more when renewing my policy. My father 'Nigel Wright' has paid my new policy therefore you have my authorization to contact him to discusss further on 07814 034888.”

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Posted 6 years ago

Hi Connor, Sorry we were unable to divulge insurer rating information to you upon request. This is something held by them and not released to us or the public. The telematics box judges G force rather than engine revs so if you lurch or brake sharply, this will affect your score. Also, as you have posted your father's personal mobile number publicly, I would recommend to remove it to protect him from nuisance calls ~Joe

Posted 4 years ago

“This company is shocking. They don't take into account that motorway driving is different to driving on normal roads and then I got a load of calls from customer services saying I had been in 195 accidents and just basically causing trouble, I drive a fiat 500, I doubt my car would survive 1 accident let alone that many! So in the end I cut my policy short and went with someone else and even then they short changed me in the refund (as I paid for the full year).”

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(Car Insurance) - Posted 6 years ago

“The staff not very helpful, or friendly”

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Posted 6 years ago

Hi Jodi, Sorry to see you feel that way, thank you for your feedback. Hopefully your next call will be much better ~Joe?

Posted 4 years ago

“My car door blew in the wind out of my grasp into a women's car whom I work with. This happened in a private car park and the women decided to go through my insurance to fix the smallest of dents. You did not tell me she had proceeded to go through my insurance I just got a letter saying you had accepted liability. Wasn't to pleased.”

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Posted 6 years ago

Hi Sophie, We're sorry you weren't happy with the level of explanation regarding the claim - for more information you can speak to the team free on?0800 035 4260 ~Joe?

Posted 4 years ago

“Try to ring to arrange appointments to fit the required device into my vehicle after I bought the insurance. But it looks like no one ever answers the phone . I have try this for the past seven days. At the meantime I received a few reminders and ask me to get in touch to keep my policy. No email option”

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Posted 6 years ago

Hi, I'm very sorry to see you've had difficulty getting in touch with us and we are working very hard to improve the waiting time as swiftly as we can due to this. Hopefully you've gotten the service you needed now ~Joe?

Posted 4 years ago

“App doesn't work, I've logged my details but it stays in the loading screen for about 20mins and nothing happens. The smart miles box is fitted correctly although wasn't the easiest, specifically the battery fittings are far too small!”

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Posted 6 years ago

Hi, If you clear your browser's cache and reload it may help. After that, our call centre team an continue to check in to the issue with you ~Joe?

Posted 4 years ago

“I don't mind the box so much, except for the fact it restrains you from driving at night. Essentially, acts as a curfew due to the fear of your score being compromised for driving after 10pm, which by the way takes ages to increase for the daytime driving. The discount however provided was amazing, hence cannot complain on the price front, but I guess you get what you pay for.”

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Posted 6 years ago

Hi, Thanks very much for your review and feedback. I'm sorry you weren't happy with how the scores work but I am very pleased to hear you got a great discount? ~Joe?

Posted 4 years ago

“I thought the service was poor overall for a number of reasons. One being the lack of information given to me about costs for changing my address and how much it would be etc. Secondly being that the service felt rushed and pressed for time. I was fairly disappointed.”

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Posted 6 years ago

Hi, Sorry to see that you've not been happy with the overall service - we're grateful that you've taken the time to feedback to us here however ~Joe?

Posted 4 years ago

“I think the tracker on my battery is telling porkies when it's giving me31/100 for braking and 40/100 for speed especially when I'm keeping to the speed limits”

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Posted 6 years ago

Hi Greg, Sorry to see you're not happy with your score. It's generated with more input than just whether you keep to the limits for instance how sharply you brake or accelerate. We're happy to help with more tips and advice anytime. Just get in touch on?01733 308 380 and let us know ~Joe?

Posted 4 years ago

“Was good throughout the year but was told 3-5 working days for my ?600 refund.. it's the 7th day now not happy”

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Posted 6 years ago

Hi, I'm sorry to see that your refund hasn't arrived in time - if it is still late, please get in touch on?01733 308 380 and we will look into this for you right away ~Joe

Posted 4 years ago

“review the car you are insuring to see if a smartmile can be fitted”

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Posted 6 years ago

Hi, Thanks for your review - if we can help you in any way improve our stars please do let us know and we'll be more than happy to help ~Joe?

Posted 4 years ago

“I cancelled this policy,I am still waiting for my deposit to be returned. I phoned to make sure that the box fitting had been cancelled. Was informed every thing had been cancelled. The box fitters turned up on the Saturday morning. Explain that, what a waste.....”

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Posted 6 years ago

Hi,? I'm very sorry to see that the policy had been cancelled - it is important we get your feedback to learn how we can do out utmost to prevent it so I thank you very much ~Joe?

Posted 4 years ago

“Don't send e-mails demanding ?0-00p and threatening to cancel my policy when I paid in full the week before, then ignore my e-mails. Not a great way to treat customers”

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Posted 6 years ago

Hi, I'm?sorry to see there was an incorrect letter sent to you, I can appreciate that would be frustrating. I have sent your details over to ensure that there are none further after this ~Joe?

Posted 4 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,960 reviews