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Hastings Direct Smart Miles Reviews

3.3 Rating 1,960 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

Company Reviews

Product Reviews

3.3

Based on 1,960 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to wait over 30 mins to get my appointment call answered. Then I was informed on that day of the installation visit that the engineer could not make it so I have had to re-arrange for today. Yesterday I received an email written in very threatening and upsetting language telling me my policy had been cancelled - the small print then advised it wouldn't be if I got the smart box fitted within next 7 days.”

Posted 6 years ago

Hi, Thank you for your feedback, I'm sorry that you didn't find the setup to go smoothly. We are looking into improving this and your comments help us to do so ~Joe?

Posted 4 years ago

“you sent emails to say payment of ?0.00 needed to be made or you would cancel policy. everything had already been paid in full not happy with the service.”

Posted 6 years ago

Hi, Sorry to see there was an incorrect letter sent out, I can appreciate that would be a frustration. I have sent your details over to ensure that there are none further after this ~Joe?

Posted 4 years ago

“Not sure where or how (or IF) they record your data accurately, but it's never been a smooth run with them. Over my time with them, they tried to charge me hundreds of pounds I didn't need to pay regarding black boxes etc and took talking to three different workers in order for them to listen and not overcharge me. Then when it came to not renewing my policy, they tried to charge me a further couple of hundred which took another phone call where they advised me other departments were unaware of my cancellation. Customer service is poor and I feel all they want is money, money, and extra money! What says it all is this email was titled "Thanks for renewing with Smart Miles"... I've rang up twice to confirm I'm NOT renewing...”

Posted 6 years ago

Hi, Thank you for the review - I can confirm that we've cancelled the renewal of your policy and your accounts are not affected. I'm sorry to learn of your other issues and appreciate that your score reflects your experience ~Joe

Posted 4 years ago

“Not good on booking side..requested call back nexted day as info not with me.. didn't get one.. phoned myself.. long delays on phone no indication as to how long I might be waiting for my call to be answered 8”

Posted 6 years ago

Hi, We're sorry for your wait and can appreciate that it needs to improve. I've emailed the team about the callback for you ~Joe

Posted 4 years ago

“I found it impossible to get through to you by phone. i kept being asked to press a number depending upon what I wanted to talk about but whatever number I pressed I kept being asked to press another number and so on and on. In the end I gave up.”

Posted 7 years ago

Hi, Sorry for your wait, we're aware that it's too long and are working hard to improve in this area. Thanks for the feedback regarding the menu - we're always looking at simplifying the process ~Joe

Posted 4 years ago

“couldnt make the app work with the user name and password recieved from Hastings”

Posted 7 years ago

Hi, Thanks for the review, your issue might be resolved by doublechecking that you have login details for both the app and the online account as they are different ~Joe?

Posted 4 years ago

“A cheap insurance policy although disappointed every time I logged out and went back to the quote it went up in price in total by ?32 in the 10 minutes”

Posted 7 years ago

Sorry to see that your price re-rated. Online quotes do fluctuate similarly to hotels or flights on occasion, I do apologise ~Joe

Posted 4 years ago

“Good service,box arrived on time & easy to fit.”

Posted 7 years ago

Sorry to see you reduced your score, if we can help at all please do get in touch with the team? ~Joe

Posted 4 years ago

“I need to know how well im driving. There is no good way to get up to date info on that. If there is anything other than the app, that also has low ratings, then I haven't been told”

Posted 7 years ago

Hi, thank you for the feedback - we're always looking at ways to improve our app

Posted 4 years ago

“Customer service skills are brilliant, but they don't seem to listen as I get emails asking or saying something and asking me to repeat myself”

Posted 7 years ago

We appreciate the feedback and I'll be sure to pass it on to the appropriate department. ~Connor

Posted 4 years ago

“Overall are a great service provider but the smart dashboard is completely wrong I have had 0 for acceleration for a year now. Checked the reviews online and there are thousands of people with the same problem. I'm just scared of my insurance bouncing.”

Posted 7 years ago

Hi, I'm sorry to see you've been having problems. Have you raised your concerns with our SmartMiles team? ~Connor

Posted 4 years ago

“Less strict.”

Posted 7 years ago

Hi, Thanks very much for your review and feeding back your comment - sorry to see you didn't get on with the scoring but hopefully it has helped to understand how insurers see safe driving ~Joe?

Posted 4 years ago

“Black box readings where poor and they couldn't even explain why or attempt to assist me.”

Posted 7 years ago

I'm sorry to see this. If you would like to discuss further please feel free to contact our SmartMiles team. ~Connor

Posted 4 years ago

“I have had endless trouble with Hastings smart miles trying to complete the simple task of renewing my insurance! If they weren't offering the cheapest renewal price which was ?20 cheaper then a new policy I would definitely of cancelled. Full payment of the renewal had been attempted to be taken from my bank account the day before I had decided to renew my insurance, even though I had requested when buying my first year not to have an automatic renewal and have proof of this in the proposal email. After hours spent calling a number of times trying to get the right information and being spoken to in a condescending manner I decided to renew my insurance but go for the monthly payments, which I must add the Asian lad I spoke to, for once was very helpful and did everything successfully on his part. A few days later I had an email come through to say that the attempt to take the full payment previously had failed and my policy would be cancelled on the 20th if I do not pay in full. Wasting more of my time I then called back to be told they apologise and that the finance side had not received my payment details and would be sorted straight away. The payment has still not been taken from my account, here's hoping I still have car insurance!”

Posted 7 years ago

Hi, I'm very sorry to read about your experience and can appreciate your frustration. We've asked the SmartMiles team to take a look and give you a call to confirm the status of your policy. Hopefully it will alleviate your concerns and we can improve your perception of he service ~Joe?

Posted 4 years ago

“Was nice until I had an issue then argued, tried to add items to my policy and charge me for it without my consent”

Posted 7 years ago

I'm sorry to see this. Have you raised your concerns with our team? ~Connor

Posted 4 years ago

“Don't bother using if you have to accelerate slightly faster to get up very steep hills and pull out on to National Speed limit roads, all whilst going to and from work before 5am and after 10pm.”

Posted 7 years ago

“I need help as my sons braking score says 0 but his acceleration is 100. My husband went out with my son to see what he drove like and it was fine. My husband then drove the car he has been driving for 30 yrs without any problems but still braking is low. Anyone any advice and will they cancel the policy? If I cancel will there be a charge?”

Posted 7 years ago

“Robots with zero customer care Unfortunately too many obnoxious staff overshadowing their helpful colleagues. Conflicting and confusing information from an array of associates backed up by denial of accountability. A scurry of minor issues leaves me trust less in their ability to represent me in a serious scenario.”

Posted 7 years ago

“Robots with zero customer care Unfortunately too many obnoxious staff overshadowing their helpful colleagues. Conflicting and confusing information from an array of associates backed up by denial of accountability. A scurry of minor issues leaves me trust less in their ability to represent me in a serious scenario.”

Posted 7 years ago

“Got out this insurance in February 2016, as it was the cheapest one for me as a first time driver. After purchasing the insurance I started to read reviews and really should have listened to them but chose to see how my own experience with them would be. All I can say is don't! First of all, the preference of you not to use your car after 10 is not a preference, it affects your score massively, and it feels like I have my mother in the car with me at all times, cutting social events short because I have to be home before 10! (The reason I wanted a car was for my own independence, and that's gone out of the window!!) Also, the clutch went on my car last month, meaning in the run up to that happening my car's accelleration was very high for a few weeks. Therefore my score for the accelleration has gone down to below average. After ringing the company to explain my situation to see if the score could be undone at all (even willing to provide the supporting evidence), they turned around and told me nothing could be done, the score is based on my driving and that was my driving at the time. If you're thinking of going with this insurance please don't make the same mistake as me and others, spend that little extra on a better insurer.”

Posted 7 years ago

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Hastings Direct Smart Miles is rated 3.3 based on 1,960 reviews