Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“great friendly service”

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Posted 8 years ago

“Was nice until I had an issue then argued, tried to add items to my policy and charge me for it without my consent”

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Posted 8 years ago

I'm sorry to see this. Have you raised your concerns with our team? ~Connor

Posted 6 years ago

“Helpful information regarding renewal. Reasonable renewal quote”

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Posted 8 years ago

“Helpful information regarding renewal. Reasonable renewal quote”

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Posted 8 years ago

“Online system could be better change my address 3 times and after it get change my renewal was registered to my old address after phoning to say they had the wrong address got a rude woman on the phone who said I have not change my address after tell her I phone and done it online and then she told me that as my address is worng I wouldn't be insured if I put a claim in as it is a different address I was living at and that I couldn't change my address as i was due to renew so not help from her at all”

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Posted 8 years ago

Hi, Thanks for taking the time to review us. I'm very sorry you didn't enjoy the service and that there was an issue. I do hope that it's been resolved? ~Joe

Posted 6 years ago

“I renewed my insurance with Hastings smart miles, the price of renewal was better than expected, I was able to easily switch my payments to months instalments, add on an extra and I was able to find out any information I needed when phoning the customer services.”

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Posted 8 years ago

“Needed an answer about policy. Supervisor promised to call me back within an hour. After waiting in all day and 4 further calls, I'm still waiting...2 weeks later!”

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Posted 8 years ago

Hi, Sorry to see this - please email help@hastingsdirect.com and I'll ensure that it reaches the right team for you? ~Joe?

Posted 6 years ago

“Great customer service”

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Posted 8 years ago

“Please please please do not be fooled into taken insurance with this company , it is impossible to drive in the manner they expect to keep your score above 40 . There telematics boxes are flawed and I am in the process of registering a complaint with the insurance ombudsman. You will get very little if no help from there patronising customer service staff who just repeat its the way you drive. You have been warned .”

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Posted 8 years ago

“I have been using the company for 3 months now, and the braking and the acceleration don't even pick up have done 2000 miles and still doesn't work have called lots of times but they say it's the way I'm driving but if I was that bad I would have crashed by now my insurance is through the roof but now when I do quotes on their website i can't even get a quote leaving as soon as I can not happy at all and am cancelling asap”

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Posted 8 years ago

“Website is terrible, Couldn't sign into my account, when I tried to sign up it said an account was already registered with this information and when I tried to reset the password it said the account did not exist. In addition when I changed car midway through the year they charged me much more than another insurance company would as they knew they could otherwise I would not get my 1 years NCB.”

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(Car Insurance) - Posted 8 years ago

“The smart miles box is the worst thing I have ever done.. I don't drive silly and the points you have deducted from the system go on ridiculous things such as acceleration and braking so if you brake to harsh (in their eyes) you have points deducted! Unless you drive ridiculously carefully then the box will be the Bain of your life as it takes points from you so often and is really difficult to regain again! There are too many sections where they can deduct your points from personally if I was ever to get another box I would find an insurance company that only went on the speed and not braking, acceleration, time of day etc”

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Posted 8 years ago

Hi, Thank you for taking the time to review us and leave your feedback. I'm sorry you didn't find it to your liking and that you felt braking should not be scored. We take on board all customer comments to help learn and improve ~Joe?

Posted 6 years ago

“Always helpful with enquirys :)”

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Posted 8 years ago

“Always helpful with enquirys :)”

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Posted 8 years ago

“Great deals and very helpful customer service lines. Offered me a great renewal price that was alot cheaper than anywhere else!”

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Posted 8 years ago

“I had a box in my car and I started working till after 10 so I was driving between 10-5, I called the insurance and explained my situation, they did nothing for me and I was basically being punished and lossing my score because I was working late to afford to pay the bill.”

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Posted 8 years ago

Hi, We're very sorry, driving after 10pm ?is a core influencer of scores so we're unable to modify the insurer's terms in this regard to accommodate?customers habits. Our product is specifically designed to keep our customers from driving in the most risk-laden times in return for a discounted price at renewal ~Joe?

Posted 6 years ago

“Very efficient service. Would definitely recommend.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“This company is the worst company EVER for car insurance and they are scamming the young, inexperienced drivers. My daughter took out their insurance 2 months ago and is having to cancel it as she cannot increase her score to the required target. The telemetry is WRONG- my husband has 35 years driving experience and has driven the car for the last week and the score still hasn't changed. The staff you have to deal with are shocking and by the time we are finished with it, we will be several hundred pounds lighter! The kids have it hard enough as it is with the cost of insurance and this just adds insult to injury. I cannot believe they are still trading and will be writing to Watchdog as soon as I have finished writing this review. DO NOT USE THIS COMPANY”

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Posted 8 years ago

“Cheap insurance for my second year but not worth it. Wish I'd read the reviews and just paid more money! My acceleration score has never been more than 25 since the day I had the box fitted despite driving ridiculously slowly up hills and pulling away in order to make the score go up and yet nothing changed. I contacted the company for advice and was sent a generic email stating that they cannot share that information. Time of day is also down because I drove after 10pm about a month ago, my score has barely increased despite having not driven it AT ALL outside of curfew. The feedback doesn't actually tell you how to improve and the staff are not helpful at all, wish I'd never taken out a policy with them. Might have to see if I can afford to move to another insurer. RUBBISH.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews