Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Less strict.”

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Posted 8 years ago

Hi, Thanks very much for your review and feeding back your comment - sorry to see you didn't get on with the scoring but hopefully it has helped to understand how insurers see safe driving ~Joe?

Posted 6 years ago

“only disappointment is when email query no-one gets back”

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Posted 8 years ago

“Plenty of info given and always been very helpful”

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Posted 8 years ago

“I have found the service to be very useful for younger drivers like myself. After a year of driving, my insurance price dropped by half because of my driving score which I was very pleased with. However, the scores soon drop if you do something wrong.”

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Posted 8 years ago

“Much like all the previous reviews, I wish I'd searched reviews before I'd paid for this. I was actually told on the phone by customer services when I enquired why my braking score has been zero for 4 weeks that it can go into the minus...however you can't go above a hundred if you're driving well! This is misleading and as such I think many of us have been mis-sold the product. I've been unduly penalised for driving once in 3 weeks after 10pm for an hour...my score has gone down to 64 which is grossly disproportionate. THIS PRODUCT IS NOT FIT FOR PURPOSE.”

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Posted 8 years ago

“Black box readings where poor and they couldn't even explain why or attempt to assist me.”

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Posted 8 years ago

I'm sorry to see this. If you would like to discuss further please feel free to contact our SmartMiles team. ~Connor

Posted 6 years ago

“The customer service team is very good and helpful!”

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Posted 8 years ago

I'm very pleased to hear that! Thank you for your feedback. ~Connor

Posted 6 years ago

“I would use Hastings Direct SmartMiles service again. The website is easy to use, and if any other queries, they can be phoned and they deal with issues very efficiently and promptly.”

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Posted 8 years ago

“Fantastic service and great price!”

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Posted 8 years ago

“Hassle free”

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Posted 8 years ago

“Shocking shocking company steer clear of them. Young drivers being penalised a total scam!! Please please be aware DO NOT USE THIS COMPANY”

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Posted 8 years ago

“Hastings Smart miles have helped me a lot in being a young new driver, a very appreciated discount was knocked off for my second year although there was some confusion about the payment as they had taken it a day early and so I hadn't amended the details, and I also received an email saying I hadn't renewed my insurance when it had clearly been renewed; although it did say my account was ?0.00 to pay so I didn't worry. Overall I think they are a good insurer and especially helpful for young drivers like me.”

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Posted 8 years ago

“They were so helpful when starting the policy, changing vehicles, and then again when it came to renewal. Excellent, would definetly reccomend.”

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Posted 8 years ago

“Staff were very helpful and efficient. I would definitely recommend to friends and family”

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Posted 8 years ago

“What can I say, we used this insurance for my 18 year old son when he past his test in March and had exactly the same experience that others have shared. Three trips after 10pm resulting in a score of 18 that would not shift and a letter saying score below 40, and 200 miles to improve. We counted our losses and moved insurer, yes it was a loss with cancellation fee of £25 and £250 for the telematics box that is simply not fit for purpose! It is shocking that they continue to get away with this, please don't waste your money, time and most importantly impact your new drivers morale. My advice stay well clear and get insured elsewhere!!”

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Posted 8 years ago

“Do not go with Hastings smartmiles, a complete waste of money! I'm 18 and passed my test with only two minors, very excited to get my first car I was looking at insurance prices every day! As I'm young, work two jobs and go to uni I thought Hastings would be the best company to go with, I phoned before taking my insurance out asking about the curfew as I work late 2 nights out of the week as a waitress, they said this wouldn't be an issue and I should definitely consider going with themselves! After ALOT of thinking about going with Hastings, even after reading the reviews I thought how bad could it be? Within two weeks of having my black box I received an email saying they were going to cancel my insurance if my score was below 40 after I had drove another 200 miles. I phoned and asked why as I thought I was driving to the best of my ability! I then started to look at the dashboard app every day to see what was going on! When checking the journeys it stated I had been making trips around 2-3 o'clock in the morning, and that's why my score was going down. I work 13 hour shifts as a vet nurse, the last thing I would do is come home at 9pm and then go out again at 2 in the morning! Especially to a golf course that I've never heard of or don't know where it is! After ringing nearly every other day, saying my black box was incorrect I heard the same thing over and over! 'Our telematics team are of a high standard, your black box is not faulty.' What a load of BS! So I thought it would be best to take photos of my car on my drive with the date and time. After 200 miles they told me they were cancelling my insurance in 7 days, after speaking to their head office, complaints company and management, emailing them the photos I had taken proving my car was at home when it was saying I was driving, they still continued to go ahead and cancel. On the 6 day I phoned to cancel my insurance, they then asked for £210 for the black box, £45 cancellation fee and £90 to come and remove the box, after freezing my account towards them, denying access to take the money and refusing to pay any fee, they still tried to take the money from my bank account! Do not get insured with hasting smart miles!! Worst insurance I will ever have!!!”

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Posted 8 years ago

“EVERYTHING!”

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Posted 8 years ago

“New quote was the best definitely recommend”

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Posted 8 years ago

“I was very happy with my policy last year and the service I received, my renewal price was a reflection on my driving with the black box and my saving was brilliant.”

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Posted 8 years ago

“Worst experience of car insurance ever ....... My daughter got insured with Hastings SmartMiles first mistake !!! She has had the insurance for 6 months approx and her score has always been ok until this last month where her score has dropped below the required 40. Upon phoning up SmartMiles to enquire how we could increase her score we were told it was because she has driven after 10pm !!!!! Shock horror a 19 year old out after 10pm whatever next !!!! She then proceeded to keep the car at home after 10pm for 2 weeks no change whatsoever in her score !!! Her app states that she does 85% of her driving in the day so 15% is at night yet that equates to a '0' score on her time of day driving !!?? No one at SmartMiles could answer how these scores are arrived at ! She has now had her email to say they will cancelling her insurance in 7 days .... congratulations smartmiles you have turned a competent and confident driver into a quivering wreck scared to drive her own car ...... WORST COMPANY EVER !!!”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews