Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Very helpful and happy to help with my questions. Quick and easy to sort out.”

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Posted 8 years ago

“No hassle renewal. Very helpful staff. Useful reminders but didn't feel pressured. Really pleased that I was able to purchase no claims protection after just one year and the cost of renewal was unbeatable. 10/10”

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Posted 8 years ago

“Not a happy bunny at all, after calling them regarding my policy in 2016 and the curfew they have in place they told me if I was to continue to drive within the hours of 10:30pm-5:00am they would cancel my policy or put my premium up, bare in mind I'm a student and was working part time within theses hours I find this disgraceful! They must expect you to keep your car on the drive and never drive it; oh and not to mention the statistics they keep on there system regarding your breaking, acceleration and speed (that is not one bit accurate) they only reduced my quote in 2017 by a whopping ?45 where and the year before they more than halved it, it's literally one problem after the other! Unless you want to keep your car on the drive and pay through the roof for your insurance then DON'T TAKE OUT YOUR POLICY WITH THESE!!!”

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Posted 8 years ago

Hi, Thanks?for your review and feedback, I'm sorry you weren't happy with the discount you received. It is important to understand that we intentionally want to keep you from driving after 10pm as this is when the most and worst accidents happen. In exchange for safer driving, your insurer will be able to reduce more from your next premium.? ~Joe

Posted 6 years ago

“Before my insurance is due to start I have already had problems. Rude calls, Box sent to wrong address, complaint ignored, received threatening e mails (WE HAVE CANCELLED YOUR POLICY due to not having box fitted on time) (this just after the box was fitted on time). What an abysmal excuse for an insurance company!”

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Posted 8 years ago

“Customer service was bad, not helpful at all”

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Posted 8 years ago

Hi, Sorry to see you feel that way but thank you for taking the time to let us know and provide a review. We're always looking at ways to improve by listening to our customers ~Joe?

Posted 6 years ago

“Less strict.”

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Posted 8 years ago

Hi, Thanks very much for your review and feeding back your comment - sorry to see you didn't get on with the scoring but hopefully it has helped to understand how insurers see safe driving ~Joe?

Posted 6 years ago

“only disappointment is when email query no-one gets back”

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Posted 8 years ago

“Plenty of info given and always been very helpful”

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Posted 8 years ago

“I have found the service to be very useful for younger drivers like myself. After a year of driving, my insurance price dropped by half because of my driving score which I was very pleased with. However, the scores soon drop if you do something wrong.”

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Posted 8 years ago

“Much like all the previous reviews, I wish I'd searched reviews before I'd paid for this. I was actually told on the phone by customer services when I enquired why my braking score has been zero for 4 weeks that it can go into the minus...however you can't go above a hundred if you're driving well! This is misleading and as such I think many of us have been mis-sold the product. I've been unduly penalised for driving once in 3 weeks after 10pm for an hour...my score has gone down to 64 which is grossly disproportionate. THIS PRODUCT IS NOT FIT FOR PURPOSE.”

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Posted 8 years ago

“Black box readings where poor and they couldn't even explain why or attempt to assist me.”

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Posted 8 years ago

I'm sorry to see this. If you would like to discuss further please feel free to contact our SmartMiles team. ~Connor

Posted 6 years ago

“The customer service team is very good and helpful!”

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Posted 8 years ago

I'm very pleased to hear that! Thank you for your feedback. ~Connor

Posted 6 years ago

“I would use Hastings Direct SmartMiles service again. The website is easy to use, and if any other queries, they can be phoned and they deal with issues very efficiently and promptly.”

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Posted 8 years ago

“Fantastic service and great price!”

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Posted 8 years ago

“Hassle free”

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Posted 8 years ago

“Shocking shocking company steer clear of them. Young drivers being penalised a total scam!! Please please be aware DO NOT USE THIS COMPANY”

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Posted 8 years ago

“Hastings Smart miles have helped me a lot in being a young new driver, a very appreciated discount was knocked off for my second year although there was some confusion about the payment as they had taken it a day early and so I hadn't amended the details, and I also received an email saying I hadn't renewed my insurance when it had clearly been renewed; although it did say my account was ?0.00 to pay so I didn't worry. Overall I think they are a good insurer and especially helpful for young drivers like me.”

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Posted 8 years ago

“They were so helpful when starting the policy, changing vehicles, and then again when it came to renewal. Excellent, would definetly reccomend.”

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Posted 8 years ago

“Staff were very helpful and efficient. I would definitely recommend to friends and family”

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Posted 8 years ago

“What can I say, we used this insurance for my 18 year old son when he past his test in March and had exactly the same experience that others have shared. Three trips after 10pm resulting in a score of 18 that would not shift and a letter saying score below 40, and 200 miles to improve. We counted our losses and moved insurer, yes it was a loss with cancellation fee of £25 and £250 for the telematics box that is simply not fit for purpose! It is shocking that they continue to get away with this, please don't waste your money, time and most importantly impact your new drivers morale. My advice stay well clear and get insured elsewhere!!”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews