Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Staff friendly and easy to communicate with.”

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Posted 8 years ago

“Second year with Hastings direct. It isn't the best insurance however was the cheapest. I paid ?1500 my first year and this year am paying ?700 with 1 years NCB. Only down side is the app doesn't work and my braking score is always 0.”

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Posted 8 years ago

“Same as the other reviews; their business model appears to be to charge you for the installation fee of the black box and then calibrate it to ensure no one can reasonably drive within their parameters before cancelling your policy and charging you 45 pounds for cancellation and 90 pounds for the removal of the box. I called when my score started to drop and asked about the algorithms they use to meter your acceleration, braking etc and they were less than useless; as a mathematician I still can't figure out any sensible system this could be based on! Apart from losing bucket loads of money you'll just end up stressed the entire time you're driving, not to mention accelerating and breaking so slowly you end up putting yourself and others at risk.”

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Posted 8 years ago

“Ditto - Not going to waste lots of words but this definitely needs referring to the insurance ombudsman asap. How the hell can an insurance company endorse a scheme such as this. We had a year with a different provider with no problems. We only changed as this was a better deal. AVOID AT ALL COSTS.”

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Posted 8 years ago

“Avoid at all cost, the policy is clearly a scam to make money, my daughter had a black box fitted by myself as instructed by them. Whilst the score that needs to be above 40% started high it dropped of quick due to time off day driver and that she parks at her boyfriend house. As a student she works some evenings and weekends and as such they score you down. The policy was over £1200 and black box is received by post, which you have to fit. At the point they cancel 8 months in they charge £200 cancelation fee, when they advise you to cancel as if they cancel the policy they say you will not get insurance else where they also charge £90 for the black box to be removed but you take this out yourself? My wife and I have both sat with her whilst driving and found her to be very safe. So I took her car for a period off time and drove it on my policy and regardless off how well I drove it during day time hours they still knocked the score back to keep it under 40% The are aware that if you search for a policy with out the black box that the cheapest you will find is £1880 which is theirs. pay more at the start and avoid Hastings direct at all cost. regards Keith”

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Posted 8 years ago

“The service originally was excellent. However, after renewing my car insurance I got an additional email saying that I had not renewed and that I had a week to pay ?0.00. This was very confusing and made me concerned that my car insurance had not gone through, despite the money leaving my account. When I rang to check this the gentleman on the phone was very helpful and sorted it straight away.”

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Posted 8 years ago

Hi, thanks for sharing the feedback, sorry to learn you got an email in error?but I'm glad it was sorted ~Joe

Posted 6 years ago

“I thought that the process was simple and easy enough that anyone could use it no problems at all.”

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Posted 8 years ago

“As with everyone else on here this company threatened to cancel my daughters insurance. They said she had gone under the allowed score 3 times but when I pointed out that they had not told us and that their own app showed it didnt they said it was a problem my end. The boxes never score high even when I had the car for a week and drove as carefully as humanly possible (i am a driving instructor) it showed my braking as bad. AVOID AVOID AVOID They are then going to charge me for cancellation even though it is at their behest plus want £200 for the box etc plus £90 to remove it > AVOID AVOID AVOID”

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Posted 8 years ago

“Customer service skills are brilliant, but they don't seem to listen as I get emails asking or saying something and asking me to repeat myself”

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Posted 8 years ago

We appreciate the feedback and I'll be sure to pass it on to the appropriate department. ~Connor

Posted 6 years ago

“Insurance is good and cheap . Bad communication with staff tho every email iv sent throught has came back with error”

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Posted 8 years ago

Sorry to see this - try our online mail portal if you need help still:?https://www.hastingsdirectsmartmiles.com/contact ~Joe

Posted 6 years ago

“Exactly the same as all the other reviews, just wish I had read reviews before taking out the insurance!! Please go to the fb page and you will get there from a lovely lady”

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Posted 8 years ago

“When you try to contact by mail you generally don't get any response whatsover. Calling is more effective though.”

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Posted 8 years ago

Thanks very much for letting us hear your thoughts on the product and service. We're grateful for the opportunity to learn from your feedback as we're always looking to improve ~Joe

Posted 6 years ago

“Very friendly and professional staff members who are willing to go the extra mile.”

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Posted 8 years ago

“They were efficient on the telephone.”

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Posted 8 years ago

“Overall are a great service provider but the smart dashboard is completely wrong I have had 0 for acceleration for a year now. Checked the reviews online and there are thousands of people with the same problem. I'm just scared of my insurance bouncing.”

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Posted 8 years ago

Hi, I'm sorry to see you've been having problems. Have you raised your concerns with our SmartMiles team? ~Connor

Posted 6 years ago

“Same as most people on here! Stupidly took out this insurance without reading reviews. Although sounds like I'm one of the lucky ones that didn't get my policy cancelled! Threatening letters when box already fitted. Took a further £270 as NCB not proven even though you need to show the certificate when they fit the box! (I did get this back 3weeks later!) Finally got to the end of my year and Hastings essential (no telematics) was £180 cheaper. Similar poor experience with the scoring system, I had 100speed 82acceleration but somehow 0 braking. Apparently I crawl up to just under the speed limit then slam my brakes on. Please avoid this company you'll most likely regret it!”

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Posted 8 years ago

“Haven't had any problems with Hastings at all Haven't needed to ring up or anything like that”

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Posted 8 years ago

“Yes very pleased with the customer service and was very happy with the quote given”

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Posted 8 years ago

“Exactly the same as all these reviews, how are they getting away with it!!! Braking score of 0 (how is that possible) and as soon as you go out past 10 your score drops making it impossible to get it back up in 7 days. When I first got my policy they said it would be okay to go out past 10 a few times a month... well clearly not. Having to cancel policy leaving me with only £600 refund after only 2 months. They are a JOKE! Need to be shut down. 😡😡😡”

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Posted 8 years ago

“It is absolutely amazing, so friendly and helpful , thank you so much”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews