Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“The service originally was excellent. However, after renewing my car insurance I got an additional email saying that I had not renewed and that I had a week to pay ?0.00. This was very confusing and made me concerned that my car insurance had not gone through, despite the money leaving my account. When I rang to check this the gentleman on the phone was very helpful and sorted it straight away.”

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Posted 8 years ago

Hi, thanks for sharing the feedback, sorry to learn you got an email in error?but I'm glad it was sorted ~Joe

Posted 6 years ago

“I thought that the process was simple and easy enough that anyone could use it no problems at all.”

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Posted 8 years ago

“As with everyone else on here this company threatened to cancel my daughters insurance. They said she had gone under the allowed score 3 times but when I pointed out that they had not told us and that their own app showed it didnt they said it was a problem my end. The boxes never score high even when I had the car for a week and drove as carefully as humanly possible (i am a driving instructor) it showed my braking as bad. AVOID AVOID AVOID They are then going to charge me for cancellation even though it is at their behest plus want £200 for the box etc plus £90 to remove it > AVOID AVOID AVOID”

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Posted 8 years ago

“Customer service skills are brilliant, but they don't seem to listen as I get emails asking or saying something and asking me to repeat myself”

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Posted 8 years ago

We appreciate the feedback and I'll be sure to pass it on to the appropriate department. ~Connor

Posted 6 years ago

“Insurance is good and cheap . Bad communication with staff tho every email iv sent throught has came back with error”

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Posted 8 years ago

Sorry to see this - try our online mail portal if you need help still:?https://www.hastingsdirectsmartmiles.com/contact ~Joe

Posted 6 years ago

“Exactly the same as all the other reviews, just wish I had read reviews before taking out the insurance!! Please go to the fb page and you will get there from a lovely lady”

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Posted 8 years ago

“When you try to contact by mail you generally don't get any response whatsover. Calling is more effective though.”

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Posted 8 years ago

Thanks very much for letting us hear your thoughts on the product and service. We're grateful for the opportunity to learn from your feedback as we're always looking to improve ~Joe

Posted 6 years ago

“Very friendly and professional staff members who are willing to go the extra mile.”

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Posted 8 years ago

“They were efficient on the telephone.”

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Posted 8 years ago

“Overall are a great service provider but the smart dashboard is completely wrong I have had 0 for acceleration for a year now. Checked the reviews online and there are thousands of people with the same problem. I'm just scared of my insurance bouncing.”

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Posted 8 years ago

Hi, I'm sorry to see you've been having problems. Have you raised your concerns with our SmartMiles team? ~Connor

Posted 6 years ago

“Same as most people on here! Stupidly took out this insurance without reading reviews. Although sounds like I'm one of the lucky ones that didn't get my policy cancelled! Threatening letters when box already fitted. Took a further £270 as NCB not proven even though you need to show the certificate when they fit the box! (I did get this back 3weeks later!) Finally got to the end of my year and Hastings essential (no telematics) was £180 cheaper. Similar poor experience with the scoring system, I had 100speed 82acceleration but somehow 0 braking. Apparently I crawl up to just under the speed limit then slam my brakes on. Please avoid this company you'll most likely regret it!”

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Posted 8 years ago

“Haven't had any problems with Hastings at all Haven't needed to ring up or anything like that”

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Posted 8 years ago

“Yes very pleased with the customer service and was very happy with the quote given”

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Posted 8 years ago

“Exactly the same as all these reviews, how are they getting away with it!!! Braking score of 0 (how is that possible) and as soon as you go out past 10 your score drops making it impossible to get it back up in 7 days. When I first got my policy they said it would be okay to go out past 10 a few times a month... well clearly not. Having to cancel policy leaving me with only £600 refund after only 2 months. They are a JOKE! Need to be shut down. 😡😡😡”

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Posted 8 years ago

“It is absolutely amazing, so friendly and helpful , thank you so much”

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Posted 8 years ago

“Very helpful and happy to help with my questions. Quick and easy to sort out.”

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Posted 8 years ago

“No hassle renewal. Very helpful staff. Useful reminders but didn't feel pressured. Really pleased that I was able to purchase no claims protection after just one year and the cost of renewal was unbeatable. 10/10”

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Posted 8 years ago

“Not a happy bunny at all, after calling them regarding my policy in 2016 and the curfew they have in place they told me if I was to continue to drive within the hours of 10:30pm-5:00am they would cancel my policy or put my premium up, bare in mind I'm a student and was working part time within theses hours I find this disgraceful! They must expect you to keep your car on the drive and never drive it; oh and not to mention the statistics they keep on there system regarding your breaking, acceleration and speed (that is not one bit accurate) they only reduced my quote in 2017 by a whopping ?45 where and the year before they more than halved it, it's literally one problem after the other! Unless you want to keep your car on the drive and pay through the roof for your insurance then DON'T TAKE OUT YOUR POLICY WITH THESE!!!”

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Posted 8 years ago

Hi, Thanks?for your review and feedback, I'm sorry you weren't happy with the discount you received. It is important to understand that we intentionally want to keep you from driving after 10pm as this is when the most and worst accidents happen. In exchange for safer driving, your insurer will be able to reduce more from your next premium.? ~Joe

Posted 6 years ago

“Before my insurance is due to start I have already had problems. Rude calls, Box sent to wrong address, complaint ignored, received threatening e mails (WE HAVE CANCELLED YOUR POLICY due to not having box fitted on time) (this just after the box was fitted on time). What an abysmal excuse for an insurance company!”

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Posted 8 years ago

“Customer service was bad, not helpful at all”

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Posted 8 years ago

Hi, Sorry to see you feel that way but thank you for taking the time to let us know and provide a review. We're always looking at ways to improve by listening to our customers ~Joe?

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews