Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A cheap insurance policy although disappointed every time I logged out and went back to the quote it went up in price in total by ?32 in the 10 minutes”

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Posted 8 years ago

Sorry to see that your price re-rated. Online quotes do fluctuate similarly to hotels or flights on occasion, I do apologise ~Joe

Posted 6 years ago

“Happy with the service provided, My 2nd year with smartsmiles my monthly premium reduced by ?34 per month”

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Posted 8 years ago

“-.”

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Posted 8 years ago

“Clear information Deposit was not required as i renewed policy- happy!!! Always available”

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Posted 8 years ago

“yes I would recommend hastings direct smartmiles the one thing I do,not like is that we have to be back home at 10,00pm I think 11,oopm would be a lot better”

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Posted 8 years ago

“phoning customer service was great! I didn't have to sit on hold at all and the process was simple, as the man on the phone knew exactly what he was doing. The only criticism is that it was a little hard to understand him at times, as he spoke a little too fast and there was a lot of background noise on his end, but it wasn't too much of an issue.”

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Posted 8 years ago

“Very gd service...great price compared to all the other rip off companies plus the young lady who arranged the insurance on the phone for me was lovely ...polite ..happy....just what I want when speaking to someone in customer service”

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Posted 8 years ago

“Gave me a very cheap price compared to other insurances and very easy to get into contact with if needed.”

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Posted 8 years ago

“Get better customer reviews”

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Posted 8 years ago

Hi, I'm very sorry to see you are unhappy. Is there any help I can provide at this time?

Posted 6 years ago

“It was the cheapest product, what a mistake that was! Never again will i use a HastingDirect product! The scoring elements acceleration, breaking, speeding, and time of day, where completely useless. Only generic advise is given, nothing specific. I have been driving for 10 years and never had an issue with an issue company before this. What I can't understand is I was told to drive more to increase my score as I hardly used the car. Surly this increases the chance of having a accident?”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“They where very helpful when I've had any questions and always efficient however I'm always on hold for at least 15-20 minuets before any one can help.”

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Posted 8 years ago

“Very straight forward information and quick response to any information requested.. Would be happy to recommend to others.”

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Posted 8 years ago

“Considering new drivers at affordable prices.”

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Posted 8 years ago

“Excellent service and price”

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Posted 8 years ago

“As I only drive occasionally, the service I have received is good. My score could be rated higher as I do only complete a few miles per annum. I have renewed my policy as your pricing is of the best value. Continue with your best efforts. Regards Hannah Jones.”

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Posted 8 years ago

“Good service,box arrived on time & easy to fit.”

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Posted 8 years ago

Sorry to see you reduced your score, if we can help at all please do get in touch with the team? ~Joe

Posted 6 years ago

“Everything was delivered on time i.e. Telemetrucs easy to fit good value for money for first insurance and so far all as was expected”

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Posted 8 years ago

“Great customer service team, friendly and pleasant”

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Posted 8 years ago

“I need to know how well im driving. There is no good way to get up to date info on that. If there is anything other than the app, that also has low ratings, then I haven't been told”

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Posted 8 years ago

Hi, thank you for the feedback - we're always looking at ways to improve our app

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews