Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to a few different people on the phone. Some more helpful than others.”

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Posted 8 years ago

Hi, I'm glad you received the help you needed and can appreciate consistency is something we coukd always improve upon ~Joe?

Posted 6 years ago

“Excellent service”

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Posted 8 years ago

“Yes”

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Posted 8 years ago

“Absolute scam of a company. Acceleration score never moved off 0 but I was told because the braking score works it's fine, I totally don't agree with this as they are 2 separate ratings and should work individually. Asked for someone to come out and check and was told no because nothing was faulty, I paid this company £2500 to be mugged off I have 2 months of insurance left and they are giving me the 200 mile improvement warning clearly to cancel the policy before it ends so I don't get the years no claims, my scores have been average up until now. Avoid avoid avoid”

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Posted 8 years ago

“I WOULD RECOMMEND NEVER GOING WITH SMART MILES AND GETTING A BLACK BOX , YOUR SCORE NEVER GOES UP YOU NEED AT 40 OR ABOVE , WHEN I CALLED AND EXPLAIN THE RUDE MAN SAID "WELL YOU CANT DRIVE THEN HAHA" I DIDNT REALISE I WAS PAYING FOR A DRIVING INSTRUCTOR AGAIN I THOUGHT I WAS PAYING FOR INSURANCE .... 100% GOING THE CO-OP INSURANCE , VERY STUIPD IF YOU GO WITH SMART MILES”

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Posted 8 years ago

“I went for a quote directly through their website but couldn't seem to opt out of getting a professionally installed blackbox. I rang the hotline but the person I spoke to couldn't opt me out without running a new quote, which he said would be more expensive due to fluctuations in the market. I asked if he could give me my current quote minus ?35 for self-installing the box but he said there was nothing he could do. I went to confused.com to get myself a new quote. This turned out to be cheaper.”

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Posted 8 years ago

Hi,? Thank you for letting us know how you found the quote journey and a challenge that you found during it. We're looking at how to ensure customers can always access the type of cover they want easily ~Joe

Posted 6 years ago

“They are really helpful when discussing the policy and making sure I have the right cover without pushing me to have a better policy than I need”

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Posted 8 years ago

“They give you the best price up front rather than you having to haggle. They also automatically increased my mileage to unlimited without me asking. Everything else was simple and straight forward.”

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Posted 8 years ago

“Claims department not very helpful, had an incident nearly a year ago and still no resolution which has now affected my NCB, they just seen to deal with everything so slowly.”

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Posted 8 years ago

I'm really sorry to see your claim is taking a long time - in cases where liability is being contested for instance, it can be a challenge for us to resolve it quickly. If you do want an update you can always speak to our team on the freephone line of course ~Joe?

Posted 6 years ago

“Took forever and far too many phone calls to the company to have the issue with the black box they had sent me resolved despite being told the make and model of my car when taking out the insurance. If it wasn't for the fact that it was the cheapest insurance for a 21 year old female on their first car I would avoid taking out insurance with the company if possible. One department doesn't seem to talk to the other and their communication to Octotelematics was nothing short of pointless as they do not seem to communicate either. Waisted soo much time on an issue that should never have been caused in the first place. Luckily I had my Dad off work to try and resolve the matter while I was at work and unable to deal with the matter. My Dad is not a machanic but knows his way around a car well enough to fit a black box and to be dumbed down by the company when he described the situation was unacceptable! To top it off, when a second insurance policy was started with another type of black box, that had to be fitted within 14 days. When phoning the company that was supplying said second black box that supposedly offered a "7 days a week" service to home or work, I was met with the rather short and disgusting attitude of "we've got one appointment before your 14 days expire, take it or leave it". I had to pursue and push to then be told that there was one other day I could have it fitted and had to choose this date due to commitments. It would also be undeniably helpful if the number on the email for the company coming to fit my black box actually provide a phone number that was correct and in service! I understand that any business or service has busy spells but in this case to offer only 2 days out of 14 at the first chance I had to book my fitting appointment really does not fit the "7 day a week service" that was conveyed in when taking out my insurance with Hastings Direct.”

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Posted 8 years ago

Hi, Thank you for taking the time to let us read about your experience, I am sorry it wasn't the best one to have. I would like to look into the email and telephone number you referred to more if I may. Could you forward it to help@hastingsdirect.com and reference this Feefo review for us please? We would be grateful for the opportunity to review any incorrect information Many thanks, Joe?

Posted 6 years ago

“good product good price. service a little ifish”

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Posted 8 years ago

“Good service and was explained well but when asked questions the person I spoke to sounded a bit fed up at having to go over again”

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Posted 8 years ago

“Everything was as stated”

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Posted 8 years ago

“A very good insurance company, i would recommend this company to everyone. Especially young drivers; ?”

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Posted 8 years ago

“Great customer service, really easy to speak to on the phone and get the quote sorted (good price). Would recommend to anyone.”

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Posted 8 years ago

“Very quick delivery of the Blackbox needed in the car and provided tutorial videos to set it up.”

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Posted 8 years ago

“Great service and price.”

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Posted 8 years ago

“What a money making scam. My acceleration never moved of 0, when i rang up to see why, they replied with 'if you live in a hilly area this could be affected' had to cancel after a month beford they canceled it. Avoid!!”

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Posted 8 years ago

“I had a very friendly lady help me, I believe her name was Sarah. Very professional and very friendly :)”

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Posted 8 years ago

“Terrible customer service - cancelled policy after 4 days. 11 days on still waiting for refund”

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Posted 8 years ago

Hi,? Sorry to see your refund is taking some time - we know it's frustrating and thank you for your patience ~Joe?

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews