Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Professional knowledgeable helpful”

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Posted 8 years ago

“The customer service is good.”

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Posted 8 years ago

“Ok. No RAC docs througj yet??”

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Posted 8 years ago

“It was good”

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Posted 8 years ago

Thanks for the review, hopfully we get the chance to improve on it this year too! ~Joe

Posted 6 years ago

“1 send me a review when I had seen some readings online as I do a small mileage and have not reached 60 and been able to use facility 2 explain what device on floor in car is and how it should sit”

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Posted 8 years ago

Hi, Thank you for taking the time to proviode your review, it's appreciated. If you give the team a quick call on?01733 308 380 we will be more than happy to explain more about the points you raised ~Joe?

Posted 6 years ago

“Very good communication”

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Posted 8 years ago

“Great Customer Service Representative”

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Posted 8 years ago

“My son had a black box fitted last year with another insurance company. He almost got over 80% rating with them all the time. This year we changed his insurance to Hastings because we're with them. He's be with them for 35 days and is in his second warning because he is below 40%. He works away during the week and drives a work van. He only uses his car at the weekend and occasionally on an evening if he's worked locally. On average about 5 -10 journeys a week and he has only driven a couple of times after 10pm coming home no later than 10.20pm. But his time of driving is on zero. Also his acceleration and braking is really low about 6-15 scored. Although he says he never revs the car above 2 and he's never braked hard. Whatever he does he can't score higher. So tomorrow is d-day to see if it's gone back up but after a weekend of driving correctly, safely and before 10pm his score has only gone up by 2points 36 to 38. I wouldn't recommend going with Hastings.”

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Posted 8 years ago

“no problems no hassle. smartbox easy to install having given clear instructions”

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Posted 8 years ago

“Whole experience was good. Very easy to follow and was kept informed.”

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Posted 8 years ago

“Customer service great and price even better”

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Posted 8 years ago

“Fast and efficient service especially regarding delivery of black box and checking whether or not we had received it.”

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Posted 8 years ago

“So I've been insured by Hastings smart miles for a week now and so far everything has been good, customer service when I took the policy out and the booking of my black box installation. However today was the day my box was supposed to be fitted, I booked the 8-12 slot so I could carry on with the rest of my day, only to be sitting there an hour after 12 and the engineer still hasn't turned up. When I ring again the customer service was great and they transferred me through to the right people. When I was put through to the right person they had a look to see where the engineer had got to and proceeded to tell me that said engineer had rang in sick this morning so there was never an engineer on his way out to me. I had no phone call to say that my engineer had to cancel this morning and they didn't ring to say that there wasn't any spare engineers available to cover the original who rang in sick. I told them I'd he waiting since 8am and could have been waiting all day hadn't I rang them to find out what was happening. Considering I've only been with this provider 1 week I'm not happy so far with the service provided and I hope throughout the year they give a better service or they won't have a loyal customer for next year!”

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Posted 8 years ago

“Too much deduction from annual payment please don't buy insurance from this company or if you really want to buy it from them don't pay annually pay monthly but they will still take a lot of money as a deposite”

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Posted 8 years ago

Hi, Sorry to see you were unhappy with the credit repayment and first payment amount - I hope that we were still competitive against other insurers abnd you liked our product ~Joe?

Posted 6 years ago

“Bought through compare the market, & was the cheapest, with a well known company such as yourselves. Process was simple & I only gave you 4 stars because the price went up after I had entered the vehicle reg no, otherwise it would have been 5 stars”

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Posted 8 years ago

“Horrible”

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Posted 8 years ago

Hi, Sorry to see you weren't happy with our service - hopefully we get the opportunity to improve your score in the future? ~Joe?

Posted 6 years ago

“Took one hour to get through. Then I had to call back due to lack of communication between smart miles and renewals. Another 1.30 hours before my purchase was complete. Unacceptable time to spend on an insurance policy”

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Posted 8 years ago

Hi, Please accept my apology for the waiting time that you had - we are working very hard to put changes in place which will improve this for our customers. I appreciate very much your perseverance with us ~Joe?

Posted 6 years ago

“Amazing service, simple and easy to use.”

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Posted 8 years ago

“Hastings Direct were helpful, great price and most of all the service was fast and straight forward.”

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Posted 8 years ago

“Very good insurance company'”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews