Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Service was great smart miles arrived and is working but giving me low scores for driving between 10pm and 5am unfortunately I am a hgv driver I start at 4am and have to drive 16 miles to work so what can I do also I'm 54 not a young driver it's bizarre”

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Posted 8 years ago

Hi,? Thanks for providing your feedback and review. I'm sorry, this product is not suitable for those who need to drive frequently in those times as one of the core features is we keep you away from the most risk-heavy times. This in turn give you a great reduction in the renewal price if adhered to. SmartMiles is very useful for young drivers but is not exclusive just to let you know ~Joe?

Posted 6 years ago

“Car insurance rates are competitive, my SmartMiles box arrived within a few days and I was kept informed of it's arrival date”

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Posted 8 years ago

“My phonecall was answered almost immediately and the lady I spoke to was kind, explained everything clearly and we organised my cover renewal quickly and easily”

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Posted 8 years ago

“Very customer friendly”

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Posted 8 years ago

“Very good was very helpful and didn't charge me extra when I add more miles to my policy”

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Posted 8 years ago

“I'm very happy for company offer o good price of insurance for me I appreciate”

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Posted 8 years ago

“Phoned up and got a great deal on insurance with no hassle.”

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Posted 8 years ago

“So far, so good..”

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Posted 8 years ago

“Would have rated 5 stars but box has not arrived to be fitted under bonnet and only 2 days off the 14 days when it should be up and running! Sorting the insurance was easy and straightforward. Spoke with a young lady at your offices on Peterborough and she was kind, helpful and informative. All in all a good experience but still awaiting the box.”

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Posted 8 years ago

“I found it impossible to get through to you by phone. i kept being asked to press a number depending upon what I wanted to talk about but whatever number I pressed I kept being asked to press another number and so on and on. In the end I gave up.”

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Posted 8 years ago

Hi, Sorry for your wait, we're aware that it's too long and are working hard to improve in this area. Thanks for the feedback regarding the menu - we're always looking at simplifying the process ~Joe

Posted 6 years ago

“Good service and very helpful”

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Posted 8 years ago

“Yeah seems to be honest deal and do what promised cheese Maria”

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Posted 8 years ago

“Prompt helpful and friendly”

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Posted 8 years ago

“By doing as they said and getting my no claims bonus right before my renewal. Or at least get back to me about it so I could have changed it to direct debit before!”

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Posted 8 years ago

Hi, Sorry to see you had some service issues and I can appreciate that you're unhappy. Thanks for the chance to hear your comments and get a review ~Joe?

Posted 6 years ago

“Great service well recommended for a first time passed driver”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“Good product, still a lot more expensive than we expected.”

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Posted 8 years ago

“straight forward and easy to do.”

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Posted 8 years ago

“It was disappointing to find the lack of support and customer care when I contacted Hastings Direct SmartMiles and explained that I was having difficulty installing my black box. They refused to send an engineer unless I cancelled my policy and took out a new one with them, which is absolutely absurd. I would have rather paid the extra to insure my car with a company with better customer service.”

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Posted 8 years ago

Hi,? Thank you for your feedback - I've passed it to our team to look into and ensure that we are offering the right outcome for our customers where possible ~Joe?

Posted 6 years ago

“Positives: price! As a new driver, I got a little C2 which was perfect but insurance was a nightmare - if it wasn't for Smart Miles I would've been looking at over ?2,500 which I could not afford. After a year it had halved which was pretty good but I decided not to reinsure due to moving to a city - so price was good (I paid yearly) Negatives: They charge ?90 to remove the black box. Know a mechanic? They hide it behind the dashboard so it's a reasonably big job for someone with no experience removing them. At least they don't want you to send it back. Also, I didn't want to reinsure and yet they still took the money, I rang and explained and they said they'll refund it and cancel the new policy. This was 16th May, I won't get my money back until 7th June. Also, if your score goes down it is pretty impossible to build it back up. When I first got my car for the first month only I drove at night to pick up my boyfriend from work. For the rest of the year it was maybe 3 times I went out at night driving, my time of day score was 10/100. The rest are the same, which is a problem if you are not 100% confident when you first start using your car! All in all, it was a cheaper insurance policy with little other choices, but there are definite areas they could improve on.”

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Posted 8 years ago

Hi,? Thanks very much for giving us the opportunuty to read your feedback, it's important we learn from our customers as much as possible. Just to let you know, we do have boxes that are self-fit now and therefore can be removed without charge as well.? ~Joe?

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews