Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Great service, very competent CS rep. Helpful and friendly. Halved my insurance costs. Definitely recommend this company.”

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Posted 8 years ago

“I called and cancelled my policy the day before renewal, however they'd taken the money early. They said it would take 3-5 days to be refunded. However it has it has now been 6 working days and the money has still not been returned. They are now saying it will take 14 working day. Better staff training is needed.”

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Posted 8 years ago

Hi, Sorry to see you're waiting for your refund - I appreciate it's frustrating and thank you for the review and feedback ~Joe?

Posted 6 years ago

“Fantastic price”

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Posted 8 years ago

“I had originally cancelled the extention of my insurance, and phoned back 5 minutes later to ask if it was possible to keep hastings as my insurance. The woman on the phone was brilliant and sorted it out for me quickly after speaking to management and finance. Also my quote dropped by nearly ?300 in the first year.”

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Posted 8 years ago

“Was quick and easy to insure my car. Very helpful staff on the other end of the line!”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“dreadful. Ended up cancelling the policy. Had an appointment booked in for 12th June and was later told this was not possible. The person on the phone said my only option was to cancel the policy and purchase a new one. I have taken my business elsewhere”

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Posted 8 years ago

Hi, I do apologise that we couldn't ensure your box was fitted in time - I have passed your experience onto our team to learn from ~Joe?

Posted 6 years ago

“Promt quick service”

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Posted 8 years ago

“KEEP SEND IT NASTY REMINDERS ABOUT BEEN LATE BECAUSE OF WORK”

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Posted 8 years ago

Hi there, Thank you for your review, sorry you have had a negative experience. If you have any further issues please contact contact@hastingsdirectsmartmiles.com. - Jamie

Posted 6 years ago

“My first policy having just passed my driving test. Easy to arrange on line and the best quote I had!”

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Posted 8 years ago

“Very easy to use the website, the smart miles box was installed within days and the man who installed it was very quick and efficient. The App is easy to use as well.”

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Posted 8 years ago

“I took out my insurance with Hasting Direct Smartmiles as an existing Hastings customer and really cannot wait for the 12 months to be up. The installer arrived as booked and was supposed to take a photo of my existing No Claims Discount which he did as well as asking for my driving licence which wasnt mentioned at any point but luckily I had it. I then received an email from them with just the title documents to which I assumed was the confirmation of policy documents etc. It wasnt. Apparently the installer phot wasnt adequate and unless I submitted further proof within 7 days then my discount would be removed. I emailed them to say I was a Hasting customer so should be easy to locate at their end, nope they dont talk to their sister company......rubbish customer service. if you drive after 10.0pm on a regular basis this isnt for you, unless you can ensure that other idiots on the road wont cause you to brake sharply this isnt for you, if you cannot guarantee you can keeep to very speed limit then this isnt for you. In fact if you are an average driver you arent going to save any money and you run the risk of having your insurance cancellled, and from reading other reviews they wont phone or write to you, no they will send you an email to tell you its cancelled and the sting in the tail is once thats happened you will find it very difficult to get insurance elsewhere. AVOID”

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Posted 8 years ago

Hi, I'm sorry to see that you weren't satisfied with the service from SmartMiles and that don't feel our product is right for you. Thank you very much for taking the time to let us know and providing our review. We read all reviews and take customer comments on board ~Joe?

Posted 6 years ago

“I was well informed as to how it works and given ample opportunity to opt out. I think this will encourage me to be a more disciplined driver and to slow down!”

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Posted 8 years ago

Hi, I'm very sorry to see that you were happy but have now reduiced your score - please do get in touch with us if you need help or if there's some way we can resolve your issue ~Joe?

Posted 6 years ago

“really helpful thanks”

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Posted 8 years ago

“The quote for an 18 year old new driver was ridiculously expensive.”

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Posted 8 years ago

Hi, I am sorry to see we've not offered at a price you were happy with and hope that our service and the renewal quote will improve your score ~Joe?

Posted 6 years ago

“Service was great smart miles arrived and is working but giving me low scores for driving between 10pm and 5am unfortunately I am a hgv driver I start at 4am and have to drive 16 miles to work so what can I do also I'm 54 not a young driver it's bizarre”

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Posted 8 years ago

Hi,? Thanks for providing your feedback and review. I'm sorry, this product is not suitable for those who need to drive frequently in those times as one of the core features is we keep you away from the most risk-heavy times. This in turn give you a great reduction in the renewal price if adhered to. SmartMiles is very useful for young drivers but is not exclusive just to let you know ~Joe?

Posted 6 years ago

“Car insurance rates are competitive, my SmartMiles box arrived within a few days and I was kept informed of it's arrival date”

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Posted 8 years ago

“My phonecall was answered almost immediately and the lady I spoke to was kind, explained everything clearly and we organised my cover renewal quickly and easily”

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Posted 8 years ago

“Very customer friendly”

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Posted 8 years ago

“Very good was very helpful and didn't charge me extra when I add more miles to my policy”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews