Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best value price Fast processing of my insurance request Friendly customer service”

Helpful Report

Posted 8 years ago

“First experience of driving with a Smart Box. Delivery was prompt and communication good with delivery date. Very competitive quote for my car insurance.”

Helpful Report

Posted 8 years ago

“Easy to install box and easy to purchase insurance, passed my test at 11:15 on the 24th of may and was insured by 12:15 the same day”

Helpful Report

Posted 8 years ago

“Online registration proved easier than expected and phone support re: our location was simple and accurate. Prices best competitively and we trusted the reviews.”

Helpful Report

Posted 8 years ago

“Smartmiles's service was very good and easy to setup”

Helpful Report

Posted 8 years ago

“Best price insurance by far on comparison website. Smartmiles box arrived really quickly and easy to install.”

Helpful Report

Posted 8 years ago

“Communication could have been better when setting up the policy. Along with having information stated a little more clearly, such as dates and deadlines”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to let us know about your experience, it's important we can hear from our customers to learn and improve ~Joe

Posted 6 years ago

“I feel as though the box restrictions aren't explained thoroughly enough when choosing this insurance. When I finally got my car and my insurance I felt a sense of freedom and didn't have to be dependent on someone to take me places. However with the box lowering your score when driving after 10, it affected me when travelling back from work and whenever friends or family needed taking somewhere. I feel as though the box took away the excitement I had to drive.”

Helpful Report

Posted 8 years ago

Hi,? Thank you very much for taking the time to let us hear your feedabck, it is welcome. It's important to be thorough when selecting the right cover for you and while we do our best to explain the product on the phone it is not posible to go over all terms and conditions. I'm sorry that you're not happy with the score but we are always ready to offer advice if you get in touch ~Joe?

Posted 6 years ago

“Quick & efficient service. Competitive prices. Operators very informative & helpful”

Helpful Report

Posted 8 years ago

“Not sure where or how (or IF) they record your data accurately, but it's never been a smooth run with them. Over my time with them, they tried to charge me hundreds of pounds I didn't need to pay regarding black boxes etc and took talking to three different workers in order for them to listen and not overcharge me. Then when it came to not renewing my policy, they tried to charge me a further couple of hundred which took another phone call where they advised me other departments were unaware of my cancellation. Customer service is poor and I feel all they want is money, money, and extra money! What says it all is this email was titled "Thanks for renewing with Smart Miles"... I've rang up twice to confirm I'm NOT renewing...”

Helpful Report

Posted 8 years ago

Hi, Thank you for the review - I can confirm that we've cancelled the renewal of your policy and your accounts are not affected. I'm sorry to learn of your other issues and appreciate that your score reflects your experience ~Joe

Posted 6 years ago

“Don't insure with them, their box is always correct and you have no way of proving otherwise even if massively incorrect”

Helpful Report

Posted 8 years ago

Hi,? Sorry to see you're not happy with your scores and the data that the box sends. We're always happy to discuss scores and advise on how to improve them with you if needed, so just get in touch to learn more ~Joe?

Posted 6 years ago

“you sent emails to say payment of ?0.00 needed to be made or you would cancel policy. everything had already been paid in full not happy with the service.”

Helpful Report

Posted 8 years ago

Hi, Sorry to see there was an incorrect letter sent out, I can appreciate that would be a frustration. I have sent your details over to ensure that there are none further after this ~Joe?

Posted 6 years ago

“They were brilliant”

Helpful Report

Posted 8 years ago

“The reason for the rate was as the day I was having the smart box fitted I received an email stating that my policy was being terminated this caused stress and confusion to me and panicked me as it was well within the time frame stated”

Helpful Report

Posted 8 years ago

Hi, I'm sorry that you received a letter regarding cancellation however I'm pleased you've had it fitted now. Thanks for the review and feedback ~Joe

Posted 6 years ago

“What a shambolic company, all they do is rip you off or cancel your policy. I am reporting them to the insurance ombudsman. DONT GET INVOLVED WITH THIS COMPANY AT ANY COST.”

Helpful Report

Posted 8 years ago

“apparently shagging dogs is more well thought of than using these imbeciles”

Helpful Report

Posted 8 years ago

“They could provide a number that works for starts. But the black box must be messed up. I drove early because of an emergency twice over one weekend and it killed my rating. I've been driving ridiculously careful since but my rating keeps going down and now been threatened with cancellation. Fucking brilliant”

Helpful Report

Posted 8 years ago

Hi, Sorry to learn your scores dipped, if you want to know how you can raise them we're always happy to offer explanation and advice ~Joe?

Posted 6 years ago

“Pleasant knowledgeable staff, good quote, would recommend”

Helpful Report

Posted 8 years ago

“Very good price and cover”

Helpful Report

Posted 8 years ago

“So far so bad. Everything declared at proposal time then the first thing they do is charge an outrageous admin fee claiming something wasn't disclosed which was. Very sharp practice and I dread to think what they would be like if you had to make a claim.”

Helpful Report

Posted 8 years ago

Hi,? I'm sorry to learn about your fee - if you want to show us anything that helps to understand how it was disclosed on your side please email help@hastingsdirect.com ~Joe?

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews