Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Best price insurance by far on comparison website. Smartmiles box arrived really quickly and easy to install.”

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Posted 8 years ago

“Communication could have been better when setting up the policy. Along with having information stated a little more clearly, such as dates and deadlines”

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Posted 8 years ago

Hi, Thank you for taking the time to let us know about your experience, it's important we can hear from our customers to learn and improve ~Joe

Posted 6 years ago

“I feel as though the box restrictions aren't explained thoroughly enough when choosing this insurance. When I finally got my car and my insurance I felt a sense of freedom and didn't have to be dependent on someone to take me places. However with the box lowering your score when driving after 10, it affected me when travelling back from work and whenever friends or family needed taking somewhere. I feel as though the box took away the excitement I had to drive.”

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Posted 8 years ago

Hi,? Thank you very much for taking the time to let us hear your feedabck, it is welcome. It's important to be thorough when selecting the right cover for you and while we do our best to explain the product on the phone it is not posible to go over all terms and conditions. I'm sorry that you're not happy with the score but we are always ready to offer advice if you get in touch ~Joe?

Posted 6 years ago

“Quick & efficient service. Competitive prices. Operators very informative & helpful”

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Posted 8 years ago

“Not sure where or how (or IF) they record your data accurately, but it's never been a smooth run with them. Over my time with them, they tried to charge me hundreds of pounds I didn't need to pay regarding black boxes etc and took talking to three different workers in order for them to listen and not overcharge me. Then when it came to not renewing my policy, they tried to charge me a further couple of hundred which took another phone call where they advised me other departments were unaware of my cancellation. Customer service is poor and I feel all they want is money, money, and extra money! What says it all is this email was titled "Thanks for renewing with Smart Miles"... I've rang up twice to confirm I'm NOT renewing...”

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Posted 8 years ago

Hi, Thank you for the review - I can confirm that we've cancelled the renewal of your policy and your accounts are not affected. I'm sorry to learn of your other issues and appreciate that your score reflects your experience ~Joe

Posted 6 years ago

“Don't insure with them, their box is always correct and you have no way of proving otherwise even if massively incorrect”

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Posted 8 years ago

Hi,? Sorry to see you're not happy with your scores and the data that the box sends. We're always happy to discuss scores and advise on how to improve them with you if needed, so just get in touch to learn more ~Joe?

Posted 6 years ago

“you sent emails to say payment of ?0.00 needed to be made or you would cancel policy. everything had already been paid in full not happy with the service.”

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Posted 8 years ago

Hi, Sorry to see there was an incorrect letter sent out, I can appreciate that would be a frustration. I have sent your details over to ensure that there are none further after this ~Joe?

Posted 6 years ago

“They were brilliant”

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Posted 8 years ago

“The reason for the rate was as the day I was having the smart box fitted I received an email stating that my policy was being terminated this caused stress and confusion to me and panicked me as it was well within the time frame stated”

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Posted 8 years ago

Hi, I'm sorry that you received a letter regarding cancellation however I'm pleased you've had it fitted now. Thanks for the review and feedback ~Joe

Posted 6 years ago

“What a shambolic company, all they do is rip you off or cancel your policy. I am reporting them to the insurance ombudsman. DONT GET INVOLVED WITH THIS COMPANY AT ANY COST.”

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Posted 8 years ago

“apparently shagging dogs is more well thought of than using these imbeciles”

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Posted 8 years ago

“They could provide a number that works for starts. But the black box must be messed up. I drove early because of an emergency twice over one weekend and it killed my rating. I've been driving ridiculously careful since but my rating keeps going down and now been threatened with cancellation. Fucking brilliant”

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Posted 8 years ago

Hi, Sorry to learn your scores dipped, if you want to know how you can raise them we're always happy to offer explanation and advice ~Joe?

Posted 6 years ago

“Pleasant knowledgeable staff, good quote, would recommend”

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Posted 8 years ago

“Very good price and cover”

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Posted 8 years ago

“So far so bad. Everything declared at proposal time then the first thing they do is charge an outrageous admin fee claiming something wasn't disclosed which was. Very sharp practice and I dread to think what they would be like if you had to make a claim.”

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Posted 8 years ago

Hi,? I'm sorry to learn about your fee - if you want to show us anything that helps to understand how it was disclosed on your side please email help@hastingsdirect.com ~Joe?

Posted 6 years ago

“The price is brilliant but the app is awful. It keeps crashing every time you try to look at anything. It is poor form to be unable to keep track of your performance on the black box.”

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Posted 8 years ago

Hi,? If you could go into your devices Settings then Apps then clear the cache, you may find better results. If not, reinstall it and hopefully it'll take care of the issue. Many thanks, Joe?

Posted 6 years ago

“Not good on booking side..requested call back nexted day as info not with me.. didn't get one.. phoned myself.. long delays on phone no indication as to how long I might be waiting for my call to be answered 8”

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Posted 8 years ago

Hi, We're sorry for your wait and can appreciate that it needs to improve. I've emailed the team about the callback for you ~Joe

Posted 6 years ago

“The website didn't recognised my username I had to connect via a email. I downloaded the app for my iPad but this was the same. The app appears to be very "amateurish" and in need of a serious update.”

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Posted 8 years ago

Hi, Thank you very much for your review and feedback. The app and account use two separate logins so ensure that you've made both and are using the right details. If you do still have trouble, give us a call ~Joe?

Posted 6 years ago

“inform customers in advance of cancelling a contract to allow them to resolve a genuine mistake when applying for insurance”

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Posted 8 years ago

Hi, I'm sorry to see you didn't receive the correspondence sent, if you want copies you can give the team a call and we'll reissue them ~Joe?

Posted 6 years ago

“It was a prompt and hassle free service.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews