Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price is brilliant but the app is awful. It keeps crashing every time you try to look at anything. It is poor form to be unable to keep track of your performance on the black box.”

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Posted 8 years ago

Hi,? If you could go into your devices Settings then Apps then clear the cache, you may find better results. If not, reinstall it and hopefully it'll take care of the issue. Many thanks, Joe?

Posted 6 years ago

“Not good on booking side..requested call back nexted day as info not with me.. didn't get one.. phoned myself.. long delays on phone no indication as to how long I might be waiting for my call to be answered 8”

Helpful Report

Posted 8 years ago

Hi, We're sorry for your wait and can appreciate that it needs to improve. I've emailed the team about the callback for you ~Joe

Posted 6 years ago

“The website didn't recognised my username I had to connect via a email. I downloaded the app for my iPad but this was the same. The app appears to be very "amateurish" and in need of a serious update.”

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Posted 8 years ago

Hi, Thank you very much for your review and feedback. The app and account use two separate logins so ensure that you've made both and are using the right details. If you do still have trouble, give us a call ~Joe?

Posted 6 years ago

“inform customers in advance of cancelling a contract to allow them to resolve a genuine mistake when applying for insurance”

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Posted 8 years ago

Hi, I'm sorry to see you didn't receive the correspondence sent, if you want copies you can give the team a call and we'll reissue them ~Joe?

Posted 6 years ago

“It was a prompt and hassle free service.”

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Posted 8 years ago

“Customer service is great , although when phoning in the automated response is a little too fast and I found some staff spoke a tad too fast even when i asked for them to slow down. Great service but it does come across as rushed. The mobile app isn't great either. had a few problems already it will give me no data sometimes and say not activated even though it is???”

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Posted 8 years ago

“Cheeper than anyone else”

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Posted 8 years ago

“Black box rating goes down so quickly I think it's ridiculous. Says regularly but goes down to 0 after one time.”

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Posted 8 years ago

Hi, If you'd like to learn more about how your scores change, we're happy to help. Give the team a call on?01733 308 380 and we can go through it with you and provide advice ~Joe?

Posted 6 years ago

“Everything was thouroughly and patiently explained.”

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Posted 8 years ago

“They have been ver efficoent”

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Posted 8 years ago

“The easiest insurance that I've ever had dealt with things well :)”

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Posted 8 years ago

“When I called the customer service telephone number I was happy with the response and help I received. I can't recall the agent I spoke to but he was very helpful. Overall a great service.”

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Posted 8 years ago

“You started my insurance on the car the day I purchased it”

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Posted 8 years ago

“When needed staff are very helpful and relatively easy to contact. Good product competitively priced. Black box straight forward and a definite help for a new driver.”

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Posted 8 years ago

“You have sent this questionnaire before fitting my telematics box. You have not turned up to fit it today at the agreed time and place. You have not contacted me about this so you have wasted my time waiting for you. I have tried to contact you and was on hold for 15 minutes. Appalled.”

Helpful Report

Posted 8 years ago

Hi, Thanks very much for your message, I have looked into your boxfit and have requested we apply for an extension to get it done. We'll be in touch with you as soon as we can update you by phone ~Joe?

Posted 6 years ago

“excellent and easy”

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Posted 8 years ago

“Originally called to confirm that changing my occupational details would cost ?150 as quoted online. Then when I actually went to amend the details, they quoted me ?360 and told me that the previous quote was invalid, and there was nothing that they could do.”

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Posted 8 years ago

Hi, I can see how frustrating your situation is and understand that your review reflects that. I am sory we could not enact the change with the price you saw online as mid term adjustments are not calculated the same as a new policy with different details. ~Joe?

Posted 6 years ago

“Excellent response received to telephone enquiry on 3 matters”

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Posted 8 years ago

“great discount after year 1 - many thanks”

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Posted 8 years ago

“Good communication skills over the phone.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews