Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is great , although when phoning in the automated response is a little too fast and I found some staff spoke a tad too fast even when i asked for them to slow down. Great service but it does come across as rushed. The mobile app isn't great either. had a few problems already it will give me no data sometimes and say not activated even though it is???”

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Posted 8 years ago

“Cheeper than anyone else”

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Posted 8 years ago

“Black box rating goes down so quickly I think it's ridiculous. Says regularly but goes down to 0 after one time.”

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Posted 8 years ago

Hi, If you'd like to learn more about how your scores change, we're happy to help. Give the team a call on?01733 308 380 and we can go through it with you and provide advice ~Joe?

Posted 6 years ago

“Everything was thouroughly and patiently explained.”

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Posted 8 years ago

“They have been ver efficoent”

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Posted 8 years ago

“The easiest insurance that I've ever had dealt with things well :)”

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Posted 8 years ago

“When I called the customer service telephone number I was happy with the response and help I received. I can't recall the agent I spoke to but he was very helpful. Overall a great service.”

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Posted 8 years ago

“You started my insurance on the car the day I purchased it”

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Posted 8 years ago

“When needed staff are very helpful and relatively easy to contact. Good product competitively priced. Black box straight forward and a definite help for a new driver.”

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Posted 8 years ago

“You have sent this questionnaire before fitting my telematics box. You have not turned up to fit it today at the agreed time and place. You have not contacted me about this so you have wasted my time waiting for you. I have tried to contact you and was on hold for 15 minutes. Appalled.”

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Posted 8 years ago

Hi, Thanks very much for your message, I have looked into your boxfit and have requested we apply for an extension to get it done. We'll be in touch with you as soon as we can update you by phone ~Joe?

Posted 6 years ago

“excellent and easy”

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Posted 8 years ago

“Originally called to confirm that changing my occupational details would cost ?150 as quoted online. Then when I actually went to amend the details, they quoted me ?360 and told me that the previous quote was invalid, and there was nothing that they could do.”

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Posted 8 years ago

Hi, I can see how frustrating your situation is and understand that your review reflects that. I am sory we could not enact the change with the price you saw online as mid term adjustments are not calculated the same as a new policy with different details. ~Joe?

Posted 6 years ago

“Excellent response received to telephone enquiry on 3 matters”

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Posted 8 years ago

“great discount after year 1 - many thanks”

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Posted 8 years ago

“Good communication skills over the phone.”

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Posted 8 years ago

“Brilliant”

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Posted 8 years ago

“I would recommend as the website was easy to follow.”

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Posted 8 years ago

“Very good”

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Posted 8 years ago

“Incredibly straightforward; the person I spoke to was very helpful, knowledgeable, courteous and efficient. My Smartbox arrived very promptly.”

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Posted 8 years ago

“No hassle, quick and easy to get a quote with good prices.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews