Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Good product, helpful on the phone”

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Posted 8 years ago

“Very disappointed so decided to cancel and pay charges!”

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Posted 8 years ago

Hi, I'm very sorry to see your review but I do thank you for the time to let us know about how you feel ~Joe?

Posted 6 years ago

“Would recommend to others very efficient link to portal could be better”

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Posted 8 years ago

“Excellent customer service , my car insurance has gone down 3 years running”

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Posted 8 years ago

“Shocking service. Score system doesn?t work due to scores not moving. If car is out after 10 pm the score goes down by 5 and this takes 7+ days to get back up. When called they had no explanation. Poor poor service.”

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Posted 8 years ago

Hi Craig,?Thank you for taking the time to review Smartmiles. Time of Day is one of the four elements we measure to calculate your driving score, Although there tends to be less traffic at night it is a more dangerous time to drive. Road casualty statistics from ROSPA show that 40% of collisions occur in the hours of darkness. It is for this reason that we weigh this element more heavily than some of the others. If you would like further information please contact our SmartMiles team directly using the e-mail form on the link here;?https://www.hastingsdirectsmartmiles.com/contact? ~Connor

Posted 6 years ago

“I cancelled this policy,I am still waiting for my deposit to be returned. I phoned to make sure that the box fitting had been cancelled. Was informed every thing had been cancelled. The box fitters turned up on the Saturday morning. Explain that, what a waste.....”

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Posted 8 years ago

Hi,? I'm very sorry to see that the policy had been cancelled - it is important we get your feedback to learn how we can do out utmost to prevent it so I thank you very much ~Joe?

Posted 6 years ago

“Competitive prices!!”

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Posted 8 years ago

“Poor company avoid using them, I won't say anymore”

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Posted 8 years ago

“Very poor company, got a letter saying that they were cancelling my sons policly for a poor score ranting, so he cancelled one minute before they did.”

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Posted 8 years ago

“Not impressed started off okay! cannot access dash board to see how I am doing! had to call Hastings Direct said i had to wait 14 days? rubbish technology! should be able to access immediately!”

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Posted 8 years ago

Hi, Thanks very much for taking the time to give us your feedback. We're always working hard to improve our service and offer customers more and your comments help us to do that ~Joe?

Posted 6 years ago

“Don't take payment before insurance is due to start. Don't send emails saying you are going to cancel cover before you have asked if appointment has been made to fit telematic.”

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Posted 8 years ago

Hi, thanks for the review, I'm sorry you're unhappy. We need to take payment at he point of sale although you can buy for a date in advance if you wish. If you do need any help with the appointment let us know ~Joe?

Posted 6 years ago

“excellent customer care”

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Posted 8 years ago

“Not very good at all. I wouldn't have purchased a policy if I knew what their customer service was like”

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Posted 8 years ago

“I had to wait over 30 mins to get my appointment call answered. Then I was informed on that day of the installation visit that the engineer could not make it so I have had to re-arrange for today. Yesterday I received an email written in very threatening and upsetting language telling me my policy had been cancelled - the small print then advised it wouldn't be if I got the smart box fitted within next 7 days.”

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Posted 8 years ago

Hi, Thank you for your feedback, I'm sorry that you didn't find the setup to go smoothly. We are looking into improving this and your comments help us to do so ~Joe?

Posted 6 years ago

“Did what it say”

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Posted 8 years ago

“Don't send e-mails demanding ?0-00p and threatening to cancel my policy when I paid in full the week before, then ignore my e-mails. Not a great way to treat customers”

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Posted 8 years ago

Hi, I'm?sorry to see there was an incorrect letter sent to you, I can appreciate that would be frustrating. I have sent your details over to ensure that there are none further after this ~Joe?

Posted 6 years ago

“Amazing customer service! Helped me answer my question... friendly staff... never waited long to be spoken to a member...”

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Posted 8 years ago

“Easy to orocess”

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Posted 8 years ago

“Good service in general”

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Posted 8 years ago

“Great customer service, very polite and efficient while I was on the phone getting all my insurance sorted.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews