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Hastings Direct Smart Miles Reviews

3.3 Rating 2,006 Reviews
56 %
of reviewers recommend Hastings Direct Smart Miles
3.3
Based on 2,006 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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the online service was easy to use and every thing was clear and easy to understand.
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Posted 8 years ago
Easy, efficient and convenient
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Posted 8 years ago
The service was ok the phone calls were helpful but took forever to get through
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Posted 8 years ago
Hi, Thank you for your review and feedback - we are working hard on improving our call waiting times and hope when you need us next we will be able to answer you more swiftly ~Joe?
Posted 6 years ago
Having a black box on my car it has helpes me to get a excellent renewal .i would recommend hastings to my friend's
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Posted 8 years ago
?
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Posted 8 years ago
Excellent premium saving on having the smartmiles box fitted to my car. Fitting service was brilliant and very efficient. It will encourage me to drive to a higher standard and I get a tracker into the bargain if the car is stolen.
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Posted 8 years ago
I feel the app is very buggy at times and has not been correctly tested
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Posted 8 years ago
Hi, Thanks for taking the time to leave us your feedback - we're thankful for the chance to learn and improve ~Joe?
Posted 6 years ago
They're quick and easy. Nice people to talk to if needed and very helpful
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Posted 8 years ago
Very good
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Posted 8 years ago
Problem free service
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Posted 8 years ago
Rude over the phone and she started shouting at me and giving me attitude.
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Posted 8 years ago
Hi, I'm very sorry to read about your call and can appreciate you're unhappy. If you would like to discuss it further with us, please do let us know ~Joe?
Posted 6 years ago
Really helpful staff when trying to renew my car insurance. Made it straightforward and an easy process
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Posted 8 years ago
first class. easy to deal with via internet/email. little black box easy to fit.
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Posted 8 years ago
great
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Posted 8 years ago
Affordable and after a year the cost of my insurance dropped by 45%
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Posted 8 years ago
Really poor, said that I was doing three times the speed limit in conditions it was impossible to achieve. After they threatened to take a ?230 cancellation fee for excessive speeding, I called and they said that I was doing that speed and would just have to accept that. Put in a complaint and never heard anything back, as well as refusing to provide any other details of the speeding event other than the max speed achieved.
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Posted 8 years ago
Hi, I'm sorry to see that you've not had your complaint response yet and I've let the team know in case a reply has gotten lost in he post perhaps.? Many thanks, Joe?
Posted 6 years ago
Amazing service
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Posted 8 years ago
Brilliant quotes and great communication.
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Posted 8 years ago
AVOID! AVOID! AVOID! Only 1 star as no star is not an option. I cannot believe in our country a company Hastings Direct Smart miles can get away with operating this wa, it surely has to be fraudulent. I have paid them £891 for insurance and after just 6 weeks they are cancelling it due to black box data and have offered a refund of just £471. This company should be investigated by the insurance ombudsman. I will certainly put the facts to the ombudsman so they can see what's going on.
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Posted 8 years ago
I have never been able to use my black box app to see how I am getting on and they only contact me when they want me to give them more money
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Posted 8 years ago
Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews