Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“I did not purchase this. stop sending messages”

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Posted 8 years ago

Hi,? Thank you for lettng us know - I have passed this onto the team to check into ~Joe

Posted 6 years ago

“very helpful and polite”

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Posted 8 years ago

“All seemed very good, I am now on my way to have a cheaper car insurance, it was easy enough to get what I needed, so hopefully all will be well”

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Posted 8 years ago

“Very confusing as the documents demanded, V5 and proof of no claims are not always available to the keeper of the car. I lease a car so do not get a V5. My current insurance provider will not provide no claims evidence until the current policy expires and that is after the smartmiles installation date. I cannot therefor comply with Smartmiles demands and info on correspondence states that I will be fined ?45 if I do not supply docs on the day of installation. Also calls placed on hold to sort this out for over an hour. Very frustrating and tempted to give up and cancel but will see what happens on installation day.”

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Posted 8 years ago

Hi, Thank you for the explanation into your issue. I have passed it to our team to investigate further as there does seem to be a simpler way we could ensure your process went. I hope by now we've spoken to you but if not, it should be soon. You may also call anytime of course if you want to discuss.? Thank you again Joe?

Posted 6 years ago

“App doesn't work, I've logged my details but it stays in the loading screen for about 20mins and nothing happens. The smart miles box is fitted correctly although wasn't the easiest, specifically the battery fittings are far too small!”

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Posted 8 years ago

Hi, If you clear your browser's cache and reload it may help. After that, our call centre team an continue to check in to the issue with you ~Joe?

Posted 6 years ago

“ratings are not accurate”

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Posted 8 years ago

Hi, I'm very sorry to see you feel that way - get in touch with the dedicated team on 01733 308 380 and we will be more than happy to talk to you about ratings and offer advice ~Joe?

Posted 6 years ago

“Sorted Insurance quote, then installer turned up 10am Sunday 4 days later as stated fitted tracker and photo copied Logbook and No Claims Bonus Proof. Easy Process no hassle.”

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Posted 8 years ago

“I think the tracker on my battery is telling porkies when it's giving me31/100 for braking and 40/100 for speed especially when I'm keeping to the speed limits”

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Posted 8 years ago

Hi Greg, Sorry to see you're not happy with your score. It's generated with more input than just whether you keep to the limits for instance how sharply you brake or accelerate. We're happy to help with more tips and advice anytime. Just get in touch on?01733 308 380 and let us know ~Joe?

Posted 6 years ago

“Engineer turned up as planned. Took about 15 minutes to fit tracker. He also photographed log book”

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Posted 8 years ago

“First time used and so far really impressed”

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Posted 8 years ago

“They did not turn up to fit my box and same day said they were cancelling my policy after on phone for long time to sort out they email said you charge me ?45 your customer service is poor won't you sale is good but not impressed”

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Posted 8 years ago

Hi,? I'm sorry to see that you've had some issues and hope that it's now been resolved. If you don't feel it has been, just let us know on?01733 308 380 Thanks, Joe?

Posted 6 years ago

“Used a search engine to compare the insurance quotes, and found Hasting SmartMiles gave me best options at the price I was happy with, compared to other providers. Service providing black box was very efficient and swift, fitting was easy with their instructions.”

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Posted 8 years ago

“Great price and fast delivery of the box”

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Posted 8 years ago

“The gentleman that installed my box and has helped me sort out my insurance properly”

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Posted 8 years ago

“Terrible service, I was given mixed messages about if I payed for my insurance on the day it would secure the price. After I bought the insurance policy and realised some concerns I had, they reassured me that they understand what I was saying and that it should get sorted out. However, this issue was never resolved. I had to call on several occasions revieving a different response. I decided to cancel my policy as they were not understanding and although they explained their terms and conditions, they did not fully explain that certain aspects can not be converted or refunded. I have now lost out on ?210 due to this company. As a student, this is a lot of money and I am applaud with the service provided. I will never trust this company again. Very disappointed and I feel like I have been taken advantage of. The telematics box was self installed and I would happily send it back safely, there is no need to charge ?210 for this. Rip off! No longer a customer.”

Helpful Report

Posted 8 years ago

Hi, I'm very sorry to see you're unhappy and haev passed your concerns to he team to investigate for you. You'll receive an acknowledgement or contact directly from Smartmiles - hopefully we can arrange an amicable resolution ~Joe?

Posted 6 years ago

“Quick and easy to setup and monitor daily”

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Posted 8 years ago

“A very quick and well informed service.”

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Posted 8 years ago

“Was good throughout the year but was told 3-5 working days for my ?600 refund.. it's the 7th day now not happy”

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Posted 8 years ago

Hi, I'm sorry to see that your refund hasn't arrived in time - if it is still late, please get in touch on?01733 308 380 and we will look into this for you right away ~Joe

Posted 6 years ago

“Quick and easy purchase and very quick handling of smart box dispatch and instructions for install and website for smart miles is really easy to use”

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Posted 8 years ago

“Very good”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews