Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time insurance with a black box explained everything well”

Helpful Report

Posted 8 years ago

“Absolute rubish, I had to phone on 4 seperate accasions, hanging on the line around 15 minutes each time (one time over 20 minutes) befor eventually getting fed up and hanging up. When I did eventually get through, the apointments to have te Smartmiles box fitted were not very flexible at all.”

Helpful Report

Posted 8 years ago

Hello, Sorry to see you needed to call us and we didn't answer promptly. We value your feedback and thank you for taking the time to provide the review ~Joe?

Posted 6 years ago

“Our experience with this service has been nothing short of awful, we have had a earlier appointment date cancelled by your equipment installing dept, they have now renewed their installing date to the 16/06/ 2017, were just hoping they turn up. Because of the phone calls I have been forced to make in relation to this matter, I used a full ?20 credit on my mobile due to being kept waiting for someone to answer the phone, I feel I should be refunded the full amount. To add to all this, I received a email on the 14th June from one of your depts stating I was about to have my policy cancelled if the equipment wasn't installed by the 20th of June, I would also be charged a ?45 cancellation fee. Can someone advise me what is going on, it seems there is absolutely no information forwarded between depts, I suggest you contact your equipment installation dept & find out what the hell is going on with this service! PS. I have already forwarded the the new appointment email sent by your equipment installation dept which was sent to me recently. Malcolm Shea”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review and comments - I can see you've asked for an update and I can let you know that the box was sent on the 13th so your date on the 16th will be fine. I hope this helps ~Joe?

Posted 6 years ago

“Easy experience buying onkine”

Helpful Report

Posted 8 years ago

“Easy renewal, a quick phone call and all done. No probs Great service thank you”

Helpful Report

Posted 8 years ago

“Very good and efficient service but the app takes a long time to update the score, for example mine has been exactly the same for days now.”

Helpful Report

Posted 8 years ago

“Excellent service and fair price”

Helpful Report

Posted 8 years ago

“Tried to get through to them twice over phone, ended up waiting 45 minutes on hold with no response. Gave up and put it down.”

Helpful Report

Posted 8 years ago

Hi, Sorry to learn that we didn't answer your calls promptly and can appreciate your frustration. Thanks for the feedback, it is welcome ~Joe?

Posted 6 years ago

“Service was very good. No complaints”

Helpful Report

Posted 8 years ago

“Your people are rude & not help full”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback, I am sorry that you didn't find our colleagues to offer you the best service however. Please accept my apology for any distress ~Joe?

Posted 6 years ago

“Customer service has been brilliant so far, no issues there. Pricing and box installation both good. Only issue is the sensitivity of the box (previous box I had green for acceleration and breaking but not with SmartMiles) and how drastically the time of day category affects overall score when sometimes driving past 10pm is necessary.”

Helpful Report

Posted 8 years ago

“Excellent service from call back confirming competitive quote to constant updates on process of fitting the smart box, to actual fitting of the box A very professional and pleasant experience.”

Helpful Report

Posted 8 years ago

“very efficient and speedy transaction, very professional all round”

Helpful Report

Posted 8 years ago

“..”

Helpful Report

Posted 8 years ago

“review the car you are insuring to see if a smartmile can be fitted”

Helpful Report

Posted 8 years ago

Hi, Thanks for your review - if we can help you in any way improve our stars please do let us know and we'll be more than happy to help ~Joe?

Posted 6 years ago

“The guy who fixed my box was very good, friendly and efficient”

Helpful Report

Posted 8 years ago

“Great renewal price. Very happy”

Helpful Report

Posted 8 years ago

“No problem getting car insurance and the cheapest around for comprehensive would recommend any body to pay them a visit.”

Helpful Report

Posted 8 years ago

“Overall hastings were very helpful. I had a delay in the delivery of the black box, the staff were able to sort this quickly and were again very helpful.”

Helpful Report

Posted 8 years ago

“Yes. Fantastic price. Spot on service and aftercare”

Helpful Report

Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews