Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Was very helpful and great”

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Posted 8 years ago

“very helpful easy to deal with hassle free”

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Posted 8 years ago

“I was just presented with an ultimatum. If I didn't do this, I would not be insured. If I didn't do that within a certain length of time,I would not be insured. If I had had more time I would not be insured with you.”

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Posted 8 years ago

Hi, Sorry to see you've not felt you got the right service from us. There are safeguards or processes that we must adhere to and many insurers operate in a similar way. Documents like your V5 and no claims bonus will be important each year so it's a good idea to have them safe ~Joe?

Posted 6 years ago

“Scammed to fuck put my score low on my black box and didn't give enough time or even to chance to get it up before cancelling me. Wankers”

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Posted 8 years ago

“Try to ring to arrange appointments to fit the required device into my vehicle after I bought the insurance. But it looks like no one ever answers the phone . I have try this for the past seven days. At the meantime I received a few reminders and ask me to get in touch to keep my policy. No email option”

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Posted 8 years ago

Hi, I'm very sorry to see you've had difficulty getting in touch with us and we are working very hard to improve the waiting time as swiftly as we can due to this. Hopefully you've gotten the service you needed now ~Joe?

Posted 6 years ago

“Website easy to use. Needed insurance quickly so picked Hastings as prices competitive. Didn't like the fact that you had to agree to your driving being monitored through a "black box" no way out of this unfortunately. Seems a bit intrusive and somewhat " big brother is watching you".”

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Posted 8 years ago

Hi, Thank you very much for letting us hear your feedback, it's welcome. Our product is a telematics style offering which uses the data from your driving to not only keep you safer, better skilled but also offer you a personalised discount at the end of the year. I hope you find it as helpful as many of our other customers do ~Joe?

Posted 6 years ago

“their programming didn't recognise my car , took 20 mins on phone to sort out the next day , then half hour on phone mainly on hold to try and get an apt for their contractor to fit the box , savings are good , but that's about it”

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Posted 8 years ago

Hi, Sorry to learn there was an issue when you installed the box - we're also working on answering faster so that you don't need to wait as much as well ~Joe

Posted 6 years ago

“My agreeing to use the SmartMiles box has made it possible to avoid a swingeing insurance premium hike. The box was delivered promptly and it was easy to install. The online monitoring of my driving serves to be both interesting and encouraging.”

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Posted 8 years ago

“Very professional and helpful.”

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Posted 8 years ago

“Seems a very good and efficient service”

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Posted 8 years ago

“It is ok, as it was quick to mark down every hard breaking, but was not as quick to put the rating back up if you were driving well.”

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Posted 8 years ago

Hi, Thanks for your feedback, we're always looking at ways to help customers improve driving and therefore get a better quote at renewal. All comments about your experience are very welcome ~Joe?

Posted 6 years ago

“Very easy to talk to on the phone, were ready to answer any questions or had, would definitely recommend and plan to use again in the future”

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Posted 8 years ago

“Worst service I have ever exepencd I would not recommend anyone to go with this company what so ever!! Avoid at all costs the staff are very rude and not very sympathise still waiting for a ?200 refund”

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Posted 8 years ago

Hi, I am very sorry to see that you've been unhappy with your experience and don't feel we provided the right service to you. It's very important that we ensure all calls put the best face of our company forward and appreciate your feedback in this ~Joe

Posted 6 years ago

“Excellent service through out”

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Posted 8 years ago

“Amazing customer service very helpful and informative.”

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Posted 8 years ago

“Good customer service and honouring previous quotes”

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Posted 8 years ago

“Can't comment bought the car and returned it on the 3rd day cancelling policy”

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Posted 8 years ago

“Can be pretty stricked when it comes to your diving score, but worth it when it comes to renewing. Saved ?400 I renewed!”

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Posted 8 years ago

“I thought the service was poor overall for a number of reasons. One being the lack of information given to me about costs for changing my address and how much it would be etc. Secondly being that the service felt rushed and pressed for time. I was fairly disappointed.”

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Posted 8 years ago

Hi, Sorry to see that you've not been happy with the overall service - we're grateful that you've taken the time to feedback to us here however ~Joe?

Posted 6 years ago

“Too early to say”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews