Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Quick and easy to arrange. Very clear and transparent explanation of how policy works. Best price I could find by a big margin.”

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Posted 8 years ago

“Its good but. I always rate really low on accelerations as i only have 5 gears so once i hit 50 mph it jusg revs anyway. But besides that i love it”

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Posted 8 years ago

“Good price for second year”

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Posted 8 years ago

“Customer service was great, everything about SmartMiles is fantastic, highly recommend there service. And on top I've had a huge discount on my renewal thanks to them”

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Posted 8 years ago

“Terrible. They need better communication and customer service. They should take the effort to make sure customers are aware of BIG changes being made to their account at least. I received emails from Hasting Direct all throughout my year of being insured with them, then when they decide to cancel my policy they fail to inform me. They were incredibly rude and unhelpful, only changing this behaviour when we threatened to get lawyer involved. DO NOT insure with them. It's just not worth it.”

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Posted 8 years ago

Hi, I'm very sorry to see that you're unhappy and I've passed your review as a complaint to investigate. You'll be contacted next by the SmartMiles team to discuss. Hopefully we can offer you an amicable resolution ~Joe?

Posted 6 years ago

“I would recommend as ech year insurance has come down very happy”

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Posted 8 years ago

“Really good company to use, friendly and reliable service”

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Posted 8 years ago

“Tried several times to use live chat kept saying they were busy”

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Posted 8 years ago

Hi, Our LiveChat team isn't available on the SmartMiles site yet - only our Hastings Direct products are available but we're working on it ~Joe?

Posted 6 years ago

“I bought a policy last year . Cheapest on the market as this was my first year driving. I had a black box fitted no problem. Renewal this year has now been halved! I have not had to make a claim so cannot comment on that side of things (thankfully) very happy with service so far . Thank you”

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Posted 8 years ago

“large price reduction after 1st year”

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Posted 8 years ago

“Very very poor we have since cancelled with you because you do not know what you are doing”

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Posted 8 years ago

Hi, I'm very sorry to read about your cancellation, if you do need any help or want to discuss any aspect of the service just get in touch ~Joe?

Posted 6 years ago

“I think the service was good. However I did not receive my insurance certificate until I called back over an hour later.”

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Posted 8 years ago

Hi, Thanks for letting us know that the certificate was not with you within immediately. We're always working to make things as fast as possible and thank you for your feedback ~Joe?

Posted 6 years ago

“The scoring system is very accurate and reasonable, however, the acceleration score is always at 0 and never improving no matter how smoothly i accelerate, consequently it brings my overall score down. Also a cerfew is understandable yet 10 is difficult to meet, 11 would be more appropriate.”

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Posted 8 years ago

Hi, I'm glad you found the scoring to be going well - give us a call and we can give you tips on how the accelerometer data works. We can also check the data for you if you want as well ~Joe?

Posted 6 years ago

“Good customer service knowledgeable agent who explain the cost of the insurance”

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Posted 8 years ago

“Called to renew policy for the second time last week. Haven't had any problems always had great customer service when I have been in touch with them. Would 100% recommend!”

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Posted 8 years ago

“They gave me a score of 0/100 straight away and blamed me for it, even though I am a very safe and slow driver. Told Me I had 200 miles to get this above 40 Or risk cancellation. Obviously this was impossible, they then said after that they would Give me 7 days to do It, by this time I was on 20/100, after 7 days of very safe and slow driving, I finished with 28/100 as they knew I would. They then cancelled the policy and charged me £50 Cancellation fee on top of the money £400 in the first month that they took. DO NOT TRUST THESE SCAMMERS”

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Posted 8 years ago

“I would recommend them to other new young drivers.”

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Posted 8 years ago

“You sent my box to the wrong location and then told me that if I don't solve your mistake that I will have my policy cancelled.”

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Posted 8 years ago

Hi, Thanks for letting us know about this - I have forwarded it to the team to ensure that the process goes correctly ~Joe?

Posted 6 years ago

“It's good”

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Posted 8 years ago

“It was great, the customer service was fantastic”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews