Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello Hastings. Service was pretty poor I have to say.was quoted ?35 to protect my NCB but when I telephoned to renew that option was no longer available.i requested that a manager call me back within2 days of me renewing but goy no call to date...disgusting service.also you renewed my policy 4 hours ahead of my renewal time and ignored my previous request not to auto renew my policy.and lastly you were un-flexible with my request to remove the curfew measure from my policy.ridiculous that you insurance companies expect 18yr old students to be off the road by 10pm...i have a job that requires me to be working sometimes past 10pm.ridiculous.”

Helpful Report

Posted 8 years ago

Hi Jack, Thank you for taking the time to let us hear your thoughts. I'm sorry that you weren't happy with your service. While we cannot change one of the core terms of the policy to accomodate drivers, we should always adhere to offer to call or to stop a renewal. I apologise for these issues and will ensure your feedback is recorded ~Joe?

Posted 6 years ago

“Great price, good service”

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Posted 8 years ago

“Communication about when my claim from Jan 2016 would be a good start. I've rung you nothing back”

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Posted 8 years ago

Hi, I'm sorry that you've not had an update - if you give the team a call free on?0800 035 4260 we can explain the current status for you ~Joe?

Posted 6 years ago

“Was a little worried when I read all the reviews, just done 3 journeys and scored 100%. I have a Jeep Renegade that as a eco screen for fuel economy , I follow this and it's quite difficult and usually score in the 80s. Your gear changes have to be bang on, acceleration, deacceleration and speed much harder. The poor reviews won't realise how well you have to drive, you have to slowly go up and down your gears and try not to use your breaks, when you do use them gently.”

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Posted 8 years ago

“Excellent service for a young driver!!”

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Posted 8 years ago

“Really good customer service!!”

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Posted 8 years ago

“Explain recent accidents that where not my fault but cost me”

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Posted 8 years ago

Hi Sarah,? Thanks for the review and your query. All incidents regardless of fault can have an effect on your policy, especially if undeclared at the start of cover. If you want to know more just get in touch and we can clarify any other questions around it ~Joe

Posted 6 years ago

“My first car insurance after passing, it was the cheapest with a monthly cost of £140, the box was easy to fit and stayed on 100 for 32 days and now I'm on 97 and it's been 57 days, you just have to be really cautious with speed, will definitely renew if the price is right.”

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Posted 8 years ago

“i don't understand why I have not checked your reviews before insuring I have zero for brake and zero for time of day And I receive email that my insurance will be cancelled”

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Posted 8 years ago

“Very helpful yes would recommend to friends which i already have done”

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Posted 8 years ago

Great news, thanks very much for your recommendations! ~Joe?

Posted 6 years ago

“absolute shite, acceleration score has been on 0/100 despite setting off as slowly as i can, please whatever you do pick another company seriously not worth any money even if it is the cheapest policy”

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Posted 8 years ago

“Very easy to use and get involved with”

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Posted 8 years ago

“The ratings are inaccurate, they're too strict.”

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Posted 8 years ago

Hi,? Sorry to see you felt the scoring system was difficult, thank you for your feedback on it ~Joe?

Posted 6 years ago

“Basically I once bought insurance for my daughter as a birthday present. Now Hastings insist on still using my contact details to try and communicate with her. If I try and give them her correct contact details, they charge an admin fee. Numptys”

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Posted 8 years ago

Hi Steve, Sorry to see you're having issues - customers can do email or phone changes online with no fee, however there shouldn?t be a fee for those over the phone either. If it?s an address then there would be, yes ~Joe

Posted 6 years ago

“Car insurance policies found to be very competitive for my elderly parents, particularly the premier service, which has a zero excess and includes basic breakdown recovery. Doing it through comparethemarket got the best price and the 2for1 cinema tickets and you never actually know if the topcashback sites will deliver their cashback. Downside - call waiting times to speak to operator were horrendous this week -around an hour to be answered on more than one occasion (but 0800 number so no cost), however I tested the claim line and this was connected immediately.”

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Posted 8 years ago

“Quick and easy to arrange. Very clear and transparent explanation of how policy works. Best price I could find by a big margin.”

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Posted 8 years ago

“Its good but. I always rate really low on accelerations as i only have 5 gears so once i hit 50 mph it jusg revs anyway. But besides that i love it”

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Posted 8 years ago

“Good price for second year”

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Posted 8 years ago

“Customer service was great, everything about SmartMiles is fantastic, highly recommend there service. And on top I've had a huge discount on my renewal thanks to them”

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Posted 8 years ago

“Terrible. They need better communication and customer service. They should take the effort to make sure customers are aware of BIG changes being made to their account at least. I received emails from Hasting Direct all throughout my year of being insured with them, then when they decide to cancel my policy they fail to inform me. They were incredibly rude and unhelpful, only changing this behaviour when we threatened to get lawyer involved. DO NOT insure with them. It's just not worth it.”

Helpful Report

Posted 8 years ago

Hi, I'm very sorry to see that you're unhappy and I've passed your review as a complaint to investigate. You'll be contacted next by the SmartMiles team to discuss. Hopefully we can offer you an amicable resolution ~Joe?

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews