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Hastings Direct Smart Miles Reviews

3.3 Rating 2,006 Reviews
56 %
of reviewers recommend Hastings Direct Smart Miles
3.3
Based on 2,006 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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Service is often good, although on two accounts I've been promised a call back and nobody has called! Staff are normally very polite....guess I feel slightly bitter because of an ongoing claim from 13 months ago which has increased my premium by ?780
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Posted 8 years ago
Hi Daniel, I do apologise for the delay in both your call and claim. I can appreciate how frustrating a prolonged ?claim can be. If you need it, the free number for the dedicated team is?0800 035 4260 ~Joe?
Posted 6 years ago
Good customer service and a very good renewal price
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Posted 8 years ago
Absolutely adismal product. Avoid smart miles, they are quick to take your money however they don't want to know when you disagree with their rubbish data. Had no problems with other black box insurance companies. Avoid or be disappointed and out of pocket 😠
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Posted 8 years ago
My renewal quote beat any other hands down
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Posted 8 years ago
Clear communication, via email easy set up insurance dropped so much after a year
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Posted 8 years ago
Good communication, friendly people over the phone who were happy to answer my queries.
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Posted 8 years ago
The standout highlight was the fantastic attitude and help from the employer's on telephone customer service, all be it slightly long queue waits on the phone their help was perfect.
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Posted 8 years ago
Looking forward to seing you in court solicitor contacted.watchdog contacted.martin lewis contacted.money making scheme .stay away from this corrupt organisation.young drivers getting ripped off left Right and centre.
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Posted 8 years ago
Amazing service, easy to talk to and got all the information required straight away. Answered all my questions and helped out with what I asked. Lovely polite service. They were also super helpful when I had my accident last year super quick with a courtesy car and everything was sorted as quick as possible!
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Posted 8 years ago
Friendly and informative
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Posted 8 years ago
I feel that Hastings SmartMiles are very attentive when needed and a fantastic, professional company. I would recommend SmartMiles to anyone I know.
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Posted 8 years ago
Quick renewal process and decent discount with the black box.
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Posted 8 years ago
Amazing customer service, very helpful and full of information when needed! Couldn't recommend smart miles enough!
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Posted 8 years ago
Good service, but was surprised my credit card was charged on the anniversary of the insurance renewal without my confirmation.
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Posted 8 years ago
Great customer service. Easy to follow app on phone for info on black box. Help and advice on how to improve my score.
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Posted 8 years ago
Smashing, you are treated with respect the people on the phone are amazing and brilliant customer service skills
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Posted 8 years ago
The app doesn't let you go above 40, then they tell you they will cancel, unless u get a score above 40, which is impossible, You can't drive after 10pm also, unfortunately our engine blew and we had to cancel the policy, which actually felt like a relief, to then be hit with a bill of £2171.95 for 3 weeks cover, and a £45 cancellation fee and a deposit of £210 losted, never again will i ever use this company, a take on for young drivers
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Posted 8 years ago
I called up to renew my policy. On the phone I spoke to the nicest agent ever! Her name was Gemma, please please pass on the message as she was just so lovely!! It was late and she had clearly had a long day but she helped me beyond my expectations. Thanks Gemma!! Also, having the black box meant not only was I a safer driver but I was rewarded!! My policy went from ?1200 to ?545 in just ONE YEAR?!?! Incredible!! Thank you SmartMiles!!!
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Posted 8 years ago
Easy, straightforward & simple.
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Posted 8 years ago
You may reciece a lot of feedback; the main reason any reasonable person would find time to do so is to offer a description of their experience at one of two ends of the spectrum... extremely good or extremely bad. I am of the opinion however that your service is completely average. Neither spectacular nor poor. What I like about your policy is the price as it is one of the most competitive. For any young driver the cost of insuring a vehicle is the most important factor when deciding on an insurance provider. What I dislike however is: the reward system, the late night driving points deduction and the constant fear of insurance cancellation. Let me elaborate. Firstly, the reward system is floored as a result of the late night driving points deduction. Despite my acceleration, speed and breaking being exceptionally high it counts for nothing when the time of day score is taken into account. Since starting my policy (over a year ago) my time of day score has not moved from 0. My partner who is also with hastings has drove at night once since starting her policy and alone, this one trip has halved her score. I understand the dangers of late night driving, but as a student and an employee it is simply unavoidable when travelling home from university or work. It seems every young adult is tarnished with the same brush. Furthermore, the fear of cancellation becomes a real burden after a while. For me, more so in my first year of the policy it took the enjoyment out of driving. By this I do not mean driving recklessly, fast or dangerously but generally. The expectation of perfection in driving from a newly passed driver is unrealistic. Revs may be high due to the fact a young driver has not yet perfected clutch control or breaking may be constant when first passed. A friend of mine had his policy (with Hastings) cancelled within the first few months of driving as a result of his time of day score and unperfected driving skills. His insurance now costs ?3000.
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Posted 8 years ago
Hi Nathan, Thank you very much for taking the time to provide your feedback, we are grateful to receive it. I understand that driving after ten may be unavoidable in some instances and that is why we don't apply a curfew. The policy is not suitable however for someone who will travel after tn frequently so it is important to work around this and then the renewal quote could be highly reduced in return ~Joe?
Posted 6 years ago
Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews