Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company! Having only recently passed my driving test and being eighteen I was looking for affordable car insurance, Smart miles seemed perfect. Since taking the policy out the black box has not worked at all, initially i was scored 100 for every aspect apart from 0 for acceleration. I thought this issue would resolve but didn't so I decided to phone customer service and spoke to an advisor who told me I was driving over too many potholes and speed bumps on my journey home from work and told to alter my journey. Trying my best to avoid pothole my acceleration score didn't not improve and phoned customer service back and the advisor said they would refer this issue to specialist black box engineer and if there was a problem I would be contacted within 48 hours, which they didn't, so I phoned back myself a week later to be told there was no information from the engineers and to phone back later. Problems with the black box have since exculated to my speed score dropping. I feel i have to continously justify myself as a safe driver to them and I feel have to be an overly cautious driver. This black box does not represent my driving , as a consquence I will be cancelling this policy before the situation exculates. Smart miles is a complete SCAM and I will be referring this issue to the omnibus regulators.”

Helpful Report

Posted 8 years ago

“Atrocious insurance company - along with cancelling my insurance policy without warning (because I mentioned on the phone that I would be changing address online then didn't do it within a certain time frame) they have quoted me for a temp driver for our holiday, and withdrawn the product 4 days after the quote. 2 weeks later we are about to go on a road trip holiday leaving in 3 days, I called to activate the quote and told that the underwriters have withdrawn the product and it is not possible anymore. Left with the option to insure my friend on the whole policy, which is 2.5x the price for just 5 days of driving. Jokers. Oh, and they will take up to 8 weeks to come back to me with a solution to my complaint.”

Helpful Report

Posted 8 years ago

“Every thing mentioned in the reviews....avoid avoid avoid like the plague.Some body needed to take this company to the courts it's like the PPI scam all over again only in a bigger scale. Keep all documents as this will become a class-action law suit some day”

Helpful Report

Posted 8 years ago

“Don't take a policy out with this company!! I made the mistake of taking out the policy then going to download the smart miles app & seen all the bad reviews about losing money and policies being cancelled I said to myself I've made a mistake here... so I rang up to cancel winthin my 14 cooling off period to receive a letter today saying they want nearly £400 to cancel when I had only been insured with them 10 days and I hadn't even fitted the box yet! What 'young person' has nearly £400 to give to an insurer at one time to cancel it!? I'm very disgusted in this and will be calling them to ask why 10 days of cover is nearly £400 I think that's extortionate! Do not take the policy out!! You will regret it!! Money making scam!”

Helpful Report

Posted 8 years ago

“Absolute rubbish,went over speed limit 2 mph got 25 out of hundred.rubbish rubbish”

Helpful Report

Posted 8 years ago

“Scammed £250, forced to cancel”

Helpful Report

Posted 8 years ago

“A Scam to make money - Took out policy in February 2017 and have today (26 July) had notice that they are cancelling the policy - the car has hardly been used as I am currently off work - disgusting. Rude people on the phone. I have been a driver for 20 years - no penalties and how they can justify this I don't know - policy was taken for my son. Worst ever insurance I have seen in my life”

Helpful Report

Posted 8 years ago

“May be cheaper insurance but costs extra to change the box if you change vehicle and don't think the black box worked that well, restrictive when you can drive as heavily penalised if you drive after 10.00 pm. Would not recommend”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Unjustified bad score. These people are making money from cancelling policies. They charged me £448 for being insured for a month and a half, after I was forced to cancel it. Very sneaky, slimy company. Do not get insured with these people.”

Helpful Report

Posted 8 years ago

“Don't make the mistake I made and buy out insurance from Hastings before reading the reviews, they are shocking and rob you off, take your money and a few months down the line cancel for minor faults, breaking sharp because someone pulls out infront of you and driving late at night if you work late hours then this policy also isn't for you, ridiculous and day light robbery!”

Helpful Report

Posted 8 years ago

“I think that they should increase the score just as much as the decrease the score! For example when I went out past 10 they took my score down a lot but when I stayed in it took ages to go up!”

Helpful Report

Posted 8 years ago

Hi, Thanks very much for the review and feedback, we're grateful to receive it and hear from you. We're always looking to improve so value your opinion on our product highly ~Joe?

Posted 6 years ago

“Would 100% recommend this insurance company. Reliable and affordable. Customer service is absolutely second to none! A slight wait on hold waiting for an advisor but every single time had my queries resolved and they're so understanding! Making adaptations to my black box for my job! The black box isn't as restrictive as you think either!”

Helpful Report

Posted 8 years ago

“I have rung a couple of times in the past few weeks to get some questions answered and To change some insurance details and the help down the phone was amazing. The app is also a great way for me to track my miles and my driving. Renewal price was also a lot better than I expected, which was fantastic”

Helpful Report

Posted 8 years ago

“Good value for money.”

Helpful Report

Posted 8 years ago

“I called Hastings directly to pay for my insurance. The person who answered my call was very understanding and friendly and helped me with my query.”

Helpful Report

Posted 8 years ago

“The staff not very helpful, or friendly”

Helpful Report

Posted 8 years ago

Hi Jodi, Sorry to see you feel that way, thank you for your feedback. Hopefully your next call will be much better ~Joe?

Posted 6 years ago

“Nothing but unhelpful costumer service.”

Helpful Report

Posted 8 years ago

Hi, Sorry to see this - hopefully your next call with be much better with us ~Joe?

Posted 6 years ago

“My renewal price for my car insurance was nearly half the price, so pleased. Very easy to renew too”

Helpful Report

Posted 8 years ago

“SHOCKING COMMUNICATION AND SERVICE”

Helpful Report

Posted 8 years ago

Hi Chloe-Anne, I'm sorry to see you weren't happy with us. If we can be of assistance still, do let us know ~Joe

Posted 6 years ago

“Need to improve on the smart miles box”

Helpful Report

Posted 8 years ago

Hi Liam, Thank you for taking the time to review us and offer your feedback. We're always looking at how to improve and welcome your comments as our customer ~Joe?

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews