Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Scammed £250, forced to cancel”

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Posted 8 years ago

“A Scam to make money - Took out policy in February 2017 and have today (26 July) had notice that they are cancelling the policy - the car has hardly been used as I am currently off work - disgusting. Rude people on the phone. I have been a driver for 20 years - no penalties and how they can justify this I don't know - policy was taken for my son. Worst ever insurance I have seen in my life”

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Posted 8 years ago

“May be cheaper insurance but costs extra to change the box if you change vehicle and don't think the black box worked that well, restrictive when you can drive as heavily penalised if you drive after 10.00 pm. Would not recommend”

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(Car Insurance) - Posted 8 years ago

“Unjustified bad score. These people are making money from cancelling policies. They charged me £448 for being insured for a month and a half, after I was forced to cancel it. Very sneaky, slimy company. Do not get insured with these people.”

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Posted 8 years ago

“Don't make the mistake I made and buy out insurance from Hastings before reading the reviews, they are shocking and rob you off, take your money and a few months down the line cancel for minor faults, breaking sharp because someone pulls out infront of you and driving late at night if you work late hours then this policy also isn't for you, ridiculous and day light robbery!”

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Posted 8 years ago

“I think that they should increase the score just as much as the decrease the score! For example when I went out past 10 they took my score down a lot but when I stayed in it took ages to go up!”

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Posted 8 years ago

Hi, Thanks very much for the review and feedback, we're grateful to receive it and hear from you. We're always looking to improve so value your opinion on our product highly ~Joe?

Posted 6 years ago

“Would 100% recommend this insurance company. Reliable and affordable. Customer service is absolutely second to none! A slight wait on hold waiting for an advisor but every single time had my queries resolved and they're so understanding! Making adaptations to my black box for my job! The black box isn't as restrictive as you think either!”

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Posted 8 years ago

“I have rung a couple of times in the past few weeks to get some questions answered and To change some insurance details and the help down the phone was amazing. The app is also a great way for me to track my miles and my driving. Renewal price was also a lot better than I expected, which was fantastic”

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Posted 8 years ago

“Good value for money.”

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Posted 8 years ago

“I called Hastings directly to pay for my insurance. The person who answered my call was very understanding and friendly and helped me with my query.”

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Posted 8 years ago

“The staff not very helpful, or friendly”

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Posted 8 years ago

Hi Jodi, Sorry to see you feel that way, thank you for your feedback. Hopefully your next call will be much better ~Joe?

Posted 6 years ago

“Nothing but unhelpful costumer service.”

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Posted 8 years ago

Hi, Sorry to see this - hopefully your next call with be much better with us ~Joe?

Posted 6 years ago

“My renewal price for my car insurance was nearly half the price, so pleased. Very easy to renew too”

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Posted 8 years ago

“SHOCKING COMMUNICATION AND SERVICE”

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Posted 8 years ago

Hi Chloe-Anne, I'm sorry to see you weren't happy with us. If we can be of assistance still, do let us know ~Joe

Posted 6 years ago

“Need to improve on the smart miles box”

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Posted 8 years ago

Hi Liam, Thank you for taking the time to review us and offer your feedback. We're always looking at how to improve and welcome your comments as our customer ~Joe?

Posted 6 years ago

“Very happy with everything especially for it being my first time having insurance with a car. I was very nervous at first and didn't know where to go, but I was happy with my results. Cheap prices and the policy is amazing!”

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(Car Insurance) - Posted 8 years ago

“They gave a really competive price for my car insurance and great customer service over the phone.”

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Posted 8 years ago

“Customer Service Department are fabulous!! Excellent driver discounts upon renewal!”

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Posted 8 years ago

“Very easy to deal with,very fair price,hassle free,great,would highly recommend.”

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Posted 8 years ago

“They're dickheads !!!!!”

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(Car Insurance) - Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews