Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“I would recommended hastings smart miles to every new driver. Young drivers have a difficult time insuring their first car. Not with hastings, ?1400 I paid for my first year driving. I'm now on my second year and with good driving my renewal was ?592, I was absolutely blown away. Thankyou smart miles.”

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Posted 8 years ago

“My car door blew in the wind out of my grasp into a women's car whom I work with. This happened in a private car park and the women decided to go through my insurance to fix the smallest of dents. You did not tell me she had proceeded to go through my insurance I just got a letter saying you had accepted liability. Wasn't to pleased.”

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Posted 8 years ago

Hi Sophie, We're sorry you weren't happy with the level of explanation regarding the claim - for more information you can speak to the team free on?0800 035 4260 ~Joe?

Posted 6 years ago

“My car was written off by Hastings in April 2017 However after this I received further phone calls about the box being inactive and needing a new one (even though the car was no longer on the road) I then received further calls regarding payment on the policy which was cancelled when the car was written off Later the policy was then renewed without my permission on the same car that was written off earlier this year. My experience with Hastings has been terrible and the customer service over the phone appalling with bad attitudes and inexperienced agents I would not recommend, especially on a ?2k a year policy for a new driver”

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Posted 8 years ago

Hi, Thanks very much for taking the time to feedback your experience - I'm sorry you weren't happy with it. Hopefully we were able to explain to reasons that the policy needed payment and renewing when you called but if you do need further help you can alwasy get in touch and we'll be happy to talk to you? ~Joe?

Posted 6 years ago

“Great service”

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Posted 8 years ago

“Once decided to use them, they dealt with my policy really quickly and explained everything clearly.”

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Posted 8 years ago

“Complete con of a black box policy and I strongly urge anyone reading this to look for insurance elsewhere. The app points system is purposefully made to lower your score and does not take into account speed bumps and mounting pavements when measuring your breaking score which in turn can lead to your policy being cancelled without any notice whatsoever. Furthermore, it is very easy for your score to decrease but not even remotely easy to increase your score afterwards. Please read other reviews and then ask yourself why people are reviewing Hastings badly.”

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(Car Insurance) - Posted 8 years ago

“Helpful & polite on phone. However price was higher than last year so looked elsewhere.”

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Posted 8 years ago

“Very reasonable price very strict on night time driving, which i don't have a choice about because of my job.”

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Posted 8 years ago

“PREPARE TO LOSE YOUR MONEY IN 6 WEEKS AT BEST! We paid the non refundable £210 smart miles fee along with £170 insurance premium. Fitted the box ourselves which states to fit to a flat surface. The box instantly read '0' for breaking and '100' for both acceleration and speed. We complained to Hastings to find the most arrogant customer service representative who kept repeating 'what do you want to do?'. We asked for the data to be reviewed and he responded that it takes 28 days. They were giving us 7 days or they'd cancel the insurance! Again he just said 'what do you want to do?'. Another customer service rep. said it was because my son was putting too much pressure on the pedal whilst sitting in traffic! It turns out that the boxes have accelerometers in them so nothing to do with brake pressure in traffic! However we did discover that the box we fitted WAS fitted to a flat surface BUT not a level one. It looked level being on the battery but was leaning forward which would explain why the breaking was on '0' and both speed and acceleration on '100'. I bet we are not the only people to have experienced this error in install. Flat and Level are two different things! We notified them but they were not interested. Result £670 for 6 weeks cover. Oh, the polite customer service girl today informs me there is a number that will give me the data immediately. TOTAL SCAM! RIP OFF!”

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Posted 8 years ago

“I've only been on this insurance company for just under a month and I've been checking my score on the app. How can I have 10 breaking and all the others at 100? If someone can explain this then please help. I only just thought to look at reviews (don't worry I'm already beating myself up about that) and so regret going with this company. It was a yearly cost of just under £920 and after driving for less than a month I don't want to get back in my car until I need to renew. I'm currently at 77 In my overall score but 100% feel that if I make it to next year without cancellation, whether they say yes or no to renewing with me I'm going far far away and triple checking reviews. Honestly I know that money wise black boxes seem good but my god I wish I stayed with Churchill off a black box and payed £1800 !! It's not worth the added pressure !!Unless you have no other option, get a black box but do NOT get it with this company. The fact I am now TERRIFIED to drive and basically loose £920 ... it's wrong. But how the hell would I get the score to go up so quickly ? Would just a 5 minuet quiet drive round the block now and then help me to get it up? Does it matter if it's 5 minuets or 2 hours ? Surely from points A to B however long that counts right ? ... we shall see but I'm not holding my breath !! BEWARE”

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Posted 8 years ago

“AVOID THIS COMPANY AT ALL COSTS!!!! I had a blackbox last year with a company called MyPolicy and had no problems whatsoever with their blackbox. My score was always fine with the odd dip if I drove it at stupid O'clock. However being with Hastings Direct for just over 3 weeks I can not recomend to anyone. The score will never go up or stay above 40. I've driven the car at normal speed limits and made the odd trip 10 minutes down the road and my score is already 23 out of 100. Bare in mind your policy can get cancelled if it stays below 40. This company may be the cheapest on the market but I will never ever renew with this company again. ABSOLUTE SCAM”

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Posted 8 years ago

“AVIOD at all costs. They are a useless compnay.”

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Posted 8 years ago

“Don't bother getting this”

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Posted 8 years ago

“It's a SCAM. Avoid or you'll regret it. There is a very high probability that you will have your policy cancelled through no fault of your own.”

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Posted 8 years ago

“It's worth buying insurance from Hastings which suits young drivers”

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Posted 8 years ago

“Very good generally speaking, you don't get punished for driving normally.”

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Posted 8 years ago

“Hastings was the second insurance company I have been with and they were fab. They gave a really good price and have always been helpful whenever I needed support or guidance.”

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Posted 8 years ago

“Rude”

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Posted 8 years ago

Hi, I'm very sorry to see your feedback and will take it onboard to help us improve. Thank you Joe?

Posted 6 years ago

“Excellent”

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Posted 8 years ago

“Still waiting for Hastings customer service to get back to me.”

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Posted 8 years ago

Hi Natalie, Sorry to see you're waiting for a reply. As we're primarily a call centre service provider, you may wish to ring the team on?01733 308 380 instead and we can help right away ~Joe?

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews