Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently on day 12 of activation and my braking score started at 0, and has never went above 0. I was on a long journey a few days back and was home by 22:07... my time of day score dropped from 100 to 50!!! For 7 minutes driving out of the curfew time!! Pathetic! 3 days back I received an email, followed by a phone call telling me I was at risk of cancellation if my score didn't increase to over 40 within the next 200 miles I drove. Felt like I had my mother on the phone to me telling me off for how "poor" my driving is when I know it's perfectly safe and to a good standard. I do not brake harshly or erratically to explain the 0 score, and the company are telling me the box is working perfectly! Scammers if you ask me!!”

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Posted 8 years ago

“Currently with smart miles. The app is awful on android, logs you off anytime you try to look at anything such as your journeys. Sored on your time of day, advises you not to drive between 10pm-5am. My score is poor (33) for time of day yet my percentage of day time driving is 91%. I very rarely drive after 10pm anyway. But seems to have a huge impact. Can't wait to change companies. Finding my braking score dropping all the time, reading review such as pot holes and speed bumps affect the score, brilliant. Roll on my insurance renewal.”

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Posted 8 years ago

“No problems”

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Posted 8 years ago

“The poor reviews about the zero braking score are accurate. We have just cancelled our insurance because it will cost you £135.00!! if you change your car, and a further £90.00 to remove the box from the old one. The product and service is good; however the tech and the additional fees are a joke.”

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Posted 8 years ago

“Policy is a utter joke, the information fed back from the box is inaccurate and even customer services can't explain it. Acceleration is 100% and braking is 0% from the first week of having the box. Hastings even admit braking is affected by speed bumps and pot holes and will show as a G-force and affect the braking readings. Also used my vehicle 2/3 times after 10pm due to work as explained when taking the insurance out and as such they have emailed to say the policy will be cancelled and fees payable. The advisor was not able to rectify or advise anything other than it will be cancelled and monies will tv owed. I have an RAC telematics box installed also which feeds back an almost perfect score. It's clear that Hastings requires those insured to be on a curfew and not drive past 2200hrs, which makes them in essence able to print money as I was told this is what affects your driving score the most at the highest percentage. I have tried all manner of driving styles be it fast and slow it has a very minimal effect on the box readings. Drive after 2200hrs and it brings the score to the lowest possible. Complete scam it would appear, customer service disgusting and unhelpful. I will the same as many any people be reporting this to the omnibusman and any other media to help other being scammed in this way. It also worth of being reported to watchdog to be investigated.”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“Most of the Hastings Smartmiles have been very helpful when I have spoken with them over the telephone, advising me on any details I have requested. However, there has been a couple of occasions where staff have been blunt with myself. Overall, I find Hastings Smartmiles a great insurance company!”

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Posted 8 years ago

“Easy to renew. No issues to report”

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Posted 8 years ago

“Quick with responses and great customer service”

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Posted 8 years ago

“The box points system does not work after 3 phone calls highlighying the failure it remained the same and would never change...”

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Posted 8 years ago

Hi Zoe, Sorry to see you feel the box isn't what you expected. We are more than happy to explain how it works and also how we use the data to generate your scores. Just give us a call anytime on?01733 308 380 ~joe?

Posted 6 years ago

“Very competitive & saved me loads of money. thanks you.”

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Posted 8 years ago

“The customer helpline service is so friendly and easy to talk to. As I get quite anxious about talking to people over the phone the nice man I spoke to made me feel very comfortable and he was so patient when I asked him to repeat anything or explain something I didn't understand.”

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Posted 8 years ago

“I have been really pleased with hastings is I have struggled to get my payment date moved to the 10th instead of the 1st”

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Posted 8 years ago

“Really helpful. Great deal after my first year. Definitely deal with them again. Friendly helpful customer service.”

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Posted 8 years ago

“They claimed I was a delivery driver because I made lots of short journeys and cancelled my insurance but managed to sort it. They score very harshly on driving and hard to improve score. Staff are like robots.”

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Posted 8 years ago

Hi,? I'm sorry to read your review and apologise if you didn't feel you got the best service from our colleague that we can offer. Hopefully it is sorted but if you still need help just get in touch ~Joe?

Posted 6 years ago

“I have just read through some of the reviews here and it seems many of people have been in a similar situation... AVOID! My braking score has been on 0 for as long as I have had the black box fitted. I received an email to say they will cancel my insurance if my score does not go above 40... I mentioned to them that my braking score had not gone above 0, apparently this was 'looked into' and nothing flagged up when they investigated it, there reply was 'as the box seems to be working for your acceleration it be working for your braking'. So now, they're charging cancellation fee, no refund on the black box installation, and also another fee which I don't quite understand what it's for, something to do with the time I have been a customer of Hastings Direct SmartMiles. A friend of mine is experiencing a similar thing, although she is being marked for braking but a score of 0 for accelaration. Money grabbing scam!!!”

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Posted 8 years ago

“Poor customer service”

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Posted 8 years ago

Hello Hannah, Sorry to see that you didn't find our service to be of the standard you expected. If we do get the opportunity to assist again, I hope you are much more pleased ~Joe?

Posted 6 years ago

“Never have anything to do with this company. The information collected by the box is inconsistent and identified as being incorrect but they do. It have the professionalism to admit there is a fault. It's a ploy to make sure they make extra cash from you, STAY CLEAR”

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Posted 8 years ago

“I'd definitely recommend Hastings Direct SmartMiles. After driving safely for a year with the black box fitted my premium is less than half that of the first year in my second.”

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Posted 8 years ago

“Would definitely recommend to friends and have done already ! Best pricing packages well explained and easy to complete ?”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews